Position: Manager of Operations Training
Reports To: Director of Learning
Location: Lewisberry, PA Fulfillment Center
At Amazon.com, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Training department as a Learning Manager in our Lewisberry, PA Fulfillment Center.
***THE IDEAL CANDIDATE***
- Advanced degree from top tier graduate school.
- Resume showing steady progression in Training/Learning Management for the last 5-10 years
- Ability to manage and drive home projects in a fast-paced environment within tight deadlines.
- 5-10 years experience in Fortune 500 companies that adhere to the same high standards as Amazon.com & mentor their brightest employees to accept greater challenges.
- Ambitious. Wants to join an Operations team as a Learning Manager and grow with the company.
The Learning Manager is an active member of the Operations Learning team, driving and supporting network-wide initiatives. Successful candidates will have an entrepreneurial, true hands-on approach, as well as strong knowledge of warehousing/manufacturing training, instructional design, enterprise-wide Learning Management Systems and data-driven, analytical thinking skills. In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority.
The Learning Manager will:
Actively manage a team of training specialists including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customer’s needs. Act as a proactive and productive liaison/partner with the corporate Operations Learning Department in Seattle.
Employee Development
- Foster the development and growth of Amazon.com employees (i.e., mentoring, teaching, etc.).
- Create and implement training plans for managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training)
- Facilitate orientation and training classes; communicate policies and procedures to managers and new employees
- Ensure that the Learning Department creates/updates accurate and useful information on job tasks, SOPs and training aids/visuals.
- Actively seek, clarify and understand information from operations managers that leads to an understanding and ownership of performance, goals and YOY improvements. Fully understand workflow, daily production goals and reports used to drive the business.
- React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts.
- Ensure and drive best practices standardization across all departments and sites.
Execution/Analysis
- Ensure that training is tracked and recorded, updating methods for gathering and tracking as needed
- Partner with Ops Learning on grant proposals, implementation, tracking and relationship.
- Create, manage and update training content and SOP audits.
- Analyze and understand data to suggest improvements for training and operations.
- Track and communicate Learning Department goals, assignments and progress.
Safety
- Fully understanding the safety procedures for the Fulfillment Center.
- Ongoing responsibility to ensure that the Fulfillment Center is operating safely and taking immediate action to correct where necessary.
- Serve as a safety leader by recommending new approaches, policies, and procedures to affect continual improvements in efficiency of department. Role model zero tolerance for unsafe behavior.
