COMPANY OVERVIEW
ARRIS is a global communications technology company specializing in the design, engineering and supply of technology supporting triple- and quad-play broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver reliable telephony, demand driven video, next-generation advertising and high-speed data services. ARRIS products expand and help grow network capacity with access and outside plant construction equipment, reliably deliver voice, video and data services and assure optimal service delivery for end customers. Headquartered in Suwanee, Georgia, USA, ARRIS has R&D centers in Atlanta, Chicago, Beaverton, Wallingford, State College, Ireland and China, and operates support and sales offices throughout the world. Information about ARRIS products and services can be found at http://www.arrisi.com.

SUMMARY
Responsible for order entry of customer purchase orders and maintenance required through the life of the order.  Will administer RMA and Credits in the system as required.  Responsible for order maintenance.  Interface with Sales, Customers, Product teams, Credit teams, and warehouse/logistics teams

DUTIES

• Review and acknowledge customer purchase orders to ensure terms, pricing, compliance is complete and in accordance with SOX and ISO procedures.
• Facilitate change orders identified either in initial review or due to product/customer requirements with customer.
• Data entry required into system, PeopleSoft CRM/ERP, of customer reviewed orders
• Interface with various internal groups regarding supply, price, terms to respond effectively to customer requests for product and pricing information.
• Communicate with Customer to ensure timely, accurate correspondence at all times
• Attend backlog review meetings and provide updated customer requirements
• Maintain orders not booked file to provide visibility to order status not in system
• Process requests for evaluation equipment.
• Participate in team goals
• Fulfill audit document requests
• Able to take direction from multiple people

Qualifications/Skills/Abilities Minimum
  

Experience (type & duration): 2 years in data entry

Skills:  Peoplesoft, INCO terms and logistics knowledge, Microsoft, ability to multitask, strong organization skills, and acute attention to detail

Experience (type & duration):  PeopleSoft entry experience a plus