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Business Manager

Company Name Withheld - Confidential -
Worcester, MA

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Job Details

Full-time
$85,000 - $95,000 a year

Qualifications

Operations management
Employee relationship building
Administrative experience
Bachelor's degree
Business Administration
Office management
Collections account management

Full Job Description

About the role

We are a senior living community seeking an experienced Director of Business, HR & Payroll Operations to oversee the financial, administrative, human resources, and payroll functions of our facility. This role blends strategic business office management with hands-on HR and payroll leadership, ensuring efficient operations, regulatory compliance, and strong support for staff and organizational goals. The position reports directly to the Administrator / Director.

What you'll do

Business office management

Coordinate facility financial billing and collections in cooperation with third parties
Supervise business office staff and monitor billing and collection activities
Ensure compliance with accounting controls and procedures; analyze monthly collections
Assess bad debt reserves and recommend write-offs; ensure accurate month-end closing
Maintain all required records in conformance with state and federal regulations
Participate in routine financial meetings

Payroll administration

Process full-cycle payroll for all facility staff accurately and on schedule
Ensure accuracy of PBJ reporting, timekeeping, and PTO accruals in HRIS
Coordinate employee deductions, garnishments, and tax withholdings
Reconcile payroll records and resolve discrepancies in a timely manner
Maintain compliance with federal and state payroll regulations

HR & benefits

Administer HR functions including hiring, onboarding, background checks, I-9 verification, and time attendance
Coordinate employee benefits, deductions, FMLA/CFML leave, and workers' compensation claims
Support management with interviews, performance evaluations, and disciplinary processes
Maintain HR records, personnel files, and compliance with federal/state posting requirements
Serve as a facility resource for staff education, payroll support, and HR customer service

What we're looking for

Bachelor's degree in business administration, accounting, or related field preferred
Minimum 3 years of experience in third-party billing/collections; at least 1 year in a supervisory role
Hands-on payroll processing experience; familiarity with HRIS and timekeeping platforms
Strong written, verbal, analytical, and interpersonal communication skills
Proficiency in Microsoft Office suite and standard office equipment
Knowledge of state and federal regulations governing admissions, HR, and payroll compliance
Ability to maintain confidentiality and uphold resident rights and dignity

Key competencies

Accountability

Takes ownership of outcomes with prudent fiscal management and ethical practice

Leadership

Proactively aligns resources to goals; supports staff development and positive culture

Communication

Presents information clearly in written and oral forms; recognizes and responds to issues promptly

Partnership

Builds trusting relationships with staff, residents, and families through integrity and transparency

Compensation & details

Salary

$90,000 annually, paid bi-weekly via direct deposit

Classification

Salaried exempt — 40 hours per week

Schedule

Monday – Friday, standard business hours

Setting

On-site, well-lit and well-ventilated work environment

Pay: $85,000.00 - $95,000.00 per year

Work Location: In person

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