Top 12061 A Line Staffing Solutions Jobs

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Internal Auditor
Treliant LLC —Remote
- $60 - $150 an hour
- Mid-level
- 3 years
- Accounting
- Health insurance
- 401(k)
Scheduler
Senior Helpers – Flagstaff, AZ —Flagstaff, AZ
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Lead Advanced Practice Provider - APP - Bone Marrow Transplant
SSM Health Care System —St. Louis, MO
- Full-time
- Nursing
- RN License
- Inpatient
Primary Care Physician
Spectrum Accountable Care —Sacramento, CA
- $185 an hour
- Full-time
- Medicine
- Primary Care
- Travel
- Referral program
Quick Apply
Full Time Nurse/Community Care Coordinator Evenings
CHESTNUT PLACE SENIOR LIVING —Berlin, VT
- $40 - $42 an hour
- Full-time
- Vital signs
- RN License
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Director of Operations
Stellant Systems —Williamsport, PA
- Full-time
- Microsoft Word
- Bachelor of Science
- Assembly
Senior Infrastructure Security Engineer
GNS North America —Grand Rapids, MI
- Full-time
- Background check
- Azure
- System design
Quick Apply
Network Engineer Manager
Logix Fiber Networks —Dallas, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Patient Access & Pre-Access Supervisor
Ensemble Health Partners —Green Bay, WI
- From $47,400 a year
- Weekends as needed
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Director, Operations (Workers' Compensation & Utilization Management) - On-site in TX
Confidential —San Antonio, TX
- Full-time
- Background check
- Computer literacy
- Writing skills
- Health savings account
- Relocation assistance
Quick Apply
Project Manager
Wasatch Photonics —Morrisville, NC
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Associate / Lead Dentist
Tend —Cambridge, MA
- $175,000 - $425,000 a year
- Email
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Construction Site and Utility Foreman
Kirila Construction Services LLC —Frederick, MD
- $30 - $45 an hour
- Overtime
- Management
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Associate / Lead Dentist - $10k Sign-On Bonus
Tend —New York, NY
- $175,000 - $425,000 a year
- Email
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Chief Electrical Estimator - Electrical Construction
InPwr —Indianapolis, IN
- Online Application
- Background check
- Construction site
- Pass drug screening
- COVID-19 protective measures
- Paid holidays
Quick Apply
Chief Electrical Estimator - Electrical Construction
InPwr —Charlotte, NC
- Online Application
- Background check
- Construction site
- Pass drug screening
- COVID-19 protective measures
- Paid holidays
Quick Apply
Public Works Water and Wastewater Utilities Forman
Town of Platteville - Platteville, CO —Platteville, CO
- $72,000 - $85,000 a year
- 8 hour shift
- CDL B
- Microsoft Word
- Background check
- Health savings account
- Paid holidays
Quick Apply
13d
Director of Process Excellence & SOP Development
Brame Brands —San Antonio, TX
- $130,000 - $150,000 a year
- Full-time
- Spanish
- English
- 8 years
- Health insurance
- Dental insurance
Quick Apply
Day Shift Supervisor
Sharp Business Management Inc —Cleveland, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Ability to climb stairs
- On-the-job training
Quick Apply
12d

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Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

A Line Staffing Solutions jobs

Call Center Operator - All Shifts

Internal Auditor

Scheduler

Lead Advanced Practice Provider - APP - Bone Marrow Transplant

Primary Care Physician

Full Time Nurse/Community Care Coordinator Evenings

Director of Operations

Senior Infrastructure Security Engineer

Network Engineer Manager

Patient Access & Pre-Access Supervisor

Director, Operations (Workers' Compensation & Utilization Management) - On-site in TX

Project Manager

Associate / Lead Dentist

Construction Site and Utility Foreman

Associate / Lead Dentist - $10k Sign-On Bonus

Chief Electrical Estimator - Electrical Construction

Chief Electrical Estimator - Electrical Construction

Public Works Water and Wastewater Utilities Forman

Director of Process Excellence & SOP Development

Day Shift Supervisor

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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