Top 4824 ACS Jobs | SimplyHired

MinistryPlatform Support Agent
ACS Technologies Group, Inc. —Remote
- 8 hour shift
- Mid-level
- 3 years
- Analysis skills
- 401(k) matching
Ground Instructor
Apex Aviation —Remote
- $28 an hour
- Part-time
- Hybrid work
- Mid-level
- Classroom experience
- Communication skills
- Opportunities for advancement
Quick Apply
12d
Registered Respiratory Therapist - Critical Care Transport - Flexi (801)
UAB Medicine —Birmingham, AL
- $31 an hour
- PRN
- PALS Certification
- BLS Certification
- Mid-level
- Paid parental leave
- Tuition reimbursement
Urologist | $100k Bonus | Honolulu, HI
The Queen’s Health Systems —Honolulu, HI
- $580,000 - $633,224 a year
- Full-time
- BC/BE
- Inpatient
- Mid-level
- Relocation assistance
- Health insurance
Registered Respiratory Therapist - Highlands Respiratory Care - PM (720)
UAB Medicine —Birmingham, AL
- $27.85 - $45.25 an hour
- Full-time
- PALS Certification
- BLS Certification
- Mid-level
- Paid parental leave
- Tuition reimbursement
Registered Respiratory Therapist - Highlands Respiratory Care - Flexi (871)
UAB Medicine —Birmingham, AL
- $31 an hour
- PRN
- PALS Certification
- BLS Certification
- Mid-level
- Paid parental leave
- Tuition reimbursement
ABA Instructor (ABAI)
Community Autism Services —Claremont, NH
- $45,000 - $52,000 a year
- Full-time
- School experience
- Classroom
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Residential HVAC Service Technician
Apex Clean Air —Adams County, CO
- $80,000 - $130,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Fuel card
- Health insurance
Quick Apply
Lead Teacher - Early Childhood
Hebrew Educational Society —Brooklyn, NY
- From $56,500 a year
- Full-time
- Classroom
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
HVAC/Mechanical Project Manager
Air Conditioning Solutions —Anaheim, CA
- $125,000 - $165,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Construction site
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Registered Respiratory Therapist - Regional Newborn ICU - Multiple Shifts Available
UAB Medicine —Birmingham, AL
- $22.90 - $37.25 an hour
- 12 hour shift
- PALS Certification
- BLS Certification
- Mid-level
- Paid parental leave
- Tuition reimbursement
Certified Respiratory Therapist - Highlands Respiratory Care - PM (704)
UAB Medicine —Birmingham, AL
- $25.25 - $41.05 an hour
- Full-time
- BLS Certification
- Mid-level
- Paid parental leave
- Tuition reimbursement
Mental Health Provider
Voces Latinas Corp. —Jackson Heights, NY
- $75,000 - $80,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Part-Time Cardiovascular Sonography Instructor
Concorde Career Colleges, Inc. —Memphis, TN
- Part-time
- Laboratory
- Classroom
- Mid-level
9d
Clinical Supervisor
Inner Clarity, LLC —Hazlet, NJ
- $80 - $100 an hour
- Part-time
- Hybrid work
- LMFT
- Licensed Clinical Social Worker
- LPC
- Flexible schedule
Quick Apply
HVAC Quality Assurance Technician
F.H. Furr —Georgetown, DE
- $52,000 - $84,000 a year
- Full-time
- Background check
- Clean driving record
- 5 years
- Health insurance
- Dental insurance
Quick Apply
CRPA, CASAC, CASAC-T, LMSW, LMHC, or LCSW
Camelot of Staten Island, Inc. —Staten Island, NY
- $40,000 - $65,000 a year
- Full-time
- Hospital
- Computer literacy
- Licensed Clinical Social Worker
- Health savings account
- Health insurance
Quick Apply
Full-Time Forensic Mental Health Clinician
Adolescent Consultation Services —Framingham, MA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Spanish
- Writing skills
- English
- Continuing education credits
- 403(b) matching
Quick Apply
Structural Stress Manager - Aerospace
Mammoth Freighters —San Diego, CA
- $165,000 - $185,000 a year
- Full-time
- Background check
- Master's degree
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Internship Coordinator, Artist and Career Services
Musicians Institute —Hollywood, CA
- $24 - $26 an hour
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply

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MinistryPlatform Support Agent

ACS Technologies Group, Inc. -
Remote

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Job Details

Benefits

401(k) 6% Match
401(k) matching

Qualifications

Customer communication

Full Job Description

MinistryPlatform Support Agent

Are you interested in being part of a technology company that is growing, expanding, and emerging as a leader in the Church Management Software market? Join our team!

ACS Technologies has a remote, 32 hours per week opening for a MinistryPlatform Support Agent. We are looking for an energetic, highly motivated individual to join our customer support team to provide ongoing technical support to our customers. Support Agents work directly with customers to answer software questions, troubleshoot software issues, and provide guidance to customers who want to extend the software. Support Agents also work with other departments to escalate and resolve issues.

What You'll Do:

Develop an extensive working knowledge of the MinistryPlatform product and all related components
Stay current with all software enhancements and with new components and products, via webinars, KB articles, testing, etc.
Provide end-user application and limited hardware (check scanners and label printers) support via chat, email, phone, and screen sharing
Troubleshoot issues reported by customers and provide solutions and/or facilitate moving issues forward via other departments
Facilitate problem-solving between customers and MinistryPlatform Escalation Agents
Facilitate issue resolution between customers and 3rd parties
Perform administrative tasks as assigned, including customer resource management, knowledge base updates, etc.
Participate in weekly Support Team meetings
Attend the MinistryPlatform User Group meeting held each year

What We're Looking For:

MinistryPlatform experience:

3 or more years as a SPoC, supporting MinistryPlatform users on a daily basis, OR, 3 or more years using MinistryPlatform in a heavily supportive role for a major ministry

Additional knowledge and experience:

Basic knowledge of programming language constructs and logic
Basic knowledge of and experience with software, web-based applications, browsers, etc.
Basic knowledge of and experience with simple hardware and peripherals, such as check scanners, label printers, etc.
Basic understanding of WiFi, servers, and network infrastructure

Work Environment:

Must be able to work in shifts of approximately 6-8 hours, over 4-5 days per week
Must have a stable internet connection
Must have desire and discipline to cultivate positive working relationships with customers and coworkers in a remote environment
Must be capable of switching gears quickly between multiple support tools and between multiple customer channels

Personal Competencies:

Ability to communicate effectively and professionally while maintaining a lighthearted and joyful approach, both verbally and written, by email, chat, screen share and phone, in a clear, concise, and consistent way.
Ability to ask the right questions to narrow the focus of a ticket down to exactly what is the 'problem we're trying to solve'.
Strong analytical and troubleshooting skills, with a desire to see a problem through to resolution
Desire to 'solve the puzzle' with creative thinking, research, and collaboration
Ability to quickly learn and adapt to an evolving, constantly changing work environment
Desire to educate, encourage and connect with the customer, and be sure their experience with support is top-notch
Ability to assess the urgency and importance of a given issue to the customer, in order to respond with empathy and patience, and escalate appropriately when needed
Ability to follow established procedures, but also confident in knowing when to go off-script to meet a customer's needs
Ability to quickly and confidently identify, reproduce, and report software bugs by creating matching customer scenarios in QA systems

Why You Want to Work Here:

Outstanding benefits package, including 6% 401(k) match
Free Wellness Clinic staffed by a Nurse Practitioner
A caring, friendly work environment
The opportunity to positively impact ministries

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Refine Your Search

ACS jobs

MinistryPlatform Support Agent

Ground Instructor

Registered Respiratory Therapist - Critical Care Transport - Flexi (801)

Urologist | $100k Bonus | Honolulu, HI

Registered Respiratory Therapist - Highlands Respiratory Care - PM (720)

Registered Respiratory Therapist - Highlands Respiratory Care - Flexi (871)

ABA Instructor (ABAI)

Residential HVAC Service Technician

Lead Teacher - Early Childhood

HVAC/Mechanical Project Manager

Registered Respiratory Therapist - Regional Newborn ICU - Multiple Shifts Available

Certified Respiratory Therapist - Highlands Respiratory Care - PM (704)

Mental Health Provider

Part-Time Cardiovascular Sonography Instructor

Clinical Supervisor

HVAC Quality Assurance Technician

CRPA, CASAC, CASAC-T, LMSW, LMHC, or LCSW

Full-Time Forensic Mental Health Clinician

Structural Stress Manager - Aerospace

Internship Coordinator, Artist and Career Services

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