Top 4620 ADM Jobs | SimplyHired

Help Desk Agent
Software Technology Inc —Nashville, TN
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
Customer Quality Representative - Any ADM US location
ADM —Decatur, IL
- $70,400 - $131,200 a year
- Overtime
- Hybrid work
- Background check
- Bachelor's degree
- Warehouse
- Paid parental leave
- Health savings account
QA Engineer (Remote)
Vector Airport Systems LLC —Remote
- $80,000 - $100,000 a year
- Full-time
- Remote
- Background check
- 3 years
- Analysis skills
Quick Apply
Coadjutant (Non-Teaching) Fall 2025
Rutgers University —Piscataway, NJ
- $5,000 a month
- Part-time
- Mid-level
- University
- Associate's degree
- Paid holidays
- Dental insurance
ADM- Admissions Business Analyst
BRYAN UNIVERSITY —Tempe, AZ
- $75,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Business Analyst
Blue Rose Consulting Group, Inc. —Maryland
- Full-time
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
ADM - Associate Director of Admissions
BRYAN UNIVERSITY —Tempe, AZ
- $80,000 - $90,000 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Microsoft Office
- Wellness program
- Health savings account
Quick Apply
Technical Associate I, FSAS
MIT —Cambridge, MA
- Full-time
- Computer Science
- Mid-level
- SQL
- Flexible spending account
Research Assistant
Memorial Sloan Kettering Cancer Center —New York, NY
- $69,400 - $107,600 a year
- Online Application
- Mid-level
- 3 years
- Bachelor's degree
Customer Support Manager
Motorola Solutions —Massachusetts
- $85,000 - $99,000 a year
- Full-time
- Remote
- Up to 50% travel
- 3 years
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Bacteriophage Research Scientist - Kennesaw, GA
ADM —Kennesaw, GA
- $70,400 - $129,000 a year
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health savings account
Academic Advising Specialist
Oregon State University —Corvallis, OR
- $55,000 - $62,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Mid-level
- University
- Paid holidays
- Health insurance
Research Associate I
Brandeis University —Waltham, MA
- $51,300 - $64,100 a year
- Full-time
- Bachelor of Science
- Mid-level
- University
Fleet Deckhand I - Westwego, LA
ADM —Westwego, LA
- $235 a day
- 12 hour shift
- Background check
- Writing skills
- Pass drug screening
- Employee stock purchase plan
- Paid holidays
Quick Apply
8d
Technical Support Associate
Texture Technologies —South Hamilton, MA
- $30 - $45 an hour
- Part-time
- Hybrid work
- Office
- Driver's License
- Communication skills
- Flexible schedule
Quick Apply
Assistant Scientist
University of Miami —Miami, FL
- Full-time
- Medicine
- English
- University
- Health insurance
- Dental insurance
Analyst
DSV —Ridgeville, SC
- $65,000 - $75,000 a year
- Full-time
- Organizational skills
- Warehouse experience
- Communication skills
Summer 2026: Lecturer - Educational Theory, Policy and Administration
Rutgers University —New Brunswick, NJ
- $2,777 a month
- Part-time
- School experience
- Doctoral degree
- Mid-level
- Paid holidays
- Dental insurance
RSCH ADM 4 RP
University of California San Francisco —San Francisco, CA
- Full-time
- Oracle
- Customer service
- 5 years
Service Merchandise PT
Grocery Supply Company —Fort Stockton, TX
- Part-time
- Clean driving record
- Word processing
- Merchandising
- On-the-job training
Quick Apply
10d

I want to receive the latest job alert for ADM

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Help Desk Agent

Software Technology Inc -
Nashville, TN

Quick Apply

Job Details

Qualifications

Optimizing workflow processes
Software issue identification
Defect detection (quality control)
Microsoft Excel
Email customer support
Microsoft Outlook
Technical support via phone
Bug Tracking (Quality assurance practices)
Bug Reporting (Quality assurance practices)
Research
Incident Escalation
Continuous improvement
Incident management operations support
SharePoint
Technical support via email
Associate's degree
2 years
Entry level
Office phone management
Time management

Full Job Description

Nashville, TN

9 Months

Candidate Must Be Local

Job Title: OPS HELP DESK AGENT -
ADM SVCS ASSISTANT

**This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.**

The standard work week is 37.5 hrs./wk.

The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in responsibilities related to answering calls, responding to emails and voicemails, and identifying defects and system issues to report to the system team. PERLSS implementation requirements have increased the workload of existing team members and additional support is needed to maintain daily functions of the help desk team to ensure calls and inquiries are handled timely and accurately. The contractor role will allow the help desk team to manage PERLSS related work, including monitoring and reporting defects, process improvements, and required work related to additional PERLSS implementation phases. With each new phase, workload will increase for the agents due to questions being asked by partners and potential system issues being identified.

Assignments will include answering phone calls, providing information on LTSS programs or escalating concerns, and tracking resolutions.

Description of Duties (PROJECT-BASED) % of Total Work Effort

Call Center Agent: Handles incoming calls related to LTSS program information and troubleshooting. Researches, responds, and tracks all incoming calls and provides effective customer service. 50%
Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system and Katie Beckett program to report defects and issues for resolution. Research and follow up on expiring Acceptable Use Policies for partners and verify user employment status. Checks and responds to emails and voicemails of partners within required timeframe. 50%

Action Plan Timeline

The contractor will be needed for nine (9) months.

Month 1: Training on new role, including shadowing and completion of new hire onboarding process.
Month 2: The contractor will begin working independently, with hands on support and monitoring of supervisor, on help desk tasks. These include answering phone calls, resolving questions or concerns, and tracking the resolution. Weekly check ins to occur with supervisor to monitor productivity and answer questions.
Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks, to include a review of eligibility system implementation related tasks that are close to completion or have already been completed.
Months 8-9: The contractor will work with the help desk team on transitioning responsibilities to team members and finalizing outstanding work tasks. The contractor and supervisor will create a transition plan to minimize transition related gaps, ensuring compliance with required timeframes.

Minimum qualifications

Graduation from an accredited college or university with a bachelor's degree or graduation from an accredited college or university with an associate's degree and two years of qualifying professional experience
Excellent verbal and written communications skills
Proven technical skills (e.g. Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
Excellent time management skills and ability to multi-task and prioritize work in order to meet specific timeframes and deadlines with minimal supervision
Keen attention to detail and adherence to deadlines
Organization
Self-motivated and able to thrive in a fast-paced and results-driven environment
Critical thinking and problem-solving skills

Quick Apply

Refine Your Search

ADM jobs

Help Desk Agent

Customer Quality Representative - Any ADM US location

QA Engineer (Remote)

Coadjutant (Non-Teaching) Fall 2025

ADM- Admissions Business Analyst

Business Analyst

ADM - Associate Director of Admissions

Technical Associate I, FSAS

Research Assistant

Customer Support Manager

Bacteriophage Research Scientist - Kennesaw, GA

Academic Advising Specialist

Research Associate I

Fleet Deckhand I - Westwego, LA

Technical Support Associate

Assistant Scientist

Analyst

Summer 2026: Lecturer - Educational Theory, Policy and Administration

RSCH ADM 4 RP

Service Merchandise PT

I want to receive the latest job alert for ADM

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected