Top 99 Abacus Technology Jobs

Help Desk Technician
Abacus Technology Corporation —Stafford, VA
- Full-time
- 5 years
- Senior level
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Cyber Intelligence Analyst
Abacus Technology Corporation —Shaw AFB, SC
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
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Cyber Security Engineer
Abacus Technology Corporation —Shaw AFB, SC
- Weekends as needed
- Mid-level
- Windows
- 3 years
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Cyber Security Specialist
Abacus Technology Corporation —Stafford, VA
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
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Systems Administrator
Abacus Technology Corporation —Stafford, VA
- Full-time
- Mid-level
- 3 years
- Analysis skills
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Network Administrator (Enterprise Technical Services)
Abacus Technology Corporation —Shaw AFB, SC
- Weekends as needed
- Mid-level
- 3 years
- Travel
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Telecommunications Mechanic (ISP/WLAN)
Abacus Technology —Spring Lake, NC
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Network Administrator
Abacus Technology —Spring Lake, NC
- Full-time
- Mid-level
- Bachelor's degree
- 1 year
Boundary Systems Engineer
Abacus Technology Corporation —Shaw AFB, SC
- Full-time
- Customer service
- 5 years
- Research
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Computer Network Technician III
Abacus Technology —Manchester, TN
- Full-time
- 5 years
- Senior level
- Associate's degree
Cyber Security Analyst
Abacus Technology —Hanscom AFB, MA
- Full-time
- Mid-level
- Windows
- 3 years
14d
Cyber Security Analyst III
Abacus Technology —Sumter, SC
- Weekends as needed
- 5 years
- Windows
- Analysis skills
Help Desk Technician
Abacus Technology —Hanscom AFB, MA
- $58,000 - $69,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
Network Administrator (WAN)
Abacus Technology —Sumter, SC
- Weekends as needed
- Mid-level
- 3 years
- Travel
Computer Technician III
Abacus Technology —Sierra Vista, AZ
- Full-time
- 7 years
- Office
- High school diploma or GED
Network Administrator II
Abacus Technology —Sumter, SC
- Full-time
- System design
- Mid-level
- Office
Power Platform Developer/Security Compliance Analyst
Abacus Technology —Hanscom AFB, MA
- Full-time
- System design
- Mid-level
- 3 years
Systems Engineer
Abacus Technology —Hanscom AFB, MA
- $130,550 - $150,110 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Digital Imaging and Production Systems Specialist
Abacus Technology —Houston, TX
- Full-time
- Mid-level
- Office
- Continuous improvement
Cyber Security Engineering SME
Abacus Technology —Washington, DC
- Full-time
- Computer Science
- Military
- Analysis skills

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Help Desk Technician

Abacus Technology Corporation -
Stafford, VA

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Customer support ticket management
Mobile device management
Desktop administration
Antivirus software
IAT Level II
Ticketing system technical support

Full Job Description

Company Description

Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions. For nearly 40 years, we’ve developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers. Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation.

Job Description

Serve as the primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets.
Provide Service Desk customer support for all AFOSI computer networks and systems with an emphasis on customer services and call/ticket resolution at all classification levels.
Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups.
Resolve customers’ administrative and technical communications problems and install, configure, and operate client/server devices.
Document all troubleshooting and customer interaction in the Information Technology Service Management (ITSM) System.
Recognize application and technical problem trends and provide mitigation plans to avoid future occurrence.
Notify customers when there is a change in ticket status or priority or when necessary to ensure good customer service.
Support password resets, imaging of workstations, running cables from the user workstation to the LAN/Unified Communications Center junction box, coordination with the Navy on a range of trouble ticket issues to include VoIP phones.
Monitor tickets for trends and patterns indicating a significant outage or event and ensure affected customers are notified early and are updated regularly.
Perform the installation of equipment, connection of peripherals, and the installing/deleting of client level software and ensure all documentation is in accordance with AF and DoD policies, guidance, and directives.
Implement client workstation software patches, security fixes, and service releases according to local instructions.
Support administration of user account creations/deletions, configuring devices, device policy creation/management, troubleshooting/resolving problems users have with their devices, and issuing new/replacement hardware.
Support customer requests and troubleshoot including administrative and technical assistance for all aspects and types of workstations, mobile devices, VPN, laptops, and tier one troubleshooting of VTC/Global Video System (GVS) issues prior to escalation.

Qualifications

5+ years experience in a help desk or technical support role. Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements). Experience managing ticket resolution ITSM, such as Remedy or ServiceNow. Strong desktop application administration experience to include Microsoft Office, web browsers, and anti-virus applications. Experience with Active Directory. Experience imaging of workstations. Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices. Experience with iPhone mobile devices and Purebred software for mobile device management. Experience with Intune devices and Intune software on mobile devices. Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution. Must have outstanding customer service and communications skills and the ability to interact professionally within all levels of an organization. Must be a US citizen and hold a current Top Secret clearance with SCI access (TS/SCI).

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

Abacus Technology jobs

Help Desk Technician

Cyber Intelligence Analyst

Cyber Security Engineer

Cyber Security Specialist

Systems Administrator

Network Administrator (Enterprise Technical Services)

Telecommunications Mechanic (ISP/WLAN)

Network Administrator

Boundary Systems Engineer

Computer Network Technician III

Cyber Security Analyst

Cyber Security Analyst III

Help Desk Technician

Network Administrator (WAN)

Computer Technician III

Network Administrator II

Power Platform Developer/Security Compliance Analyst

Systems Engineer

Digital Imaging and Production Systems Specialist

Cyber Security Engineering SME

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