Top 10 Abnb Jobs | SimplyHired

Contact Center Specialist
ABNB Federal Credit Union —Chesapeake, VA
- $18.00 - $18.75 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Paid holidays
Member Service Representative
ABNB Federal Credit Union —Norfolk, VA
- $18.00 - $18.75 an hour
- Microsoft Outlook
- Office
- High school diploma or GED
- AD&D insurance
- Paid holidays
Banking Application Administrator
ABNB Federal Credit Union —Chesapeake, VA
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- AD&D insurance
- Paid holidays
12d
Human Resources Coordinator - Payroll & Benefits
ABNB Federal Credit Union —Chesapeake, VA
- $60,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Paid holidays
Loan Servicing Specialist
ABNB Federal Credit Union —Chesapeake, VA
- $16 - $18 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Mortgage Loan Officer
ABNB Federal Credit Union —Chesapeake, VA
- Weekends as needed
- Hybrid work
- High school
- Basic math
- Mid-level

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Contact Center Specialist

ABNB Federal Credit Union -
Chesapeake, VA

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Job Details

$18.00 - $18.75 an hour

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching

Qualifications

Live chat
Computer operation
Email customer support
Phone communication
Equipment troubleshooting
Employee relationship building
De-escalation techniques
Conflict de-escalation
Windows
High school diploma or GED
Computer hardware
Telecommunications headsets
Client interaction via phone calls

Full Job Description

Description:

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:

Paid time off that begins accruing on your first day
Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
Company-paid short-term, long-term disability, and employee life and AD&D coverage
A tuition reimbursement benefit which reflects our investment in your future
Competitive pay along with opportunities for annual raises and promotions
Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritized

The Contact Center Specialist is responsible for all activities to support members; including but not limited to online banking message center, online account opening, chat, e-mail, faxes, both inbound and outbound member phone calls, etc. Accurately and effectively process service requests received through remote channels. Develops new business opportunities through outbound calling and digital messaging by proactively making product and service recommendations.

Key Responsibilities

Performs daily operational responsibilities within the Contact Center. Effectively and efficiently practices first touch resolution in researching, processing, and responding to service requests through all inbound calls and digital channels. Utilizes policies and procedures, resources, and product guides to deliver accurate responses in all remote channels. Identifies financial service needs and educates members on the best options and finds solutions to meet financial objectives and goals. Ability to work independently and meet all goals and responsibilities with minimal supervision. Provides resolutions that are within established policies, procedures, and level of authority, or escalating recommendations to management.
Assists with members to de-escalate and resolve problems. Is a subject matter expert in inbound member calls and digital channels, provides support including member troubleshooting and effectively communicates, verbally and in writing, technical solutions in non-technical terms.
Meets all member expectations as well as assigned quality and productivity goals.
Proactively looks for ways to solve and improve remote channel processes, reporting any inefficiencies for improved member experience. Collaborates with other support departments and or with 3rd party vendors, developing constructive cooperative relationships.
Assists in all department tasks as needed.
Performs other job-related duties as assigned.

Requirements:

Education: A high school education or GED; additional college courses or continuing education preferred.
Experience: One to three years of similar or related experience. Familiarity with windows-based computer equipment and software is required. Previous experience with Microsoft Office Suite and online banking software applications is preferred.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. A passion for technology and training/educating people around technology is desired.
Other Skills: 1. Must have ability to multi-task time management and organizational abilities. 2. Ability to communicate in a polite and professional manner utilizing technology to include but not limited to email, online chat, and by phone.3.Ability to resolve conflict using de-escalation and critical thinking skills.4. Ability to effectively access and interpret information on computer screens, documents, and reports.5. General knowledge of computer equipment and related software. Experience with Microsoft Suite is desired (Outlook, Teams, Word, Excel, PowerPoint, & SharePoint) 6.Ability to effectively troubleshoot computer related issues.
Physical Requirements: Qualifications include sitting at a computer for extended periods of time and wearing a headset; and being able to lift/carry up to 10 pounds.
Work Environment: In Office

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans’ status.

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Abnb jobs

Contact Center Specialist

Member Service Representative

Banking Application Administrator

Human Resources Coordinator - Payroll & Benefits

Loan Servicing Specialist

Mortgage Loan Officer

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