Top 3 Achilles Group Jobs

Client Onboarding Specialist
Achilles Group Limited —Texas
- Mid-level
- Microsoft Office
- Communication skills
- Health insurance
- Paid time off

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Client Onboarding Specialist

Achilles Group Limited -
Texas

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Job Details

Benefits

Health insurance
Paid time off

Qualifications

Deal closing
Customer records maintenance
Communication with suppliers
Customer relationship building
Client onboarding
Promoting products
Phone communication
Conversion rates analysis
Client rapport building
Client inquiry handling
Opportunity Management
Mid-level
Microsoft Office
Sales data analysis
Sales conversion rate (success metric)
Sales performance monitoring (sales process improvement strategies)
Data management
Customer engagement
Sales management systems proficiency
Vendor communication
Initial Contact (sales skills)
Prospecting
Client retention strategy
Time-based sales targets
Client acquisition
Activity sales targets
CRM system proficiency
Closing sales leads
Communication skills
Sales follow-up

Full Job Description

Vacancy Name

Client Onboarding Specialist

Vacancy ID

VN3065

Location

USA Texas

Created Date

4/16/2026 3:50 PM

Description

Client Onboarding will be the first point of contact for new leads and are responsible for the onboarding journey of our client’s suppliers. The team aims to build a relationship with clients and their suppliers through phone calls and emails, gaining trust, explaining the benefits and reasons for the registration, and closing the sale.

Key Responsibilities

REVENUE

Generate new revenue through engaging with supplier lists provided by new clients

Retain revenue by proactively contacting suppliers whose annual subscription is due for renewal

Assist suppliers with auto-renewal issues, such as card declining or card changes

Lead generation through clients who did not register during their initial invitation process or during their renewal process

Manage and maintain sales pipeline by tracking sales opportunities through the sales cycle and identifying and resolving potential roadblocks

Analyzing sales performance metrics to deliver monthly / quarterly sales quotas and providing insights to management

RETENTION

Build rapport with suppliers, becoming their trusted point of contact

Maintain optimum customer satisfaction and experience

Advise suppliers on the purpose of the registration and key benefits this can provide their company 1. Know yourself 2. Market Differentiator 3. Streamlined Process 4. Client Retention

DATA QUALITY

Maintain and update CRM system with customer information, contact log, pipeline stage, and notes

Maintain accurate notes and comments from each supplier interaction

TEAM WORKING

Working as part of a team in collaborating with others to achieve goals, utilizing individual skills and perspectives to contribute to a collective effort.

Taking part in brainstorming and problem-solving and willingness to divide tasks and supporting each other's efforts.

Effective teamwork built on clear communication, mutual respect, and a willingness to adapt and cooperate.

Attend team meetings to discuss issues, suggestions, and improvements relating to the running of the inside sales team

Take part in team huddles to review trends and set objectives

Work within a framework of corporate standards and policies

Take part in training sessions to learn new skills, undergo coaching with experienced agents, and participate in group workshops

KEY PERFORMANCE INDICATORS

Monthly Sales Goals

New business conversion rate

Renewal business conversion rate

Daily calls and supplier contacts

Qualifications

QUALIFICATIONS

No mandatory qualifications required

Person Specification

DRIVE & MOTIVATION

Addresses multiple demands without losing focus or energy

Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks

Remains calm and focused during stressful or challenging situations; concentrates only things they can control or influence

Encourages others during challenging times with their positive, can-do attitude

INFLUENCING

Successfully employs more than one influencing strategy or tactic when trying to persuade others

Effectively employs bold, unusual, or dramatic steps to persuade and convince others

Rehearses or role-plays conversations or presentations to get feedback on their intended approach

Anticipates the effect of their approach on others

CUSTOMER FOCUS

Uses communication styles that are appropriate to the needs and interests of customers and stakeholders

Proactively identifies repeated problems or barriers to customer service and takes steps to resolve these

Asks questions to gain a clear understanding of customer’s problems or complaints

Keeps customers informed of progress

ACHIEVING RESULTS

Plans and structures own work in order to achieve agreed objectives

Strives to deliver within agreed deadlines

Thinks carefully about how to make the best use of their time

Balances quality standards with the need to meet deadlines

SUPPORTING COLLEAGUES

Treats others with respect, fairness, and consistency

Makes time available to help others when asked

Uses their skills and knowledge to make things easier for others

Thinks about the impact of their own work and performance on others in the team

Collaborate with a diverse group of team members across different countries and time zones as needed

Effective teamwork built on clear communication, mutual respect, and a willingness to adapt and cooperate

KNOWLEDGE & SKILLS

Excellent communication skills to articulate product benefits clearly and persuasively over the phone and email

Strong listening skills demonstrated by actively listening to customer needs and concerns

Demonstrate a sales acumen by understanding the sales process, objective handling techniques and closing strategies

Time management skills to effectively manage a high volume of leads and calls

Ability to handle rejection and stay motivated in a fast-paced environment

Working knowledge of MS Office applications

Sector knowledge is desirable

EXPERIENCE

Previous experience in a quota based Inside Sales or Customer Service role and demonstration of exceeding sales objectives

Customer focus experience in a high-paced environment

Previous experience in a collaborative team environment

We welcome applications from people of all backgrounds. We foster a diverse and inclusive culture that empowers staff to grow and maximise their skills in an environment free from all forms of inequality.

Our benefits packages vary from country to country dependant but we aim to provide flexible and competitive benefits that support individual financial, physical health and mental wellbeing. Some examples include:

Pension or retirement benefits
Health insurance cover
Paid Annual Leave / PTO
Charity / Volunteering Day
Family friendly policies
Flexible working practices (dependent upon role and location)
Health & Wellbeing initiatives

When you apply for a role with Achilles, we collect and process your personal data as described in out recruitment privacy notice

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