Top 47554 Add Staff Jobs

Client Care Representative
Access One Inc. —Remote
- $20 - $23 an hour
- Remote
- Bachelor's degree
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
4d
Central Scheduler
ENT ASSOCIATES —Clearwater, FL
- Overtime
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
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- $45,000 - $65,000 a year
- Monday to Friday
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- Typing
- 1 year
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RN Supervisor
Harris Hill Nursing Facility —Williamsville, NY
- $38 - $39 an hour
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- Skilled nursing facility
- RN License
- Dental insurance
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11d
Outpatient Pediatrician (MD/DO) - New Braunfels, TX
ABCD Pediatrics —New Braunfels, TX
- From $210,000 a year
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- BC/BE
- Mid-level
- Health savings account
- Paid holidays
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11d
RN Supervisor
Northgate Health Care Facility —North Tonawanda, NY
- $36 - $38 an hour
- Part-time
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- Paid time off
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6d
School Based Mental Health Therapist- Full time - Smithville Schools
Christian Children's Home of Ohio —Wooster, OH
- Full-time
- Microsoft Outlook
- Computer literacy
- Basic math
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Staff RN - Experienced Bedside CC - Cardiac Care Unit - Full time/Nights
Children's Nebraska —Omaha, NE
- Weekends as needed
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Speech Language Pathologist
St. Charles Health System —Prineville, OR
- $44.01 - $66.02 an hour
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RN
Roscoe Rehabilitation and Nursing Center —Roscoe, NY
- $40.00 - $44.18 an hour
- Part-time
- CPR Certification
- Nursing
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- Paid time off
Quick Apply
7d
Physical Therapist; $25,000 for 3 years or $15,000 for 2 years*, $15,000 Relocation and Retention Bonus Eligible
Yukon-Kuskokwim Health Corporation —Alaska
- From $115,000 a year
- Full-time
- Background check
- CPR Certification
- OSHA
- Paid holidays
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Quick Apply
Occupational Therapist- Outpatient Pediatric
St. Charles Health System —Bend, OR
- $44.01 - $66.02 an hour
- Full-time
- Doctoral degree
- Hospital
- Customer service
- Relocation assistance
Nurse - Johnson City
Lourdes Health & Fitness Center —Johnson City, NY
- $20 - $25 an hour
- Part-time
- CPR Certification
- Nursing
- RN License
- 401(k)
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Quick Apply
Associate Dentist
Pruitt & Earp Dentistry —Plymouth, NC
- $150,000 - $350,000 a year
- Full-time
- CPR Certification
- Dental office
- Doctoral degree
- Health insurance
- Dental insurance
Quick Apply
Staff Dentist
Consolidated Tribal Health Project, Inc. —Redwood Valley, CA
- $148,000.00 - $208,083.20 a year
- Full-time
- Background check
- CPR Certification
- Clean driving record
- COVID-19 protective measures
- Health insurance
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Registered Representative Financial Services - Kingston, NY
ULSTER FINANCIAL GROUP INC —Kingston, NY
- $31,200 - $100,000 a year
- Full-time
- Hybrid work
- Bilingual
- Background check
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General | CRNA
GHR Healthcare —Marion, NC
- Full-time
- Acute care
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- Mid-level
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Sales Account Executive / Insurance Producer - Kingston, NY
ULSTER INSURANCE SERVICES INC —Kingston, NY
- $45,000 - $150,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Supervising Psychologist
Clarity Clinic —Arlington Heights, IL
- $60 - $75 an hour
- Full-time
- Hybrid work
- Outpatient experience
- Doctor of Philosophy
- Psychology
- Health insurance
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Quick Apply
Associate General Dentist
Aventura Dental —Corpus Christi, TX
- $300,000 - $500,000 a year
- Full-time
- Dental office
- Doctoral degree
- Mid-level
- Flexible schedule
Quick Apply

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Client Care Representative

Access One Inc. -
Remote

Quick Apply

Job Details

$20 - $23 an hour
4 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Telecommunications network troubleshooting
Managing customer accounts
Customer relationship building
Email customer support
Technical support via phone
Account maintenance
Phone communication
VoIP administration
Managing clients in a customer support role
Bachelor's degree
Client retention
Task prioritization
Customer engagement
Networking equipment (troubleshooting support)
Productivity software
Handling account queries
Technical support via email
Team motivation (leadership skill)
Communication skills
Entry level
Quality data entry
Ticketing system technical support
Client interaction via phone calls
Customer data entry

Full Job Description

Client Care Representative

Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve in tandem with their business. Our custom-tailored solutions can be delivered modularly or as a complete, end-to-end service, providing an unrivaled level of accountability for our clients’ communications, managed IT and cloud-based services. Access One’s services give businesses back their time and increase their productivity. Our clients’ success is our success.

What You Will Do

This position is responsible for providing phone-based customer support to Access One’s existing customer base. Client Care Representatives will assist customers with account inquiries, facilitate move, add, and change orders, and open trouble tickets. In addition, Client Care Representatives are responsible for Tier I troubleshooting for VOIP services, VoIP changes, online chats, inbound email communications, and Lucent and Metaswitch updates.

Responsibilities Include

Answer telephone inquiries, online chats and emails from customers in a timely and professional manner
Provide quality service to Access One customers by responding to customer needs and inquiries, and initiating the resolution of problems in specific areas. May partner with other department staff to resolve issues
Perform data entry into the appropriate systems to document customer complaints and steps taken to address issues
Correspond with customers and other company departments to obtain facts regarding customer inquiries/complaints
Help to create customer loyalty by providing courteous, efficient, and effective service to all Access One customers and continuously look for opportunities to improve our overall customer service
Tier I troubleshooting for VOIP services
Conduct VOIP changes in Metaswitch (Network Switch)
Provide trouble ticket status upon request of the customer
Ensure follow-up with customers on all requests and concerns

Who You Are

Bachelor's degree preferred
Customer Service, Call Center, and/or Telecom experience is highly desirable
Ability to manage difficult or emotional customer situations, respond promptly to customer needs and solicit customer feedback to improve service
Ability to learn quickly and adapt to changing environments
Excellent communication skills are required. Reps must be able to write and speak clearly and informatively. Must be able to listen and get clarification when needed, and respond well to questions
A commitment to teamwork is necessary, as is the ability to balance team and individual responsibilities. Contribute to building a positive team, build morale and commitment to goals and objectives
Ability to prioritize, use time efficiently and manage competing demands while still meeting deadlines
Demonstrate accuracy, thoroughness and attention to detail. Look for ways to improve and promote quality
Proficiency in the Microsoft Suite
Scheduling flexibility to cover shifts while peers are utilizing PTO

Salary & Benefits

Salary Range: $20.00 - $23.00/hour DOE
Comprehensive benefits: health, dental, vision
Matching 401k, PTO

Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Quick Apply

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