Top 5204 Adm Jobs | SimplyHired

Help Desk Agent
Software Technology Inc —Nashville, TN
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
Night Clerk
SUN COMMODITIES INC —Pompano Beach, FL
- Overnight shift
- Communication skills
- Entry level
- Paid holidays
- Health insurance
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Warehouse Worker
PUBLISHERS CIRCULATION FULFILLMENT —Lawrenceville, NJ
- $15 an hour
- Part-time
- Customer service
- Computer literacy
- No experience needed
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Freelance DIY Writer
Collective Press —Remote
- Contract
- Remote
- English
- Bachelor's degree
- Experience equivalent to degree accepted
QA Engineer (Remote)
Vector Airport Systems LLC —Remote
- $80,000 - $100,000 a year
- Full-time
- Remote
- Background check
- 3 years
- Analysis skills
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Foreman - HVAC
Shapiro & Duncan —Rockville, MD
- $32 - $55 an hour
- Weekends as needed
- Construction site
- English
- High school diploma or GED
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Service Merchandise PT
Grocery Supply Company —Fort Stockton, TX
- Part-time
- Clean driving record
- Word processing
- Merchandising
- On-the-job training
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9d
Diabetes Program Nurse Practitioner/Physician Assistant - Sign on Bonus, Relocation, and Retention Bonus Eligible
Yukon-Kuskokwim Health Corporation —Bethel, AK
- $73 an hour
- Full-time
- Nursing
- Hospital
- English
- Paid holidays
- Disability insurance
Director, Mobile Response and Stabilization Services - LPCC-S or LISW-S
Coleman Health Services —Marion, OH
- From $80,000 a year
- Full-time
- Mid-level
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Diesel Service Technician
Breckenridge Trucking Inc. —Wenona, IL
- $25 - $39 an hour
- Online Application
- Computer literacy
- Pass drug screening
- CDL A
- Health insurance
- Dental insurance
Quick Apply
Corrugator Supervisor
Great Northern Corporation —Appleton, WI
- Overtime
- Inventory management
- Physical & Rehabilitation Medicine
- Mid-level
- Profit sharing
- Paid holidays
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HVAC Service Technician S1, S2
Sarracco Mechanical Services, Inc —Connecticut
- $75,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Fuel card
- Paid holidays
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Sales Manager
Akralos Animal Nutrition LLC —Beloit, KS
- $75,000 - $100,000 a year
- Full-time
- Computer literacy
- Writing skills
- Public speaking
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Pediatric Physical Therapist
Family of Kidz —Baldwin, NY
- $90 - $110 an hour
- Part-time
- Bilingual
- Experience working with individuals with disabilities
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Quick Apply
Certified Arborist
Treewerx —Cambridge, WI
- $27 - $37 an hour
- Full-time
- Customer service
- Mid-level
- CDL
- Health insurance
- Dental insurance
Quick Apply
9d
Pediatric Physical Therapist- Schoolage $1,500 sign-on bonus
Family of Kidz —Elmont, NY
- $60 - $120 an hour
- Full-time
- Bilingual
- Experience working with individuals with disabilities
- Physical & Rehabilitation Medicine
- Health savings account
- Disability insurance
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Pediatric Physical Therapist- Schoolage $1,500 sign-on bonus
Family of Kidz —Farmingdale, NY
- $60 - $120 an hour
- Full-time
- Bilingual
- Experience working with individuals with disabilities
- Physical & Rehabilitation Medicine
- Health savings account
- Disability insurance
Quick Apply
Senior Account Manager
adm Indicia —Austin, MN
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- 7 years
- Sales
- Business development experience
- Relocation assistance
- Health insurance
Quick Apply
Automotive Service Advisor/Writer
Kenworth of Jacksonville —Jacksonville, FL
- $60,000 - $80,000 a year
- Full-time
- Dealership
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Maintenance Process Improvement Practitioner - Des Moines or ADM site
ADM —Des Moines, IA
- $92,800 - $172,800 a year
- Overtime
- Background check
- Up to 50% travel
- Mid-level
- Paid parental leave
- Health savings account

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Help Desk Agent

Software Technology Inc -
Nashville, TN

Quick Apply

Job Details

Qualifications

Optimizing workflow processes
Software issue identification
Defect detection (quality control)
Microsoft Excel
Email customer support
Microsoft Outlook
Technical support via phone
Bug Tracking (Quality assurance practices)
Bug Reporting (Quality assurance practices)
Research
Incident Escalation
Continuous improvement
Incident management operations support
SharePoint
Technical support via email
Associate's degree
2 years
Entry level
Office phone management
Time management

Full Job Description

Nashville, TN

9 Months

Candidate Must Be Local

Job Title: OPS HELP DESK AGENT -
ADM SVCS ASSISTANT

**This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.**

The standard work week is 37.5 hrs./wk.

The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in responsibilities related to answering calls, responding to emails and voicemails, and identifying defects and system issues to report to the system team. PERLSS implementation requirements have increased the workload of existing team members and additional support is needed to maintain daily functions of the help desk team to ensure calls and inquiries are handled timely and accurately. The contractor role will allow the help desk team to manage PERLSS related work, including monitoring and reporting defects, process improvements, and required work related to additional PERLSS implementation phases. With each new phase, workload will increase for the agents due to questions being asked by partners and potential system issues being identified.

Assignments will include answering phone calls, providing information on LTSS programs or escalating concerns, and tracking resolutions.

Description of Duties (PROJECT-BASED) % of Total Work Effort

Call Center Agent: Handles incoming calls related to LTSS program information and troubleshooting. Researches, responds, and tracks all incoming calls and provides effective customer service. 50%
Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system and Katie Beckett program to report defects and issues for resolution. Research and follow up on expiring Acceptable Use Policies for partners and verify user employment status. Checks and responds to emails and voicemails of partners within required timeframe. 50%

Action Plan Timeline

The contractor will be needed for nine (9) months.

Month 1: Training on new role, including shadowing and completion of new hire onboarding process.
Month 2: The contractor will begin working independently, with hands on support and monitoring of supervisor, on help desk tasks. These include answering phone calls, resolving questions or concerns, and tracking the resolution. Weekly check ins to occur with supervisor to monitor productivity and answer questions.
Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks, to include a review of eligibility system implementation related tasks that are close to completion or have already been completed.
Months 8-9: The contractor will work with the help desk team on transitioning responsibilities to team members and finalizing outstanding work tasks. The contractor and supervisor will create a transition plan to minimize transition related gaps, ensuring compliance with required timeframes.

Minimum qualifications

Graduation from an accredited college or university with a bachelor's degree or graduation from an accredited college or university with an associate's degree and two years of qualifying professional experience
Excellent verbal and written communications skills
Proven technical skills (e.g. Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
Excellent time management skills and ability to multi-task and prioritize work in order to meet specific timeframes and deadlines with minimal supervision
Keen attention to detail and adherence to deadlines
Organization
Self-motivated and able to thrive in a fast-paced and results-driven environment
Critical thinking and problem-solving skills

Quick Apply

Refine Your Search

Adm jobs

Help Desk Agent

Night Clerk

Warehouse Worker

Freelance DIY Writer

QA Engineer (Remote)

Foreman - HVAC

Service Merchandise PT

Diabetes Program Nurse Practitioner/Physician Assistant - Sign on Bonus, Relocation, and Retention Bonus Eligible

Director, Mobile Response and Stabilization Services - LPCC-S or LISW-S

Diesel Service Technician

Corrugator Supervisor

HVAC Service Technician S1, S2

Sales Manager

Pediatric Physical Therapist

Certified Arborist

Pediatric Physical Therapist- Schoolage $1,500 sign-on bonus

Pediatric Physical Therapist- Schoolage $1,500 sign-on bonus

Senior Account Manager

Automotive Service Advisor/Writer

Maintenance Process Improvement Practitioner - Des Moines or ADM site

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