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Advanced Loan Officer Assistant

Waymaker Mortgage Company
Remote

Quick Apply

Job Details

Full-time
$80,000 a year

Qualifications

Microsoft Word
MLO License
Microsoft Excel
Microsoft Outlook
Underwriting guidelines adherence
Presentation software
Research
High school diploma or GED
Schedule management
Microsoft Teams
Loan Origination Systems (LOS)
Cross-functional collaboration
Automated underwriting

Full Job Description

Advanced Loan Officer Assistant - Loan Partner 2

Do you love helping people get their dream home, but don’t love hunting for new leads? If so, we’re looking for you! We’re hiring a full-time loan partner that will work alongside our loan officer to structure loans for clients and help get applicants mortgage-ready. While our loan officer is out in the field driving in more loan business to fill the pipeline, you’ll be analyzing customer credit, reviewing income, and assessing documents to ensure an efficient and successful close.

Job seekers should be highly motivated, goal-oriented, and detail-oriented professionals driven to succeed. Since this is a salaried position, you’ll never have to worry about commission. If you’re a loan officer who has always felt you never quite fit the sales mold, this is the role you’ve been looking for. If you’re interested in joining a team that empowers you to embrace your natural talents and helps you achieve your career goals, apply today!

Compensation:

$80,000 Annual Salary

Responsibilities:

Coordinate discussions between the loan officer, referral partners, and clients so they have a clear primary contact throughout the “contact to contract” phase of the loan process, and arrange meetings to ensure any follow-up actions get taken
Build and maintain relationships with borrowers and referral partners to keep our current customers and attract new ones
Coordinate loan application completions, collect all necessary documents (including credit reports), run DU/LP/AUS, send a closing cost worksheet to borrowers, and get the file ready for processing
Look over all loan package paperwork to check for inconsistencies, omissions, and inaccurate income calculations and then report any errors to the loan originator
Follow up and respond to customer and in-house inquiries on transactions and provide quotes as needed to offer superior customer service

The Loan Partner II (“LP2”) is responsible for accurately setting up new purchase applications, issuing pre-approval letters, and overseeing the success of every loan from contract to close.

The LP2 will work cohesively with the Borrower(s), the team LP1 (if any), the Loan Processors and Underwriter, and any Third Parties to close 95% of all loans on time while providing an outstanding experience from application to close.

This position requires time and self-management, precise verbal and written communication skills, and a working knowledge of all major investors’ guidelines. The analysis of cash, credit, and income is vital for this position.

3 Top Duties w/Measurements:

Contact all borrower(s) within 24 hours after the LO appointment
Request and review the cash, credit, and income qualifications of all borrowers

Pre-Approve:

Accurately pre-approve all borrowers
Handle any and all payment scenario requests
Proactively contact all pre-approved buyers accordingly
Communicate effectively with all respective Realtor partners

Contract-to-Close:

Accurately onboard all newly received contracts for Rate Lock consultation
Expeditiously submit the loan application to Loan Processing for eDisclosures
Outstanding Borrower Tuesday Updates, Pre-Closing and Funding Calls (if applicable)
95% of all loans closed on time with a mandatory daily gauge check to address choke points
95% of all loan problems are handled before escalating to LO by having Tuesday pipeline calls

Essential Duties of this Position:

Contact all newly received applications within 24 hours of being assigned by the LO
Fully review 1003 with the Borrower(s) and request any other specific documents for review
All efforts and avenues must be exhausted before turning down a pre-approval request
Continue to update the respective Realtor partner on your progress (when needed)
Understand and research all investor guidelines and stay up to date on all program changes
Effectively communicate all the pre-approval parameters established to the Borrower(s)
Supplement the pre-approval letter with any pertinent documents (i.e., Pre-Approval Addendum, completed All About You form, etc.)
Provide a courtesy phone call to the referring Realtor within 24 hours of issuance. Ensure the Realtor partner fully understands any important details of the pre-approval
Rush any pre-approval requests when needed
Communicate any red flags or major potential issues to the LO or Team Captain (if applicable) and Realtor partner
Perform a one-hour weekly time-blocked pre-approval power hour accordingly
Expeditiously onboard any newly received contracts and prepare for the LO consultation call
Complete a “daily gauge check” each morning during a “pre-work ritual” to determine any potential "choke points."
Attend a weekly branch pipeline meeting to ensure all the required time-to-task objectives are being met
Perform outstanding Tuesday Update phone calls to all borrowers
Communicate internally with the processing team to fully understand all required conditions before contacting any borrower(s) and third parties
Proactively contact the borrower(s), and the borrower(s)' Attorney and Real Estate Agent, 24 hours in advance of any mortgage contingency expirations, to request a necessary extension (we fail if we are contacted first)
Review all Closing Disclosures and compare them to the original loan estimates for accuracy
Perform a meticulous pre-closing phone call 48 hours before the closing date (if applicable)
Perform a congratulatory funding phone call on all loans (purchase and refinance) to the borrower(s) and to both Real Estate Agents on all purchase loans (if applicable)
Answer any post-closing and/or funding questions
Be available after normal business hours in case of questions (email on a mobile device)
Consistently exceed all borrower(s) and third party(s) expectations
Smile on every call and sustain a high level of professionalism in speech and email (no slang, curt/cold emails, etc.)
Act as a “concierge” between the borrower(s) and business partners on available programs/scenarios

Qualifications:

Working knowledge of automated underwriting systems such as DU and LP
Superb follow-up, time management, interpersonal, and communication skills
Strong understanding of mortgage loan products (FHA/VA/CONV/USDA) and knowledge of mortgage documentation, processes, and procedures
At least 2 years of previous experience fulfilling the roles of an LOA/Loan Partner, Processor, Loan Officer and/or Underwriter, 5+ years preferred

Must maintain an active Texas NMLS license (annually renewed at employee's expense) - must be actively licensed to be considered for this role, no exceptions!

Additional Qualifications:

Must have a high school diploma or equivalent
Must be able to work 40 hours per week, minimum
Must have, at minimum, 5 years of experience in processing, underwriting, origination, or a combination of all aspects
Must be proficient in DU/DO and LP
Must be proficient with all major investor guidelines
Must be proficient in any major Loan Origination System, Arive experience preferred (i.e., Encompass Ellie Mae, Calyx Point, etc.)
Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook, and MS Teams Applications
Must be committed to a growth mentality - lifelong learner who desires to get better every day
Must have excellent verbal and communication skills
Must have a consistently positive attitude
Must be dependable, self-motivated, and require minimal supervision
Must be detail-oriented
Must be able to work under pressure to meet deadlines
Must be able to organize, prioritize, and manage time through time-blocking
Must be able to collaborate respectfully with all employees at both the Branch and Corporate levels
Must complete regulatory and compliance training as required

About Company

At Waymaker Mortgage Company, we believe in the American Dream of homeownership being the primary tool for every family to build wealth. We are passionate about empowering every family with confidence, clarity, and guidance to make excellent financial decisions according to their goals. Our playbook for success is to deliver a mortgage experience that includes Simplicity, Empowerment, Excellence, and Community. If you fit this culture, we'd love to talk to you about joining our growing team!

Waymaker Mortgage Company Core Values:

Optimism: We stay positive and see opportunities in every situation.
Fun: We enjoy what we do and create a fun experience for everyone.
Stewardship: We take great care of what’s entrusted to us—clients, partners, and resources.
Growth: We keep learning, improving, and striving to be better every day.
Perseverance: We don’t quit when things get tough—we find a way forward.
Unity: We believe that what we are part of is greater than the part that we play.

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