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Senior Training Specialist - Hybrid

EmblemHealth -
New York, NY

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Job Details

Full-time
$56,160 - $99,360 a year

Benefits

Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Training program design for professional development
Microsoft Outlook
Customer service
Online learning activities
Research
User training (technical support)
Online learning curriculum development
Bachelor's degree
Content development
Instructor-led training (training delivery method)
Online training platform teaching experience
Relationship management
E-learning platforms
Classroom Teaching
Remote training
Adult learning
Adult education
Educational content composition projects
Time management

Full Job Description

Company Overview
EmblemHealth is a prominent health care organization dedicated to providing insurance plans and primary and specialty care services. As one of the nation's largest not-for-profit health insurers, we are committed to creating healthier futures for our customers and communities across diverse regions.

Overview
Facilitate Operations training programs; evaluate and maintain those programs to ensure they are current and effective. Responsible for multiple training topics such as: Products; Guidelines, policies & procedures; and Systems utilized by operations staff.

Responsibilities:

Facilitate delivery (in-person and virtual) of product, process, and systems courses across all areas as business needs dictate for new hire, upskilling or refreshers; with class sizes varying from individual to large groups (up to 20).
Deliver content, leverage engagement, use deeper questioning and effective classroom management techniques.
Observe learners and provide constructive feedback.
View topic assessment data and adjust training real-time as necessary.
Support Learning Lab activities, assisting with questions and encouraging learners to find answers themselves.
Leverage class feedback and from manager observations to identify areas for improvement.
Work with stakeholders, SMEs, and others to design and develop training material to ensure accuracy; and to ensure delivery reflects best practices to support the overall current training requirements as well as changes that need to be incorporated.
Lead the design, development, and delivery of targeted training courses for specific business functionalities
Determine new training opportunities to increase understanding of business processes
Obtain and interpret feedback of results to determine if training was effective, and to identify opportunities to improve materials, coursework, and assessments
Perform research to maintain awareness of best practices, and to locate articles, courses, etc.
Maintain mastery level of understanding of all Enterprise products, systems, and policies & procedures required for the operations areas – and seek opportunities for deeper knowledge.
Develop resources to assist training department to strengthen training tools.
Participate in activities that look at new processes, systems, etc. to support corporate initiatives with an eye towards identifying opportunities to improve processes for the enterprise
Evaluate training’s impact and results in the business units and in training; reports findings and make a significant contribution to planning and other core processes

Requirements

Education, Training, Licenses, Certifications

Bachelor’s Degree required; additional years of related experience/specialize training may be considered in lieu of educational requirements

Relevant Work Experience, Knowledge, Skills, and Abilities

3 – 5+ years’ relevant, professional work experience required
Some experience developing e-Learning modules using tools such as Articulate Storyline, Rise, Camtasia, or Captivate required
Some knowledge of instructional design models such as ADDIE or Agile required
Proven experience in various types of training: hands-on, virtual, classroom, and large audience settings required
Proven ability to design, develop, and deliver effective training materials, processes, and sessions required
Knowledge of adult learning theory required
Excellent communication skills (verbal, written, presentation, interpersonal/relationship building) required
Excellent organizational, decision-making, problem identification and resolution, and time management skills required
Strong knowledge of customer service/contact center day-to-day operations and strong service system knowledge preferred
Very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives required
Proficiency with MS Office (Word, Excel, Powerpoint, Outlook) required
Growth oriented, self-motivated, innovative, and flexible required
Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations, in a calm and rational manner required
Ability to work effectively with wide range of audiences under training project and ad hoc conditions.
Ability to travel as needed.

Pay: $56,160.00 - $99,360.00 per year

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in New York, NY 10041

Quick Apply

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