Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys.
***Agilysys is hiring for multiple openings within this role, supporting different teams and areas of focus. This single posting reflects all current opportunities, and candidates will be evaluated for the best fit across openings.***
Position Summary
The Implementation Specialist is responsible for supporting the successful installation, configuration, and training of Agilysys software and hardware solutions at client sites. This role operates as a key member of the project delivery team, partnering closely with Project Managers and Project Leads to execute implementation tasks, ensure system readiness, and deliver a seamless customer experience.
Why This Role Matters
This role is essential to ensuring successful client onboarding and adoption of Agilysys solutions. The Implementation Specialist directly impacts customer satisfaction by delivering high-quality implementations, effective training, and operational support during critical go-live periods. By ensuring systems are configured correctly and clients are set up for success, this role contributes to long-term customer retention and product value realization.
Key Responsibilities
- Support onsite implementation of Agilysys software and hardware solutions, including system configuration, testing, and deployment.
- Partner with Project Management to understand customer requirements and assist in designing system configurations that optimize operational efficiency.
- Assist in managing project scope, ensuring documentation is clear, accurate, and aligned with project deliverables and timelines.
- Identify and communicate project risks, working with project teams to support mitigation strategies and escalation processes.
- Gather and assess site readiness requirements, providing recommendations to ensure successful installations.
- Coordinate with integration teams to ensure interfaces and system components are properly scheduled, tested, and deployed.
- Develop training materials and deliver training sessions to end users, ensuring effective system adoption.
- Provide on-site and remote support during go-live, assisting users and troubleshooting operational issues.
- Document implementation processes and outcomes to support transition to Customer Care for ongoing support.
- Collaborate with clients and internal teams to continuously improve implementation processes and best practices.
Qualifications
- Bachelor's degree in a related field or equivalent experience in hospitality, technology, or IT environments.
- 2–3 years of experience in system implementation, IT support, or hospitality operations.
- Basic understanding of business operations and accounting practices.
- Experience with hospitality systems such as POS, PMS, or inventory/procurement solutions preferred.
- Willingness and ability to travel extensively (up to 90%), including domestic and international travel.
Required Skills & Competencies
- Strong communication skills with the ability to engage customers and internal teams effectively
- Solid problem-solving and analytical abilities
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Customer-focused mindset with a commitment to service excellence
- Ability to work independently with a high level of initiative
- Proficiency in Microsoft Office tools
- Adaptability and flexibility in changing project environments
- Collaboration and teamwork across cross-functional groups
Personal Attributes
- Positive, team-oriented attitude with a strong work ethic
- High level of accountability and ownership of assigned tasks
- Willingness to go above and beyond to meet client expectations
- Resilient and able to perform under pressure during critical project phases
- Detail-oriented with strong organizational skills
- Eager to learn new technologies and processes
- Professional, customer-facing demeanor
***This is a Non-Exempt (Hourly) Role. ***
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Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.
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The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
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