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Customer Service Quality Manager

Parsons -
Remote

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Job Details

$103,500 - $181,100 a year

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Military leave
Paid time off
Paid military leave
Employee assistance program
Vision insurance
Flexible schedule
Life insurance

Qualifications

Construction industry experience
Client management
Field engineering equipment installation
Construction experience

Full Job Description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

Job Description:

Parsons is seeking a Customer Service Quality Manager with a good knowledge of basic quality concepts in the construction and equipment installation areas and excellent personal relationship skills to oversee quality and customer satisfaction for a nationwide program for the FAA.

This position requires 50% or greater travel for short duration trips (approximately 1 week at a time) across the continental United States, Alaska, Hawaii, and U.S. Territories

What You'll Be Doing:

Under the supervision of the program’s National Engineering Manger, develop standard equipment installation checklists based on manufacturers requirements to ensure consistent outcomes across the program by system type
Monitor the effectiveness of those checklists and improve as needed
Coordinate with multiple installation teams in the field to arrange for final or pre-final inspections
Develop pertinent customer satisfaction surveys for end users
Coordinate with end users for in-person or virtual customer satisfaction survey interviews (CSS)
Analyze CSS data for trends and make programmatic suggestions to the Regional Program Manager and National Quality Manager for improvement

What Required Skills You'll Bring:

A bachelors degree in engineering or construction management with at least 8 years of experience (or equivalent work experience).
Intimate knowledge of construction means and methods
Past experience in equipment installation techniques
Previous experience with client or customer relationships such as face to face sales, customer service after the fact, or other similar work
Experience working with other Federal agencies or departments
Must be able to meet customer security requirements. A background check by Federal Authorities will be performed.

What Desired Skills You'll Bring:

Experience working within the FAA National Airspace System is a plus

Security Clearance Requirement:

None

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

Salary Range: $103,500.00 - $181,100.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

COMPETITIVE BENEFIT OFFERINGS

Financial Wellness

We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.

Work Life Harmony

Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.

Career Development

We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.

Veteran Support

We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.

Mind & Body

At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.

Health

Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.

Apply Now

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