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Customer Experience Concierge, Centurion Lounge - DCA
American Express —Arlington, VA
- $20.00 - $26.75 an hour
- Weekends as needed
- Hybrid work
- Travel
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
Front Desk Agent
HOLIDAY INN EXPRESS OF AMERICAN FORK —American Fork, UT
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Dental insurance
- Paid time off
Quick Apply
Customer Experience Concierge, Centurion Lounge - CLT
American Express —Charlotte, NC
- $20.00 - $25.25 an hour
- Weekends as needed
- Hybrid work
- Travel
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
Customer Experience Concierge - Centurion Lounge JFK
American Express —Jamaica, NY
- $20 - $28 an hour
- Weekends as needed
- Hybrid work
- US work authorization
- Fair chance
- Communication skills
- Paid parental leave
- Health insurance
8d
Customer Experience Concierge - Centurion Lounge - SEA
American Express —Seattle, WA
- $20 - $28 an hour
- Weekends as needed
- Hybrid work
- Travel
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
11d
Associate -Digital Product Management
American Express —Phoenix, AZ
- $78,000 - $124,750 a year
- Full-time
- Hybrid work
- Java
- Master's degree
- SQL
- Paid parental leave
- Health insurance
Housekeeping Attendant
HOLIDAY INN EXPRESS OF AMERICAN FORK —American Fork, UT
- Full-time
- Hotel
- High school diploma or GED
- Guest services
- Dental insurance
- Paid time off
Quick Apply
AI Engineer III - Agentic AI
American Express —New York, NY
- $103,750 - $174,750 a year
- Full-time
- Hybrid work
- System design
- Office
- APIs
- Paid parental leave
- Health insurance
AI Engineer III
American Express —Phoenix, AZ
- $103,750 - $174,750 a year
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- APIs
Agentic AI Engineer III - Cybersecurity
American Express —New York, NY
- $103,750 - $174,750 a year
- Full-time
- Hybrid work
- Mid-level
- APIs
- Fair chance
- Paid parental leave
- Health insurance
Member Concierge Professional- Centurion New York
American Express —New York, NY
- $20 - $28 an hour
- Weekends as needed
- Hybrid work
- 5 years
- Fair chance
- Senior level
- Paid parental leave
- Health insurance
Customer Experience Concierge, Centurion Lounge - LAS
American Express —Las Vegas, NV
- $20.00 - $25.25 an hour
- Weekends as needed
- Hybrid work
- US work authorization
- Fair chance
- 1 year
- Paid parental leave
- Health insurance
11d
Manager- CXO Experimentation Analytics
American Express —New York, NY
- $103,750 - $174,750 a year
- Full-time
- Hybrid work
- Mid-level
- Finance
- Analysis skills
- Paid parental leave
- Health insurance
Senior Executive Assistant
American Express —New York, NY
- $37.50 - $59.98 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid parental leave
- Health insurance
10d
Breakfast Attendant
HOLIDAY INN EXPRESS OF AMERICAN FORK —American Fork, UT
- Weekends as needed
- Ability to walk for extended periods
- Ability to stand for extended periods
- Food Handler Certification
Quick Apply
Manager - Business Development, Events & Marketing - Amex Ventures
American Express —New York, NY
- $89,250 - $150,250 a year
- Full-time
- Hybrid work
- 5 years
- US work authorization
- Organizational skills
- Paid parental leave
- Health insurance
Customer Experience Concierge - Centurion Lounge - ATL
American Express —Atlanta, GA
- $20.00 - $25.25 an hour
- Weekends as needed
- Hybrid work
- Travel
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
1d
AAC Enrollment Fully Licensed Producer - Hybrid - PHX, AZ / Sunrise, FL
American Express —Phoenix, AZ
- $20.00 - $35.82 an hour
- Full-time
- Hybrid work
- English
- High school diploma or GED
- US work authorization
- Paid parental leave
- Health insurance
Mgr-Data Science
American Express —New York, NY
- $103,750 - $174,750 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
1h
Senior Frontend Software Engineer - Global Commercial Services Technology
American Express —Seattle, WA
- $123,000 - $215,250 a year
- Full-time
- Hybrid work
- 5 years
- Product management
- Mentoring
- Paid parental leave
- Health insurance

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Customer Experience Concierge, Centurion Lounge - DCA

American Express -
Arlington, VA

Apply Now

Job Details

Full-time
$20.00 - $26.75 an hour

Benefits

Paid parental leave
Health insurance
Dental insurance
Parental leave
Vision insurance
Life insurance
Retirement plan

Qualifications

Guest reservation booking
Customer communication
Customer relationship building
In-person customer service
Customer engagement
Needs-based selling

Full Job Description

Job Descriptions:

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the DCA Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express

A successful candidate will possess the following qualifications:

Minimum of 1 year recent experience servicing premium customers

Airline, lounge or travel industry experience required, including reservation experience

Passion for servicing customers with proactive solutions

Exceptional communication skills, delighting the customer with every single interaction

The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received

Must exhibit the utmost professionalism and maintain a positive attitude in all interactions

The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment

Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do

Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment

Ability to utilize and switch from multiple technology platforms with ease

Adapt to an ever changing environment and being resilient

Ability to work flexible shifts including nights, weekends, and holidays is essential

Light to moderate lifting may be required for certain job tasks

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

Apply Now

Refine Your Search

amex jobs

Customer Experience Concierge, Centurion Lounge - DCA

Front Desk Agent

Customer Experience Concierge, Centurion Lounge - CLT

Customer Experience Concierge - Centurion Lounge JFK

Customer Experience Concierge - Centurion Lounge - SEA

Associate -Digital Product Management

Housekeeping Attendant

AI Engineer III - Agentic AI

AI Engineer III

Agentic AI Engineer III - Cybersecurity

Member Concierge Professional- Centurion New York

Customer Experience Concierge, Centurion Lounge - LAS

Manager- CXO Experimentation Analytics

Senior Executive Assistant

Breakfast Attendant

Manager - Business Development, Events & Marketing - Amex Ventures

Customer Experience Concierge - Centurion Lounge - ATL

AAC Enrollment Fully Licensed Producer - Hybrid - PHX, AZ / Sunrise, FL

Mgr-Data Science

Senior Frontend Software Engineer - Global Commercial Services Technology

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