Top 24 Amdocs Jobs | SimplyHired

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
CXIT - Solution Designer - Billing
Capgemini —Philadelphia, PA
- $42.99 - $67.18 an hour
- Contract
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Solution Architect with AMDOCS Experience
Logic Rule —Bellevue, WA
- $42.18 - $48.51 an hour
- 5 years
- SQL
- US work authorization
Software Technical Expert
Glint Tech Solutions LLC —Miami, FL
- System design
- Mid-level
- Communication skills
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System Integrator with TIBCO experience
Logic Rule —Bellevue, WA
- $42.18 - $48.51 an hour
- US work authorization
- Senior level
Solution Architect – Data Migration
Logic Rule —Bellevue, WA
- $42.18 - $48.51 an hour
- Team management
- US work authorization
- Senior level
Bitbucket Engineer
Cotocus —Sacramento, CA
- Mid-level
- AWS
- Bachelor's degree
BSS Software Architect
Logic Rule —Plano, TX
- $45.70 - $50.62 an hour
- Computer science
- Computer Science
- Engineering
Solution Architect for TIBCO
Logic Rule —Bellevue, WA
- $42.18 - $48.51 an hour
- 3 years
- US work authorization
- Senior level
System Integrator Lead for Conceptwave and O&M
Logic Rule —Bellevue, WA
- $29.20 - $33.58 an hour
- Oracle
- Mid-level
- Java
Director, eCommerce Merchandising
Spectrum —Stamford, CT
- $151,400 - $268,800 a year
- Full-time
- Hybrid work
- Oracle
- Marketing
- Merchandising
- Work from home
- Opportunities for advancement
System Integrator Lead for Data Migration
Logic Rule —Bellevue, WA
- $29.20 - $33.58 an hour
- Team management
- US work authorization
- Senior level
D365 F&O System Lead
Hotwire Communications, LTD —Fort Lauderdale, FL
- Salesforce
- 3 years
- Finance
- Paid parental leave
- Paid holidays
Quick Apply
7d
Solution Architect – Payments & Collections
Logic Rule —Plano, TX
- $42.18 - $48.51 an hour
- 3 years
- Java
- SQL
Solution Architect for Charging and Billing in One
Logic Rule —Bellevue, WA
- $42.18 - $48.51 an hour
- 3 years
- SQL
- US work authorization
Lead Product Owner
J2B Global LLC —Los Angeles, CA
- $60 an hour
- Computer Science
- 5 years
- Senior level
1d
System Integrator Lead, Bridging and Integration
Logic Rule —Bellevue, WA
- $29.20 - $33.58 an hour
- 3 years
- SQL
- US work authorization
System Integrator E2E Verification Lead
Logic Rule —Bellevue, WA
- $29.20 - $33.58 an hour
- Computer Science
- Bachelor of Science
- Java
Telecom Tower Technicians - Top Hands and Foremen - Local Residents Only
Ethos Distributed Solutions, Inc —Golden, CO
- $26 - $40 an hour
- Overtime
- Background check
- Spanish
- CPR Certification
Quick Apply
Solution Architect for Conceptwave/Order Management/Product Catalog
Logic Rule —Bellevue, WA
- $42.18 - $48.51 an hour
- 3 years
- Java
- SQL

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

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Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Amdocs jobs

Remote Contact Center Supervisor

CXIT - Solution Designer - Billing

Solution Architect with AMDOCS Experience

Software Technical Expert

System Integrator with TIBCO experience

Solution Architect – Data Migration

Bitbucket Engineer

BSS Software Architect

Solution Architect for TIBCO

System Integrator Lead for Conceptwave and O&M

Director, eCommerce Merchandising

System Integrator Lead for Data Migration

D365 F&O System Lead

Solution Architect – Payments & Collections

Solution Architect for Charging and Billing in One

Lead Product Owner

System Integrator Lead, Bridging and Integration

System Integrator E2E Verification Lead

Telecom Tower Technicians - Top Hands and Foremen - Local Residents Only

Solution Architect for Conceptwave/Order Management/Product Catalog

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