Top 42 Apple Bank Jobs

Contact Center Representative- Level 1
Apple Bank for Savings —Buffalo, NY
- $40,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- High school diploma or GED
AFC Systems Data Analyst
Apple Bank for Savings —New York, NY
- $100,000 - $120,000 a year
- Full-time
- Computer Science
- Mid-level
- SQL
Universal Banker Supervisor- East Hampton
Apple Bank for Savings —East Hampton, NY
- $27.48 - $41.21 an hour
- Extended hours
- Microsoft Excel
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Digital Platform Support Analyst
Apple Bank for Savings —Garden City, NY
- $75,000 - $90,000 a year
- Full-time
- Management
- Mid-level
- 3 years
7d
Assistant Branch Manager - Chelsea
Apple Bank for Savings —New York, NY
- $65,000 - $85,000 a year
- Weekends as needed
- Microsoft Excel
- 6 years
- Mid-level
Universal Banker- Fordham
Apple Bank for Savings —Bronx, NY
- $21.98 - $32.97 an hour
- Extended hours
- Hybrid work
- Microsoft Excel
- Writing skills
- Mid-level
Universal Banker Supervisor- Chelsea
Apple Bank for Savings —New York, NY
- $27.48 - $41.21 an hour
- Extended hours
- Microsoft Excel
- Writing skills
- Mid-level
Universal Banker- Jamaica
Apple Bank for Savings —Queens, NY
- $21.98 - $32.97 an hour
- Extended hours
- Hybrid work
- Microsoft Excel
- Writing skills
- Mid-level
Assistant Branch Manager- Hartsdale
Apple Bank for Savings —Hartsdale, NY
- $65,000 - $85,000 a year
- Weekends as needed
- Microsoft Excel
- 6 years
- Mid-level
Universal Banker Supervisor- Astoria
Apple Bank for Savings —Queens, NY
- $27.48 - $41.21 an hour
- Extended hours
- Microsoft Excel
- Writing skills
- Mid-level
Branch Manager - New City
Apple Bank for Savings —New City, NY
- $95,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Inventory management
- 5 years
Assistant Operations Supervisor- 181st Street
Apple Bank for Savings —New York, NY
- $24.50 - $31.32 an hour
- Extended hours
- Sales
- Computer literacy
- Mid-level
Operations Supervisor- 181st Street
Apple Bank for Savings —New York, NY
- $28.50 - $38.47 an hour
- Extended hours
- Computer literacy
- Basic math
- Mid-level
Senior Credit Officer and Head of C&I Credit
Apple Bank for Savings —New York, NY
- $340,000 - $380,000 a year
- Full-time
- 11+ years
- Presentation skills
- Bachelor's degree
Part-Time Teller
Apple River State Bank —Galena, IL
- Part-time
- Office
- High school diploma or GED
- In-person
- Paid holidays
- Paid time off
Quick Apply
Assistant Program Manager – ABS Associates
Apple Bank for Savings —Iselin, NJ
- $90,000 - $120,000 a year
- Full-time
- Marketing
- 5 years
- Mid-level
Supervisory Teller- Co-op City
Apple Bank for Savings —Co-Op City, NY
- $21.00 - $27.75 an hour
- Extended hours
- Management
- Computer literacy
- Basic math

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Contact Center Representative- Level 1

Apple Bank for Savings -
Buffalo, NY

Apply Now

Job Details

Full-time
$40,000 - $50,000 a year

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Buffalo, NY/Rochester, NY/ Syracuse, NY (Fully Remote Option Available)
Weekend and Evening Shift Availability Preferred

Salary Range: $40,000 - $50,000

The Contact Center Representative I delivers courteous and effective service to all Apple Bank clients, including both internal and external customers. This role is responsible for efficiently resolving client issues in accordance with contact center protocols, complaint management procedures, and departmental standards. Additionally, the Representative actively promotes the Bank’s full range of products and services to address customers’ financial needs, while consistently adhering to call quality metrics and departmental benchmarks for customer interactions.

ESSENTIAL DUTIES & RESPONSIBILITIES

Deliver outstanding customer service to both external and internal clients, ensuring their financial needs are met.
Protect customer accounts and information by maintaining privacy and accuracy; strictly follow call authentication procedures.
Adhere to all applicable banking regulations.
Identify and escalate calls involving concerns or suspicious activities as appropriate.
Recommend solutions to resolve customer issues, ensuring first-call resolution through effective communication with management and relevant partners.
Document and address complaints promptly and effectively in accordance with complaint management policies.
Complete customer file maintenance, transactions, and requests in line with internal policies and procedures.
Maintain adherence to call quality and service standards.
Actively participate in call quality reviews and coaching sessions, implementing feedback to achieve or exceed individual and departmental objectives.
Inform customers about Apple Bank’s range of products and services.
Advocate for digital banking solutions to encourage customer self-service.
Ensure compliance with call classification wrap-up codes, sales call logging, and Calabrio metadata logging during every customer interaction.
Address general inquiries, provide basic ATM and debit card assistance, assist with online banking support, third-party vendor inquiries, and general questions about products and services.
Perform additional duties and responsibilities as assigned.

SKILLS, EDUCATION, & EXPERIENCE

A high school diploma or GED is required.
0-1 years of experience in a banking environment preferred; call center experience is advantageous, along with familiarity with online banking applications.
Strong interpersonal and verbal and written communication skills.
Exceptional customer service abilities.
Excellent analytical and problem-solving skills.
Bilingual proficiency in Spanish is considered an asset.
Demonstrates refined telephone etiquette and the capability to deliver consistent service quality under pressure.
Proficient in Microsoft Office programs, including Word, Excel, and PowerPoint.
Knowledgeable in online and mobile banking platforms as well as bill payment services.
Maintains a positive, team-oriented attitude.
Capable of efficiently multitasking across various systems.
Willingness to work a flexible schedule, including evenings and weekends.
Ability to consistently adhere to a set schedule.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Apply Now

Refine Your Search

Apple Bank jobs

Contact Center Representative- Level 1

AFC Systems Data Analyst

Universal Banker Supervisor- East Hampton

Digital Platform Support Analyst

Assistant Branch Manager - Chelsea

Universal Banker- Fordham

Universal Banker Supervisor- Chelsea

Universal Banker- Jamaica

Assistant Branch Manager- Hartsdale

Universal Banker Supervisor- Astoria

Branch Manager - New City

Assistant Operations Supervisor- 181st Street

Operations Supervisor- 181st Street

Senior Credit Officer and Head of C&I Credit

Part-Time Teller

Assistant Program Manager – ABS Associates

Supervisory Teller- Co-op City

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