Top 3 Apriva Jobs | SimplyHired

Customer Success Manager
Apriva —Phoenix, AZ
- 5 years
- Bachelor's degree
- Travel
Quick Apply
Director Marketing
Apriva —Phoenix, AZ
- 5 years
- Research
- Office
Quick Apply
Network Engineer
Apriva —Phoenix, AZ
- Computer science
- 6 years
- Computer Science
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Sales & Marketing Director – Silver Birch of Amherst (Opening Early 2027!)
Silver Birch Living —Amherst, OH
Valid driver’s license & reliable transportation. Develop and execute creative sales and marketing strategies. Drive lease-up and ongoing occupancy growth.
Quick Apply
8d
Marketing Director
Slickhorn Ranch —Salt Lake City, UT
Identify and develop licensing and strategic partnership opportunities that generate scalable, reccurring revenue and foster long-term commercial relationships.
$100,000 - $120,000 a year
Quick Apply
9d

I want to receive the latest job alert for Apriva

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Apriva jobs near

Director Of Marketing jobs in Phoenix, AZ

Network Engineer jobs in Phoenix, AZ

Customer Success Manager jobs in Phoenix, AZ

Director Of Marketing jobs in Wausau, WI

High School Athletic Director jobs in Minnesota

Director Of Marketing jobs in Louisiana

Director Of Marketing jobs in Raleigh, NC

Director Of Marketing jobs in Detroit, MI

Fashion Marketing jobs in Cincinnati, OH

Marketing Manager jobs in Philadelphia, PA

Network Engineer jobs in Scranton, PA

Network Engineer jobs in Reno, NV

Network Engineer jobs in Akron, OH

Electrical Engineer jobs in Midland, MI

Network Engineer jobs in Anchorage, AK

St Luke's University Health Network jobs in Sellersville, PA

Customer Success Manager jobs in Mount Prospect, IL

Customer Success Manager jobs in Sarasota, FL

Healthcare Project Manager jobs in Austin, TX

Lvn Case Manager jobs in Los Angeles, CA

Customer Success Manager

Apriva -
Phoenix, AZ

Quick Apply

Job Details

Qualifications

Managing customer accounts
Customer retention strategy
PCI
Account development
Incident Escalation
Credit card payment processing
Managing clients in a customer support role
SaaS platforms
Customer support ticket management
Sales management systems proficiency
Help desk systems
APIs
Experience with SaaS (as product category for technical sales engineers)
CRM system proficiency
Productivity software
SaaS
Account management experience
Escalation handling
Transaction reconciliation

Full Job Description

The Customer Success Manager (CSM) owns the post-sales operational relationship for an assigned portfolio of strategic Apriva accounts — ISOs, ISVs, resellers, and enterprise merchants — and is accountable for operational success, retention, adoption, expansion signal generation, and customer health from go-live forward. is a relationship-driven, payments-literate role that orchestrates Apriva's Professional Services, Support, Engineering, and Product teams on behalf of the customer; it is not a hands-on technical implementation role and it does not own new-logo sales or close expansion deals. The CSM is the customer's primary day-to-day advocate inside Apriva and the operational counterpart to Sales after the deal is signed.

Required Qualifications

5–8years of post-sales experience in Customer Success, Account Management, Service Delivery, or a comparable customer-facing role at a payments, fintech, or B2B SaaS company.
Working knowledge of thepaymentsecosystem: gateways, processors, acquirers, ISOs, ISVs, terminal/device certifications, and the economics of merchant payment processing.
Familiarity with industry standards and concepts:PCI DSS, P2PE, EMV (contact and contactless), tokenization,and unattended protocols such asMDB/ICP.
Understanding ofmerchant boarding workflows, settlement and funding cycles, reconciliation, interchange basics, and chargeback handling.
Demonstrated experience managing a portfolio of accounts to measurable retention and customer-health outcomes.
Comfort leading executive-level conversations, QBRs, and renewal discussions with senior business and technical stakeholders.
Strong technical literacy — able to read an integration spec, interpret API documentation ata high level, and follow an engineering escalation conversation — without serving as the hands-on implementer.
Proficiencywith CRM and CS tooling (e.g., Salesforce, Gainsight,ChurnZero, HubSpot, or equivalent), ticketing systems, and standard productivity/reporting tools.
Bachelor's degree or equivalent practical experience.
Willingness to travel up to ~20% for customer meetings, QBRs, and industry events acrossApriva'sserved regions.

Preferred Qualifications

Direct experience at a payment gateway, processor, acquirer, ISO/MSP, ISV, or terminal/device manufacturer (e.g., Stripe, Adyen, Fiserv, Worldpay, Global Payments, Shift4, Verifone, Ingenico, NCRVoyix, Toast, Square, Cantaloupe,Nayax, 365 Retail Markets).
Vertical experience inunattended/self-service payments(vending, micro-markets, kiosks, EV charging, parking),DEX telemetry,closed-loop processing(campus, military, employee ID), retail, mobility, or hospitality.
Hands-on familiarity with EMV certification workflows, processor migrations, or multi-MID enterprise deployments.
Experience working in a partner-led / channel-driven commercial model (ISOs, ISVs, resellers).
Multi-region account experience spanning the U.S., Canada, U.K., and/or Mexico, including awareness of region-specific scheme rules and processor landscapes.
CSM-relevant certifications (e.g., Gainsight CCSM,SuccessCOACHING, CSPN) orpaymentscredentials (ETA CPP, PCIP).

Apriva is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Quick Apply

Refine Your Search

Apriva jobs

Customer Success Manager

Director Marketing

Network Engineer

More jobs to discover

I want to receive the latest job alert for Apriva

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected