Top 239 Ardent Jobs | SimplyHired

Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
Automotive Instructional Designer
Ardent Learning, Inc. —Remote
- $55 - $65 an hour
- Contract
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Scrum Master
Ardent —Washington, DC
- Remote
- 7 years
- Computer Science
- Mid-level
Painter - Ardent Preschool and Daycare
Ardent Preschool & Daycare —Huntsville, AL
- $30 an hour
- Part-time
- Classroom
- Residential
- Preschool
Quick Apply
14d
Maintenance Technician
Ardent Property Management —Westerville, OH
- Weekends as needed
- Clean driving record
- Mid-level
- Residential
- Mileage reimbursement
- Paid holidays
Quick Apply
Maintenance Technician (Delaware)
Ardent Property Management —Delaware, OH
- Weekends as needed
- Clean driving record
- Residential
- Driver's License
- Mileage reimbursement
- Paid holidays
Quick Apply
Leasing Consultant - Marysville
Ardent Property Management —Marysville, OH
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Office
- Dental insurance
- 401(k)
Quick Apply
5d
Head Miller
Ardent Mills —Denver, CO
- $95,600 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Property Manager
Ardent Property Management —Westerville, OH
- $50,000 - $55,000 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Dental Hygienist
Ardent Dental Arts —Plymouth, MI
- $42 - $47 an hour
- Full-time
- Dental office
- Communication skills
- Entry level
- 401(k)
Quick Apply
1d
Coach (Part-Time) | Group and Personal Training
Ardent Fitness and Education —Oshkosh, WI
- $19 - $40 an hour
- Part-time
- CPR Certification
- In-person
- Associate's degree
- Continuing education credits
- Employee discount
Quick Apply
Leasing Consultant
Ardent Property Management —Westerville, OH
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- No experience needed
- 401(k)
Quick Apply
Senior Production Planner
Ardent Staffing Solutions —Franklin, MA
- $55 an hour
- Email
- Bachelor's degree
- Mentoring
- Senior level
Quick Apply
1d
Electrical Technician
Ardent Staffing Solutions —Shrewsbury, MA
- $25 - $30 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Mentoring
Quick Apply
QC Inspector
Ardent Staffing Solutions —Nashua, NH
- $25 - $28 an hour
- English
- Mid-level
- 3 years
Quick Apply
Senior Manufacturing Engineer
Ardent Staffing Solutions —Chelmsford, MA
- $90,000 - $110,000 a year
- Email
- 6 years
- Engineering
- Senior level
Quick Apply
Electronics Technician Maintenance III (Fort Polk, LA)
Ardent Eagle Solutions —Leesville, LA
- $27.48 - $42.94 an hour
- Full-time
- Up to 50% travel
- High school diploma or GED
- Continuous improvement
- Health insurance
- Dental insurance
5d
Component and Equipment Assembler
Ardent Staffing Solutions —Needham, MA
- $25 an hour
- Full-time
- Ability to lift 50 pounds
- Power tools
- Hand tools
Quick Apply
20h
Solderer
Ardent Staffing Solutions —Merrimack, NH
- $22 - $26 an hour
- Urgently hiring
- Mid-level
- High school diploma or GED
- Hand tools
Quick Apply
Quality Director (24568)
Ardent Staffing Solutions —Westborough, MA
- $130,000 - $145,000 a year
- Full-time
- Background check
- Engineering
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply

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Help Desk Specialist

Ardent Eagle Solutions -
Washington, DC

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Job Details

Full-time
$26 - $33 an hour

Benefits

Paid time off
Work from home
401(k) matching

Qualifications

Incident management software
Windows
Computer hardware
Desktop (troubleshooting support)
macOS
Desktop administration
Ticketing system technical support

Full Job Description

Overview:

The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards.

This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments.

Background:

Ardent Eagle Solutions (AES) is seeking a Help Desk Specialist to support a Department of Commerce (DOC) program. This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven environment.

Responsibilities:

Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions
Provide troubleshooting and resolution support for:
- Email systems and account access
- Network directories and user permissions
- Computer operating systems (Windows and macOS)
- Standard desktop applications (e.g., Microsoft Office Suite)
- Applications developed or deployed under the contract
Diagnose and resolve hardware and software issues, including desktops, laptops, and peripheral devices
Support and troubleshoot printer and connectivity issues
Document, track, and manage incidents and service requests using a ticketing system
Escalate complex or unresolved issues to appropriate technical teams, ensuring proper follow-through
Maintain accurate records of issues, resolutions, and user interactions
Provide clear, professional communication and guidance to users with varying levels of technical proficiency
Contribute to knowledge base articles and standard operating procedures as needed

Qualifications:

Approximately 2 years of experience in a help desk, technical support, or related IT support role
Demonstrated ability to troubleshoot hardware and software issues across multiple platforms
Experience supporting both Windows (PC) and macOS environments
Strong customer service skills with the ability to communicate technical information clearly and effectively
Familiarity with ticketing systems and incident management processes
Ability to prioritize tasks and manage multiple support requests in a fast-paced environment
This position may require the ability to obtain and maintain a Public Trust clearance or other government suitability determination

Education:

Associate’s Degree (AA/AS) in Information Technology, Computer Science, or a related field

Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification(s):

Industry-recognized certifications such as:

CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
Apple Certified Support Professional (ACSP)

Compensation:

The compensation range for this position is $26 – $33 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.

Compensation Disclaimer:
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.

Location and Work Hours:

This position supports a hybrid work schedule and requires regular on-site presence in Washington D.C.

Employees will be expected to report on-site several days per week, with the specific schedule determined in coordination with their Supervisor. As such, candidates must reside within a reasonable commuting distance of Washington, D.C. This position is not eligible for full-time remote work or for candidates located outside of the local commuting area.

Standard working hours are based on a 40-hour work week, Monday through Friday. While some flexibility may be available, employees are generally expected to be available during core business hours of 9:00 AM – 3:00 PM ET.

When working remotely, employees must have access to a reliable internet connection and a suitable work environment that supports productivity and compliance with company policies.

This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor. All employees must adhere to the Company’s “Work from Home and Telework” policies and procedures as outlined in the Employee Handbook and must sign the Employee Handbook Acknowledgement prior to being authorized to work remotely.

Benefits and EEO:

At Ardent Eagle Solutions, we offer a comprehensive benefits package for our employees and their families. For employees covered under the Service Contract Act (SCA), we provide a Health & Welfare payment that can be used to purchase health benefits. SCA employees also have the option to enroll in our company-sponsored plans at full cost. All employees may take advantage of additional programs, including:

Matching 401(k) Plan
Continuing Education Assistance
Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

Apply Now

Refine Your Search

Ardent jobs

Help Desk Specialist

Automotive Instructional Designer

Scrum Master

Painter - Ardent Preschool and Daycare

Maintenance Technician

Maintenance Technician (Delaware)

Leasing Consultant - Marysville

Head Miller

Property Manager

Dental Hygienist

Coach (Part-Time) | Group and Personal Training

Leasing Consultant

Senior Production Planner

Electrical Technician

QC Inspector

Senior Manufacturing Engineer

Electronics Technician Maintenance III (Fort Polk, LA)

Component and Equipment Assembler

Solderer

Quality Director (24568)

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