Top 179312 At Tech Jobs

HVAC Tech Support Representative 2nd Shift- No more crawling in hot attics and dirty crawlspaces!
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HVAC Tech Support Representative 2nd Shift- No more crawling in hot attics and dirty crawlspaces!

HVACDirect.com -
Vandalia, OH

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
On-site gym
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Gym membership
Life insurance

Qualifications

Computer operation
Teamwork
Phone communication
Technical documentation
HVAC
Organizational skills
Technical writing experience
HVAC system repair
Computer skills
Technical writing experience within technology

Full Job Description

Technical Support Representative (HVAC)

2nd Shift | 12:00 PM – 9:00 PM | In-Office
5+ Years HVAC Experience Required

Ready to get out of the field — without leaving HVAC behind?

HVACDirect.com is a rapidly growing national provider of HVAC systems, fireplaces, and luxury outdoor products. We’re looking for experienced HVAC professionals who want to use their technical expertise in a clean, stable, team-oriented environment.

If you have strong diagnostic experience and enjoy solving real HVAC problems, this role allows you to leverage your field knowledge without crawling through attics or working in extreme conditions.

What You’ll Do

As a Technical Support Representative, you will serve as a technical resource for customers and licensed installers across the country.

You will:

Handle inbound HVAC technical support calls
Diagnose and troubleshoot residential HVAC systems remotely
Review installation scenarios and identify root causes
Manage and resolve support tickets in our system
Provide clear, step-by-step troubleshooting guidance
Document all technical cases accurately
Escalate complex cases when appropriate
Contribute to internal technical documentation and best practices

Your expertise directly supports customer satisfaction and protects our reputation for technical accuracy.

Qualifications

Required:

Minimum 5 years of hands-on HVAC field experience
Strong residential HVAC troubleshooting skills
Ability to clearly explain technical concepts
Comfortable working on a computer while handling calls
Strong documentation and organizational skills

Preferred:

Prior technical support or call center experience
HVAC certification or formal technical training

This role is ideal for experienced HVAC Technicians who want:

Predictable hours
Long-term stability
A career path beyond fieldwork
To continue solving real technical challenges

Schedule

2nd Shift: 12:00 PM – 9:00 PM
Willingness to work 1–2 weekend days per month

Compensation & Benefits

Competitive hourly pay
401(k) with company match
Health, dental, vision, and life insurance
Paid time off + paid holidays
Employee discounts
On-site gym access (at our HQ in Troy, OH)
Clear internal growth paths (most leaders promoted from within)
Supportive, team-oriented environment

Work Location

In-person (office-based role)

Equal Employment Opportunity

HVACDirect.com is committed to providing equal employment opportunities to all qualified applicants in accordance with federal, state, and local law.

Job Type: Full-time

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

HVAC: 5 years (Preferred)

Work Location: In person

Quick Apply

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