Top 24 Avi Technology Jobs

Remote Conference Producer (US Business Hours)
AVI-SPL —Remote
- $26.00 - $28.85 an hour
- Full-time
- Mid-level
- Travel
- SharePoint
- Paid holidays
- Health insurance
Project Manager
AVI-SPL —Lyndhurst, NJ
- $80,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
IT Support Specialist
AVI Foodsystems —Warren, OH
- Full-time
- Mid-level
- Travel
- In-person
- Paid holidays
- Health insurance
Quick Apply
Head of IT Security
AVI Foodsystems —Warren, OH
- Full-time
- Senior level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Executive IT Support Lead
AVI Foodsystems —Warren, OH
- $75,000 - $90,000 a year
- Full-time
- Computer science
- Residential
- Travel
- Paid holidays
- Health insurance
Quick Apply
Head of Data & Analytics
AVI Foodsystems —Warren, OH
- Full-time
- Senior level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Senior Software Engineer-Power Platform
AVI-SPL —Tallahassee, FL
- Full-time
- 6 years
- JavaScript
- SharePoint
- Paid holidays
- Health insurance
Operations Manager
AVI-SPL —Woodinville, WA
- $135,000 - $161,000 a year
- Full-time
- CAD
- Customer service
- Mid-level
- Paid holidays
- Health insurance
11d
Onsite AV/IT Tier 3 Technician
AVI-SPL —Miami, FL
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Paid holidays
- Health insurance
9d
Onsite Maintenance Technician - Digital Signage
AVI-SPL —Midland, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
4d

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Remote Conference Producer (US Business Hours)

AVI-SPL -
Remote

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Job Details

Full-time
$26.00 - $28.85 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance

Qualifications

Video conferencing software
Video conferences (communication methods)
Technical Proficiency
Video conferencing systems operation

Full Job Description

Description:

Job Summary:

Perform as part of the AVI-SPL team by delivering remote virtual meeting/webcast event support & platform scheduling services for customers. The schedule for this position is Monday through Friday, 8 AM - 5 PM (EST). This is classified as a remote role, working from a home office, with occasional travel required to support client and business needs.

The Conference producer will be the initial point of contact for customers and/or Producers/Ops Teams. Responsibilities include responding to phone calls, e-mails, ticket queues, all scheduling enquires, working with the customers to correctly provision and book their events, launching and troubleshooting multiple virtual meetings on differing platforms, opening and escalating tickets for customer issues, and keeping the team updated because of the 24/7 environment.

The Conference producer will participate in on-going training and certification efforts to ensure his or her knowledge base remains current in support of advanced technology solutions. This person will work closely with other members of the team, so that he or she is well versed in learning the technical acumen and standard methods of operation within the organization.

Job Responsibilities:

Responsible for acting as the primary point of contact for customers and/or Ops Teams
Proactively monitor specific mailboxes and respond to / take action on all enquires that arrive in a timely, professional and competent fashion
Work with customers to ensure their booking request is delivered in accordance with SLAs and in relation to the experience with the team as well as the delivery of the event
For the conference production element, connect and monitor video conferences on varies platforms to;
- Create virtual platform links/invites
- Modify all relevant meeting capabilities based on requirements
- Provide client discovery meetings to understand meeting/event scope
- Provide Meet & Greet services (live audio and video checks)
- Provide end-to-end technical meeting support including but not limited to content sharing, attendee management, presenter management polling, Q&A, breakout sessions and general platform expertise.
- Troubleshoot any technical issues during a meeting or event
- If a problem is identified with a specific site during the Meet & Greet process or during the conference, provide alternative options for connection
- Monitor conferences live in person or via computer desktop
Record conference details accurately in shared databases including but not limited to Service NOW, SharePoint
Liaise with Helpdesk teams on tickets and troubleshooting when required

General Responsibilities

Answer phones, respond to emails, chat and alarms in support of on-going events
Deal with all inbound service requests and enquires in a real time, professional and competent manner
Book all events accurately, professionally, while delivering a great customer experience
Perform escalated troubleshooting and training to customers and internal teams as needed
Provide dedicated support for meetings/events
Data entry into department database
Consult with the immediate Supervisor on any failures resulting from an event
Attend department meetings and trainings as needed
Expert in virtual conference platforms and webcasting platforms
All other related duties as needed

Job Qualifications:

The ideal candidates for this position will be able to think and work independently and meet necessary guidelines above. They will be able to effectively interact with employees, customers, and colleagues and demonstrate the ability to successfully handle multiple tasks / projects. Other qualifications would include attention to detail, strong written and oral communication skills, excellent problem solving, customer service and troubleshooting skills. Good working knowledge of remote VC services and webcasting platforms will be required.

This position represents an excellent opportunity for someone looking to advance their career with a professional organization!

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay Type

Min Base

Max Base

Hourly

$26/hr

$28.85/hr

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Avi Technology jobs

Remote Conference Producer (US Business Hours)

Project Manager

IT Support Specialist

Head of IT Security

Executive IT Support Lead

Head of Data & Analytics

Senior Software Engineer-Power Platform

Operations Manager

Onsite AV/IT Tier 3 Technician

Onsite Maintenance Technician - Digital Signage

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