Job Description
COMPENSATION:
Pay Rate: $20.21 per hour
SUMMARY:
The Concessions Stand Lead is responsible for the complete operation of an assigned concession stand. Coordinates the workforce in their assigned location to provide prompt, accurate, and friendly service for all venue guests. Enforces all company policies and procedures related to food and beverage service, including responsible alcohol service and cash handling procedures. All Stand Leads report directly to the Concessions Supervisor of the assigned stand.
ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:
NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assists supervisor with pre-event, event, and post-event operation of concessions stand.
Ensures that all stand personnel are in proper uniform, all company policies are followed, and takes appropriate action when needed.
On an event basis, ensures accuracy of location paperwork, opening and closing inventory, product transfers, spoilage, and gratis meals.
Assists in supervising and training all stand personnel engaged in food preparation.
Leads and coordinates activities of stand personnel, including stocking, beginning and ending inventory, food preparation, customer service and assigns all staff duties within the stand.
Ensures that all workstations, storerooms, and back of stand areas remain clean, organized and sufficiently stocked during the event. Works with stand personnel to properly clean, organize, and stock for the next event.
Communicate effectively with leadership, other departments, and vendors to ensure the proper setup and operation of the stand.
Resolves customer issues and complaints to ensure customer satisfaction.
Assist in discrepancy of inventory counts.
Maintains a high-quality appearance of the concession location at all times with a focus on attention to detail and clear sight lines.
Oversees all closing procedures for the concessions stand, to include assigning closing duties to stand personnel, closing out point of sale systems, ensuring the proper storage and/or disposal of food, ensuring that stand is thoroughly cleaned, inspected, and secured after completion of event. May perform work of subordinates as needed.
Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
Candidates must be available to work a flexible schedule based on operational needs. This may include opening, mid-day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year.
Other duties as assigned.
Job Requirements
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:
The minimum requirement for applicants is a High School Diploma or General Education Development (GED) degree; plus at least six months of experience in food service/retail operations; or equivalent combination of education and experience.
Strong interpersonal skills, self motivation, and organization skills required.
Food Handler’s certificate from the County of San Diego is preferred.
For alcohol service purposes, 21 years or older is preferred to obtain Responsible Beverage Service (RBS) certification.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
LANGUAGE SKILLS:
Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives. Requires the ability to read, comprehend, and interpret general business information. Requires the ability to effectively communicate with customers and employees using correct English. Requires quality conversational and professional use of English. Requires the ability to effectively present information and respond to questions from employees, subordinates, vendors, other departments, customers and the general public.
MATHEMATICAL SKILLS:
Requires the ability to apply basic math concepts; calculating figures and amounts such as discounts, portions, percentages, and volume.
REASONING ABILITY:
Requires the ability to apply common-sense understanding to carry out general written or oral instructions. Must be able to multitask, prioritize work and pay attention to detail. Requires good analytical and quantitative skills.
MANUAL DEXTERITY:
Requires the ability to use a variety of equipment and utensils.
PHYSICAL COMMUNICATION:
Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.
PHYSICAL DEMANDS:
Must be able to operate cash registers. While performing the duties of this job, the employee is frequently required to stand for prolonged hours; handle and reach objects. Employees are occasionally required to stand, walk/move. Must be able to move, lift or carry heavy objects or materials up to 50 pounds. Employees may need to ascend/descend stairs.
WORKING CONDITIONS AND HAZARDS
Work is regularly performed in a food production area where there is frequent exposure to food fumes or airborne particles. The employee frequently works near moving mechanical parts and is exposed to humid and hot conditions as well as cleaning chemicals. Employees will work outside with exposure to varying weather conditions, dust, allergens, and work temperatures. The noise level in the work environment is usually moderate on non-event days and moderate to loud on event days.
SUPPLEMENTAL INFORMATION:
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code Section 11166.5.
BACKGROUND CHECK INFORMATION:
A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.
Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.
Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.
Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.
Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.
Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.
All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.
Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.
Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.
For additional information about the SDSU campus policy please visit Affirming Equal Opportunity.
