Top 6 Basys Jobs | SimplyHired

Customer Support Specialist
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
Quick Apply
Systems Analyst
Bridgeway Benefit Technologies —Tampa, FL
- Remote
- Bachelor's degree
- 1 year
- Communication skills
Quick Apply
Sr. Salesforce Engineer
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Computer science
- Experience equivalent to degree accepted
- Senior level
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Bilingual Customer Support Specialist
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
Quick Apply
Sr. Project Manager
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- 5 years
- Senior level
- Leadership
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7d
Merchant Implementation Manager
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 2 years
Quick Apply
6h

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Customer Support Specialist

BASYS Processing -
Lenexa, KS

Quick Apply

Job Details

Full-time

Qualifications

Mid-level
Organizational skills
1 year
Communication skills
Time management

Full Job Description

**Seeking 11am-8pm CST Shift only!**

Grow with a team that leads with service and builds with purpose.

At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you’re energized by meaningful work and motivated to make a real impact, you’ll feel right at home here.

We personalize payments and elevate service so our clients can grow with confidence. And we’re building a company where innovation, care and accountability shape how we work: together.

Summary

Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants’ Payment Card Industry compliance.

Duties & Responsibilities

Essential Functions

Serves as first line of support for merchant and partner issues and inquires.
Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
Obtains and evaluates all relevant information to handle product and service inquiries.
Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
Works with internal departments to ensure a high level of support for the merchant and partner.
Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities

Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
Provides software and terminal training to merchants and assures compliancy standards are met.
Updates merchant information in databases as needed.
Escalates issues to Supervisors when necessary.
Completes other assigned duties and projects as requested.

Requirements

Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company's products and/or services
This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience

Associate’s or Bachelor’s Degree Preferred
A minimum of 1 year experience in a financial institution or customer service required
Strong Communication Skills Required
Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.

Quick Apply

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Basys jobs

Customer Support Specialist

Systems Analyst

Sr. Salesforce Engineer

Bilingual Customer Support Specialist

Sr. Project Manager

Merchant Implementation Manager

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