Top 52 Bay County Jobs

Member Experience Coordinator
Door County YMCA - Sturgeon Bay —Sturgeon Bay, WI
- $17 - $19 an hour
- Part-time
- Background check
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
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1d
Development Director
Girls Inc. of Bay County —Panama City Beach, FL
- $55,000 - $59,000 a year
- Weekends as needed
- Google Workspace
- Sales
- Marketing
- Health insurance
- Paid time off
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9h
Reserve Firefighter - Bay County
Bay County —Panama City, FL
- Extended hours
- Basic math
- Mid-level
- Project management
Camp Counselors
Club SciKidz South Bay/Orange County —Los Angeles, CA
- $18 - $23 an hour
- Monday to Friday
- Internship
- Entry level
- Paid training
- Employee discount
Housekeeper
Bay Bluffs - Emmet County Medical Care Facility —Harbor Springs, MI
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Paid holidays
- Health insurance
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Job File Coordinator
SERVPRO of Bay County East —Panama City, FL
- $16 - $18 an hour
- Overtime
- Background check
- Spanish
- Microsoft Excel
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Office Manager
SERVPRO of Bay County East —Panama City, FL
- $50,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Paid time off
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Jr. Camp Counselor
Club SciKidz South Bay/Orange County —Los Angeles, CA
- $16 - $18 an hour
- Monday to Friday
- Classroom
- High school
- Internship
- Paid training
- Employee discount
Laundry Aide
Bay Bluffs - Emmet County Medical Care Facility —Harbor Springs, MI
- Overtime
- Background check
- Ability to walk for extended periods
- High school diploma or GED
- Paid holidays
- Health insurance
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Cook
Bay Bluffs - Emmet County Medical Care Facility —Harbor Springs, MI
- Full-time
- Background check
- High school diploma or GED
- Communication skills
- Dental insurance
- Paid time off
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Medical Technician
Bay County Sheriff's Office (FL) —Panama City, FL
- $21.45 an hour
- Part-time
- Bilingual
- Vital signs
- Basic math
Deputy Sheriff
Bay County Sheriff's Office (FL) —Panama City, FL
- $57,750.00 - $86,468.32 a year
- 12 hour shift
- Pass drug screening
- Outdoor work
- Entry level
IT Technician/Help Desk
Isabella County - Great Lakes Bay Michigan Works —Midland, MI
- $46,973 - $61,856 a year
- Part-time
- Computer Science
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Home Maker Direct Service Worker
Bay County Council on Aging —Bay County, FL
- $16.50 an hour
- Part-time
- Background check
- Pass drug screening
- HIPAA
- Mileage reimbursement
- Health insurance
Quick Apply
Detention Specialist
Bay County Sheriff's Office (FL) —Panama City, FL
- $36,889.94 a year
- Overtime
- Serving
- Pass drug screening
- Computer skills
Account Manager/Customer Service
SERVPRO of Bay County East —Panama City, FL
- $16 - $17 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Equipment Operator
Bay County Board of County Commissioners —West Bay, FL
- $18.49 - $32.38 an hour
- Full-time
- CDL B
- Construction site
- English
Quick Apply
6d
Site Supervisor- Beach Center
Girls Inc. of Bay County —Panama City Beach, FL
- $32,000 - $36,000 a year
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Health insurance
- 401(k)
Quick Apply
School Crossing Guard
Bay County Sheriff's Office (FL) —Panama City, FL
- $30 a day
- Part-time
- Children
- Outdoor work
- Entry level
3d
Certified Nursing Assistant (CNA)
Bay Bluffs - Emmet County Medical Care Facility —Harbor Springs, MI
- Weekends as needed
- Background check
- English
- Fingerprint clearance
- Paid holidays
- Health insurance
Quick Apply

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Member Experience Coordinator

Door County YMCA - Sturgeon Bay
Sturgeon Bay, WI

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Job Details

Part-time | Full-time
$17 - $19 an hour
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Employee discount
Flexible schedule
Life insurance
Retirement plan

Qualifications

Customer communication
Staff supervision
Teamwork
Customer relationship building
Team supervision
Managing teams in a customer support role
Service scheduling
Staff scheduling
Client rapport building
Employee relationship building
Team scheduling
Technical support experience
Frontline customer support management
Change management
Team development
Continuous improvement
Client services experience
Risk management
Mentoring
Office management
Retail management experience
Call center management
Stakeholder relationship building

Full Job Description

PLAY A CRITICAL ROLE IN SUPPORTING OUR COMMUNITY'S NEEDS

The Member Experience Coordinator serves as the leader and primary ambassador of the Welcome Center, ensuring every member, guest, volunteer and prospective member experiences an exceptional first and lasting impression of the Door County YMCA. This position leads by example in creating a warm, welcoming and engaging environment while connecting individuals with memberships, programs and services that meet their needs.

The Member Experience Coordinator develops and coaches the Welcome Center team to consistently deliver outstanding member service, accurate information, and confident membership sales. Through daily leadership, floor presence, mentoring, operational oversight and continuous staff development, this position establishes a culture of hospitality, accountability and relationship building that strengthens member engagement, supports retention and advances the YMCA's mission.

ESSENTIAL FUNCTIONS:

Member Experience Leadership

1. Serve as the visible leader of the Welcome Center, ensuring every member, guest and prospective member is welcomed promptly, professionally and with genuine hospitality.

2. Create a culture where every interaction reflects the YMCA's mission and values by modeling exceptional customer service, relationship building and the Listen First philosophy.

3. Ensure members receive accurate information regarding memberships, programs, schedules, policies and available resources while helping them connect with services that best meet their needs.

4. Build meaningful relationships with members through consistent engagement, recognition and follow-up, creating an environment where every individual feels welcomed, valued and connected.

Membership Growth & Program Engagement

5. Serve as the primary resource for membership sales by confidently presenting membership options, Membership for All opportunities and YMCA programs to prospective members.

6. Conduct prospective member tours that showcase the YMCA's impact, facilities and programs while helping individuals identify the membership option that best fits their goals.

7. Promote registrations for programs, classes, camps and special events through knowledgeable recommendations and proactive conversations.

8. Support membership retention by identifying member concerns early, resolving issues promptly and creating positive experiences that encourage long-term engagement.

Team Leadership & Staff Development

9. Help recruit, onboard, train, mentor and coach desk staff to consistently deliver outstanding member service.

10. Provide daily leadership, floor coaching and performance feedback while reinforcing operational procedures, service standards and organizational expectations.

11. Monitor staff interactions with members and provide real-time coaching to improve communication, professionalism, accuracy and confidence.

12. Ensure all Welcome Center staff are knowledgeable regarding memberships, registration procedures, Daxko operations, YMCA programs and organizational policies.

13. Coordinate Welcome Center schedules, staff meetings and ongoing training opportunities to ensure appropriate staffing and continuous professional development.

14. Foster teamwork and collaboration by serving as a resource and coach for Welcome Center staff while partnering effectively with all YMCA departments.

Operations & Administrative Leadership

15. Ensure Welcome Center operations are accurate, organized and efficient, including membership processing, program registration, cash handling and daily reconciliation procedures.

16. Review staff transactions, balances and operational processes for accuracy while identifying opportunities for additional coaching or process improvement; coordinate the collections process for overdue invoices.

17. Assist the Member Services Director with Membership for All processing, operational reporting and departmental initiatives.

18. Maintain accurate facility schedules, rental coordination, office supplies and Welcome Center communications.

19. Utilize the Daybook and other communication systems to ensure timely, accurate communication.

20. Approve payroll and maintain scheduling and staffing records in accordance with YMCA procedures.

Organizational Leadership

21. Build collaborative relationships with all YMCA departments to ensure members experience seamless service regardless of where they enter the organization.

22. Support facility operations by assisting with participant supervision, emergency response and risk management procedures as needed.

23. Model professionalism, accountability and sound judgment while maintaining compliance with YMCA policies, procedures and risk management practices.

24. Communicate opportunities, concerns and recommendations to the Member Services Director to continuously improve member experience, staff performance and operational effectiveness.

QUALIFICATIONS:

· 3+ years in customer service, hospitality, retail management, membership services or related field.

· Demonstrated experience leading and coaching front-line staff.

· Strong relationship-building and communication skills.

· Sales and membership development experience preferred.

· Experience with scheduling, cash handling and operational software.

· Ability to coach employees through change and continuous improvement.

· Highly organized with strong attention to detail.

· Passion for creating exceptional member experiences.

Pay: $17.00 - $19.00 per hour

Benefits:

Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

The full-time schedule for this position includes a full shift on Sundays (8a-3p), as well as, 3 days per week closing the facility (Noon-8p). Do these hours work for you?
This position could be hired as a full-time (40 hours per week with full benefits package) to part-time (30 + hours per week with a more limited benefits package). Which schedule are you most interested in?

Work Location: In person

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Refine Your Search

Bay County jobs

Member Experience Coordinator

Development Director

Reserve Firefighter - Bay County

Camp Counselors

Housekeeper

Job File Coordinator

Office Manager

Jr. Camp Counselor

Laundry Aide

Cook

Medical Technician

Deputy Sheriff

IT Technician/Help Desk

Home Maker Direct Service Worker

Detention Specialist

Account Manager/Customer Service

Equipment Operator

Site Supervisor- Beach Center

School Crossing Guard

Certified Nursing Assistant (CNA)

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