Top 128 Behavioral Health Group Jobs

Director Patient Contact Center
Behavioral Health Group —Dallas, TX
- $130,000 - $190,000 a year
- Hybrid work
- Addiction Medicine
- Travel
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Substance Abuse Counselor
Behavioral Health Group —Glen Allen, VA
- $23 an hour
- No nights
- LMFT
- Addiction Medicine
- Word processing
- Paid holidays
- Health insurance
Substance Abuse Counselor (ADT)
Behavioral Health Group —Hagerstown, MD
- $30 - $31 an hour
- No nights
- Hybrid work
- Addiction Medicine
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Physician Assistant/Nurse Practitioner
Behavioral Health Group —Lansing, MI
- No nights
- CPR Certification
- Addiction Medicine
- Computer literacy
- Paid holidays
- Disability insurance
Licensed Counselor (LPCC, LPC, LSW, LMFT, LCSW)
Behavioral Health Group —Westminster, CO
- $31.25 - $36.00 an hour
- No nights
- LMFT
- Addiction Medicine
- Licensed Clinical Social Worker
- Paid holidays
- Health insurance
Medication Nurse
Behavioral Health Group —Lansing, MI
- No nights
- CPR Certification
- LVN
- RN License
- Paid holidays
- Health insurance
9d
Counselor (CADC) - $2,000 Hiring Incentive
Behavioral Health Group —Reno, NV
- $25 - $30 an hour
- No nights
- Addiction Medicine
- Mid-level
- Master's degree
- Paid holidays
- Health insurance
10d
Counselor
Behavioral Health Group —Bowling Green, KY
- $21 - $24 an hour
- No nights
- LMFT
- Addiction Medicine
- Licensed Clinical Social Worker
- Paid holidays
- Health insurance
LPN
Behavioral Health Group —Columbia, MO
- $26 - $30 an hour
- No nights
- CPR Certification
- Nursing
- BLS Certification
- Paid holidays
- Health insurance
4d
LPN
Behavioral Health Group —Kansas City, MO
- $28 - $30 an hour
- No nights
- CPR Certification
- LVN
- RN License
- Paid holidays
- Health insurance
3d
Licensed Counselor (LPCC, LPC, LSW, LMFT, LCSW) - $2,000 Hiring Incentive
Behavioral Health Group —Centennial, CO
- $31.25 - $36.00 an hour
- No nights
- LMFT
- Addiction Medicine
- Licensed Clinical Social Worker
- Paid holidays
- Health insurance
2d
Counselor
Behavioral Health Group —Columbia, TN
- No nights
- Addiction Medicine
- Mid-level
- Master's degree
- Paid holidays
- Health insurance
8d
Counselor (CADC)
Behavioral Health Group —Las Vegas, NV
- $25 - $28 an hour
- No nights
- Addiction Medicine
- Mid-level
- Master's degree
- Paid holidays
- Health insurance
5d
Substance Abuse Counselor
Behavioral Health Group —Shreveport, LA
- $23 - $26 an hour
- No nights
- Addiction Medicine
- Mid-level
- Master's degree
- Paid holidays
- Health insurance
4d
Program Director
Behavioral Health Group —Huntsville, AL
- No nights
- Word processing
- Computer literacy
- Office
- Paid holidays
- Disability insurance
2d
Project Manager - Transformation
Behavioral Health Group —Dallas, TX
- Remote
- Mid-level
- Analysis skills
- Continuous improvement
LADC - Remote (PART TIME)
Behavioral Health Group —Woodbury, MN
- $30 - $34 an hour
- Part-time
- Remote
- Addiction Medicine
- Entry level
- Under 1 year
Revenue Cycle Analyst - Healthcare
Behavioral Health Group —Dallas, TX
- $70,000 - $83,000 a year
- No nights
- Hybrid work
- HIPAA
- Mid-level
- SQL
- Paid holidays
- Health insurance
Remote Counselor
Behavioral Health Group —Biloxi, MS
- No nights
- Remote
- Addiction Medicine
- Licensed Clinical Social Worker
- LPC
- Paid holidays
- Health insurance
Desktop Support Technician
Behavioral Health Group —Dallas, TX
- $27.00 - $31.50 an hour
- No nights
- Computer Science
- Word processing
- Computer literacy
- Paid holidays
- Health insurance

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Director Patient Contact Center

Behavioral Health Group -
Dallas, TX

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Job Details

$130,000 - $190,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Managing teams in a customer support role
Team leadership
Operations coordination
Large-scale organizational change management
Coaching
Operations transformation
Employee relationship building
Frontline customer support management
Team development
Key Performance Indicators
QA/QC
Leading team collaboration initiatives
Healthcare team management
CRM system proficiency
Operational excellence initiatives
Process improvement planning
Patient services management
Call center management
Team building
Stakeholder management

Full Job Description

At BHG, we are entering an exciting period of transformational growth and operational evolution. We are seeking an experienced and strategic Director of Patient Access Contact Center to lead our patient access operations and help define the future of how patients and families connect with our organization.

Th highly visible leader will be responsible for driving operational excellence, leading organizational change, implementing scalable processes and technologies, and ensuring an exceptional patient and family experience. This role offers the unique opportunity to influence enterprise-wide initiatives while building a high-performing, compassionate team dedicated to helping individuals access the care they need.

The ideal candidate combines strong call center leadership experience with a passion for patient-centered service, data-driven decision making, and continuous improvement.

What You'll Do

Strategic Leadership & Transformation

Develop and execute a strategic vision for the Patient Access Contact Center that supports organizational growth and long-term objectives.
Partner closely with executive leadership to align patient access operations with business priorities and mission-driven goals.
Lead transformation initiatives focused on scalability, operational efficiency, technology optimization, and service excellence.
Identify opportunities to modernize workflows, systems, reporting capabilities, and patient engagement processes.

Operational Excellence

Oversee all day-to-day contact center operations, ensuring exceptional service delivery and operational performance.
Establish and monitor key performance indicators, including:

Answer rate
Abandon rate
Admission conversion rate
Agent productivity
Service level performance
Patient satisfaction metrics
Drive continuous improvement initiatives using data analysis and operational insights.
Ensure consistent execution of policies, procedures, and quality standards.

Team Leadership & Development

Recruit, develop, coach, and lead a high-performing team of patient access professionals.
Foster a culture of accountability, compassion, collaboration, and continuous learning.
Build leadership capabilities across the organization and create clear pathways for employee growth and development.
Promote employee engagement while maintaining high standards of performance and service.

Patient Experience & Stakeholder Partnership

Champion a patient-first approach that delivers compassionate, efficient, and consistent experiences.
Implement strategies to measure and improve patient and family satisfaction.
Collaborate with treatment centers, business leaders, and cross-functional teams to ensure seamless communication and coordination throughout the patient journey.
Serve as a trusted operational partner across the organization.

Technology & Systems Management

Optimize and integrate contact center technologies, phone systems, CRM platforms, and reporting tools.
Leverage platforms such as Salesforce, 8x8, and related technologies to improve efficiency, visibility, and scalability.
Evaluate and implement innovative solutions that enhance the patient access experience and support future growth.

Compliance & Regulatory Responsibilities

Maintain a working understanding of substance use disorders and addiction treatment services.
Ensure compliance with all applicable federal, state, and local regulations.
Support adherence to accreditation standards and organizational policies.
Maintain confidentiality and appropriate handling of sensitive information.

Professional Expectations

Successful candidates will:

Demonstrate a belief that addiction is a treatable brain disease and support a recovery-focused approach.
Exhibit compassion, respect, and professionalism in all interactions.
Build strong relationships across all levels of the organization.
Exercise sound judgment and discretion when managing sensitive matters.
Thrive in a fast-paced, evolving environment while effectively managing multiple priorities.
Remain calm and effective under pressure.

Qualifications

Required

Minimum of 5 years of leadership experience managing contact center operations, preferably within healthcare, behavioral health, patient access, admissions, or related environments.
Proven success leading operational transformation and process improvement initiatives.
Experience managing performance metrics, workforce productivity, quality assurance, and service delivery.
Strong leadership, coaching, and team development skills.
Experience with CRM and contact center technologies, including Salesforce, 8x8, or similar platforms.
Excellent analytical, problem-solving, and decision-making capabilities.
Outstanding verbal and written communication skills.

Preferred

Experience in behavioral healthcare, addiction treatment, healthcare services, or related patient-focused industries.
Experience supporting high-growth or rapidly evolving organizations.
Lean, Six Sigma, or other process improvement methodology experience.

What Sets You Apart

Strategic thinker with a hands-on leadership style.
High integrity and strong business acumen.
Self-starter who thrives in ambiguity and drives results.
Data-driven with a passion for continuous improvement.
Strong collaborator capable of influencing across all levels of the organization.
Deep commitment to delivering an exceptional patient and family experience.

Working Conditions

Primarily office-based environment with extensive computer and telephone use.
Ability to sit and work at a computer for extended periods.
Ability to communicate effectively in person and by phone.
Variable workload with periods of high activity and competing priorities.
Occasional travel may be required.

Why Join BHG?

This is more than a traditional call center leadership role. It is an opportunity to help shape the future of patient access during a transformative period of growth. You will have direct exposure to executive leadership, significant influence on organizational strategy, and the ability to create meaningful impact for patients and families seeking life-changing care.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Pay: $130,000.00 - $190,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Dallas, TX 75244

Apply Now

Refine Your Search

Behavioral Health Group jobs

Director Patient Contact Center

Substance Abuse Counselor

Substance Abuse Counselor (ADT)

Physician Assistant/Nurse Practitioner

Licensed Counselor (LPCC, LPC, LSW, LMFT, LCSW)

Medication Nurse

Counselor (CADC) - $2,000 Hiring Incentive

Counselor

LPN

LPN

Licensed Counselor (LPCC, LPC, LSW, LMFT, LCSW) - $2,000 Hiring Incentive

Counselor

Counselor (CADC)

Substance Abuse Counselor

Program Director

Project Manager - Transformation

LADC - Remote (PART TIME)

Revenue Cycle Analyst - Healthcare

Remote Counselor

Desktop Support Technician

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