Top 10 Bock Associates Jobs

Customer Service Representative (Fabrication)
Otto Bock HealthCare Limited Partn. —Salt Lake City, UT
- Full-time
- Hybrid work
- High school diploma or GED
- Math
- Travel
- Paid parental leave
- Health savings account
Customer Service Representative (Fabrication)
Otto Bock HealthCare Deutschland GmbH —Salt Lake City, UT
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Math
- Paid parental leave
- Health savings account
Clinical Assistant
Otto Bock Patient Care, LLC —Atlanta, GA
- Full-time
- Microsoft Outlook
- OSHA
- Customer service
- Health savings account
- Paid holidays
ASSEMBLER-Sub Assembly
Bock Water Heaters —Madison, WI
- Forklift
- High school diploma or GED
- Driver's License
Quick Apply
13d
Business Project Manager (Limited Duration)
Department of Transportation —Salem, OR
- $6,904 - $10,604 a month
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Criminal background check
- Paid holidays
- Loan forgiveness
4d
Clinical Assistant
Otto Bock HealthCare Deutschland GmbH —Atlanta, GA
- Full-time
- Microsoft Outlook
- OSHA
- Customer service
- Health savings account
- Paid holidays
Assembler I
Bock Water Heaters —Madison, WI
- Forklift
- High school diploma or GED
- Driver's License
Quick Apply
4d
Licensed Insurance Sales Representative
Gary Bock - State Farm Agency —Waterloo, IA
- $36,000 - $100,000 a year
- Urgently hiring
- Office
- In-person
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
VOB & Auth Coordinator
Otto Bock Patient Care, LLC —Rochester Hills, MI
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
9h
VOB & Auth Coordinator
Otto Bock HealthCare Deutschland GmbH —Rochester Hills, MI
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
5h

I want to receive the latest job alert for Bock Associates

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Bock Associates jobs near

Assembler jobs in Madison, WI

Customer Service Representative jobs in Salt Lake City, UT

Clinical Assistant jobs in Atlanta, GA

Insurance Agent jobs in Waterloo, IA

Assembler jobs in State College, PA

Medical Device Assembler jobs in Lowell, MA

Assembler jobs in Edmond, OK

Medical Device Assembler jobs in Atlanta, GA

Assembler jobs in Haverhill, MA

Mechanical Assembler jobs in San Jose, CA

Entry Level Assembler jobs in Salt Lake City, UT

Customer Service Representative jobs in Clarksville, TN

Customer Service Representative jobs in Columbus, OH

Customer Experience Specialist jobs in New York, NY

Immigration Service Officer jobs in Atlanta, GA

Customer Service Representative jobs in Norfolk, VA

Managed Service Provider jobs in Minnesota

Customer Service Representative jobs in Frisco, TX

Clinical Assistant jobs in Macon, GA

Clinical Project Manager jobs in New York, NY

Customer Service Representative (Fabrication)

Otto Bock HealthCare Limited Partn. -
Salt Lake City, UT

Apply Now

Job Details

Full-time

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Customer returns handling
Phone communication
High school diploma or GED
Quality data entry
Customer data entry

Full Job Description

Business Unit: Otto Bock HealthCare Limited Partn.

Location: Salt Lake City, UT, US

Contract Type: regular

Scope of employment: full-time

Contact Person: Lorraine Miller

Contact Information:

Job ID: 8508

Summary Statement

For more than a century, Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 900 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.

We are looking for a Customer Service Representative (Fabrication) to join the Ottobock team in SLC, UT! (Initial training will be fully onsite, followed by a hybrid work schedule)

The Customer Service Fabrication Team plays a key role in creating an exceptional experience for healthcare providers and patients who rely on Ottobock for custom prosthetic and orthotic solutions. This position requires a compassionate, detail-oriented, and solution-driven professional dedicated to ensuring each order is handled accurately, efficiently, and with care.

This position is responsible for processing custom fabrication orders, coordinating with clinical and internal partners to ensure timely deliveries, and managing inquiries or concerns in compliance with FDA and company guidelines. Success in this role depends on the ability to combine product knowledge, technical accuracy, and a genuine commitment to service excellence.

Duties & Responsibilities

Deliver outstanding service by responding to incoming calls and emails with professionalism, empathy, and a positive attitude—regardless of the situation to patients, clinicians, and suppliers regarding custom prosthetic products and services.
Verify, maintain, and update customer and sensitive patient information to ensure accurate and current records.
Accurately enter order details into SAP, C-Fab, and other databases while maintaining compliance and data integrity.
Identify and locate parts or material numbers when not provided, demonstrating product knowledge and resourcefulness.
Anticipate customer needs by confirming required components, accessories, and specifications to ensure the final custom device meets expectations.
Provide clear and accurate information regarding order timelines for patient scheduling, pricing, and basic reimbursement (L-Codes) at the time of ordering.
Gather and document all relevant information related to customer concerns or complaints, determine appropriate escalation (FDA or internal), and route issues for timely resolution.
Verify warranty claims and coordinate repair services as needed.
Record and communicate the status of returns, repairs, replacements, sales orders, and delivery schedules.
Collaborate with internal departments such as Manufacturing, Logistics, Finance, and All Claim to resolve scheduling, production, shipping, or invoicing concerns.
Maintain a solid understanding of Ottobock product lines and fabrication processes.
Meet or exceed departmental goals related to order accuracy, response time, call handling, Net Promoter Score, and productivity.
Actively participate in team meetings, process improvement initiatives, and required training to enhance the overall customer experience.

Qualifications

Minimum two-year associate degree or 2 years’ work experience in a customer-related environment and a high school diploma or equivalent.
1-3 years data entry experience required.
Exceptional communication skills, including professional written, verbal, and phone etiquette.
Experience with enterprise software systems (e.g., SAP) preferred.
Proven ability to manage customer complaints with empathy, tact, and follow-through.
Proficiency in Microsoft Office and online communication tools.
Highly organized, resourceful, and able to manage multiple priorities in a fast-paced environment.
Intermediate mathematical skills with emphasis on percentages, fractions, imperial system, and metric system conversions.
Adaptable to change and committed to continuous learning.
Strong time management skills with the ability to follow established procedures and uphold company values.
Team-oriented mindset with a collaborative approach to problem-solving.
Ability to travel up to 5% and maintain a flexible schedule as business needs require.
Comfortable working onsite and hybrid work schedule.

Benefits

Medical

Vision

Dental

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

401k match up to 3.5%

Paid parental leave

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock’s products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock’s mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988.

Apply now! Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.

Please only apply via our online job portal at jobs.ottobock.com. Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!

Nearest Major Market: Salt Lake City

Apply Now

Refine Your Search

Bock Associates jobs

Customer Service Representative (Fabrication)

Customer Service Representative (Fabrication)

Clinical Assistant

ASSEMBLER-Sub Assembly

Business Project Manager (Limited Duration)

Clinical Assistant

Assembler I

Licensed Insurance Sales Representative

VOB & Auth Coordinator

VOB & Auth Coordinator

I want to receive the latest job alert for Bock Associates

Explore jobs in more locations

Summary Statement

Duties & Responsibilities

Qualifications

Benefits

Diversity at Ottobock

Your future at Ottobock

Job Seeker Tools

Employer Tools

Browse

Stay Connected