Top 2512 Booz Allen Hamilton Jobs

Contact Center Specialist
Booz Allen Hamilton —Bethesda, MD
- $77,600 - $176,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Flexible spending account
6d
Special Security Representative
Booz Allen Hamilton —Camp Lejeune, NC
- $69,400 - $158,000 a year
- Full-time
- Office
- High school diploma or GED
- Analysis skills
- Health insurance
- Flexible spending account
Data Scientist
Booz Allen Hamilton —Fort Meade, MD
- $77,600 - $176,000 a year
- Full-time
- Office
- Windows
- High school diploma or GED
- Disability insurance
- Health insurance
12d
Security Administrator
Booz Allen Hamilton —Warren, MI
- $55,200 - $126,000 a year
- Full-time
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
12d
Communications Specialist
Booz Allen Hamilton —Chantilly, VA
- $77,600 - $176,000 a year
- Full-time
- Microsoft Outlook
- Marketing
- Office
- Disability insurance
- Health insurance
12d
Information Security Risk Specialist
BOOZ, ALLEN & HAMILTON, INC. —Hālawa, HI
- $99,000 - $225,000 a year
- Full-time
- Azure
- 5 years
- Office
- Health insurance
- Flexible spending account
12d
Intelligence Training Support Specialist, Mid
Booz Allen Hamilton —Chantilly, VA
- $62,000 - $141,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Flexible spending account
Bio-Deterrence SME
Booz Allen Hamilton —Honolulu, HI
- $112,800 - $257,000 a year
- Full-time
- 6 years
- Office
- Master's degree
- Health insurance
- Flexible spending account
Environmental System Support Specialist
Booz Allen Hamilton —San Antonio, TX
- $86,800 - $198,000 a year
- Full-time
- 5 years
- Office
- In-person
- Health insurance
- Flexible spending account
Information Operations Analyst
Booz Allen Hamilton —El Segundo, CA
- $86,800 - $198,000 a year
- Full-time
- 5 years
- Office
- Master's degree
- Health insurance
- Flexible spending account
Space Mission Integrator
Booz Allen Hamilton —Peterson AFB, CO
- $86,800 - $198,000 a year
- Full-time
- Office
- 3 years
- Analysis skills
- Health insurance
- Flexible spending account
Application Administrator
Booz Allen Hamilton —Washington, DC
- $69,400 - $158,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
12d
Intergovernmental Affairs Specialist
Booz Allen Hamilton —Washington, DC
- $55,200 - $126,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- Bachelor's degree
- Health insurance
- Flexible spending account
FISINT Analyst
Booz Allen Hamilton —Buckley AFB, CO
- $61,900 - $141,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Flexible spending account
Digital Transformation Specialist
Booz Allen Hamilton —Arlington, VA
- $86,800 - $198,000 a year
- Full-time
- 5 years
- Office
- Master's degree
- Disability insurance
- Health insurance
12d
Test Engineer
Booz Allen Hamilton —Annapolis Junction, MD
- $86,900 - $198,000 a year
- Full-time
- Laboratory experience
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
12d
CUOPS Planner
Booz Allen Hamilton —El Segundo, CA
- $86,800 - $198,000 a year
- Full-time
- 5 years
- Office
- Master's degree
- Health insurance
- Flexible spending account
Public Affairs Specialist
Booz Allen Hamilton —Chantilly, VA
- $77,600 - $176,000 a year
- Full-time
- Microsoft Outlook
- Marketing
- Mid-level
- Disability insurance
- Health insurance
12d
Employee Relations Investigator Lead
Booz Allen Hamilton —McLean, VA
- $86,800 - $198,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Health insurance
- Flexible spending account
5d
Strategic Communications Strategist
Booz Allen Hamilton —Washington, DC
- $77,600 - $176,000 a year
- Full-time
- Mid-level
- Office
- Master's degree
- Health insurance
- Flexible spending account
13d

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Contact Center Specialist

Booz Allen Hamilton -
Bethesda, MD

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Job Details

Full-time
$77,600 - $176,000 a year
6 days ago

Benefits

Health insurance
Flexible spending account
Tuition reimbursement
Retirement plan

Qualifications

Optimizing workflow processes
AI chatbots
Texting/chatbox tools
Triage
Customer satisfaction tracking
Process design
Gap analysis
Microsoft Dynamics 365
Incident Escalation
High school diploma or GED
Key Performance Indicators
Quality performance measurement
Policy & process development
Machine intelligence
Continuous improvement
Quality improvement
Meeting facilitation
AI-driven automation
Escalation handling
Microsoft Dynamics

Full Job Description

Contact Center Specialist

The Opportunity:

Contact centers depend on tightly coordinated operational processes and technology stacks such as omnichannel routing engines, CRM platforms, workforce management models, AI‑assist tools, and knowledge systems, all of which must be configured and monitored to deliver consistent service.

As a contact center specialist on our team, you’ll get under the hood of contact center operations, workforce levers, routing rules, and CRM‑driven case handling. You’ll work directly with Dynamics 365 Customer Service and Contact Center configurations, including omnichannel workstreams, queues, routing logic, agent workspace design, escalation flows, and data captured in Dataverse, to evaluate how users move through the system and where breakdowns occur. You’ll review routing outcomes, case handling steps, triage accuracy, assist tools, and knowledge article adoption. You’ll evaluate how AI‑assisted experiences such as chatbots, agent assist prompts, suggested knowledge, and guided responses influence both customer satisfaction and agent efficiency. You will identify issues such as ineffective escalation paths, poor knowledge relevance, inconsistent categorization, or friction within agent workflows.

Your work will directly inform and drive improvements while optimizing routing tables, refining omnichannel prioritization, tuning AI and bot‑to‑agent handoffs, validating CRM workflow integrity, strengthening escalation paths, improving knowledge governance, and recommending workforce adjustments that support service‑level compliance.

Join us. The world can't wait.

You Have:

Experience in contact center operations, including intake, triage, routing, and escalation workflows
Experience with Dynamics 365 Customer Service or contact center environments, including queues, routing, case handling, and agent workspace configuration
Knowledge of contact center performance metrics, service levels, queue management, and quality framework
Knowledge of AI chatbot operations and co-pilot studio, such as conversational topic design, escalation logic, and integration with CRM or knowledge systems
Ability to analyze and improve omnichannel performance, including queue behavior, service‑level impacts, and cross‑channel escalation paths
Ability to analyze operational processes, identify gaps, and recommend improvements
Ability to facilitate discussions with operational, technical, and leadership stakeholders
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
HS diploma or GED

Nice If You Have:

Experience configuring Dynamics 365 Omnichannel, including routing rules, session templates, conversation forms, and case automation
Experience working in a federal or regulated contact center environment
Experience with CRM or contact center platforms such as routing engines, case management, and knowledge tools
Knowledge of AI‑powered contact center tools such as Copilot Studio, intent classification models, agent assist prompts, and knowledge‑grounded responses
Ability to assess workforce management assumptions, staffing models, and operational readiness
Ability to analyze and interpret customer experience trends and operational performance data
Bachelor’s degree
Contact center operations, quality, or process improvement Certification

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Apply Now

Refine Your Search

Booz Allen Hamilton jobs

Contact Center Specialist

Special Security Representative

Data Scientist

Security Administrator

Communications Specialist

Information Security Risk Specialist

Intelligence Training Support Specialist, Mid

Bio-Deterrence SME

Environmental System Support Specialist

Information Operations Analyst

Space Mission Integrator

Application Administrator

Intergovernmental Affairs Specialist

FISINT Analyst

Digital Transformation Specialist

Test Engineer

CUOPS Planner

Public Affairs Specialist

Employee Relations Investigator Lead

Strategic Communications Strategist

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