Additional Location(s): US-MA-Marlborough; US-MA-Quincy; US-MA-Worcester
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently.
This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery.
This role supports Boston Scientific’s Cardiovascular Division, including products such as IVUS, AVVIGO, AngioJet, ICEfx, FARAPULSE, Rhythmia, and SmartFreeze systems.
Collaboration with cross-functional teams may include support for sales, complaint resolution, event coverage, and field documentation, depending on business needs.
The selected candidate will reside near Boston, MA and provide coverage to the Northeast Region of the U.S. as needed. This position offers a high level of independence, with support and collaboration from senior team members as required.
Interested in hearing directly from a Field Service Technician at Boston Scientific? Check out our video featuring Bob to learn more about the role: https://videomy.co/sh2Iydw
Sponsorship:
Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.
Your responsibilities will include:
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Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
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Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
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Deliver technical support for field escalations, customer concerns, and warranty inquiries
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Manage routine and emergency service requests within your assigned territory
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Accurately document service events, complaint information, and system updates using internal tools
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Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
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Participate in projects, event support, or cross-functional tasks as required by the business unit
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Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities
Required qualifications:
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1 year of experience with an Associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR an equivalent combination of education, training, and relevant work experience demonstrating the knowledge, skills, and abilities required for the role.
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Examples of equivalent combinations may include (but are not limited to):
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High School Diploma/GED with a minimum of 3 years of relevant field service, technical, or biomedical equipment experience
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Completion of a biomedical equipment technician (BMET) certification, formal technical training program, or military technical training with a minimum of 1 year of hands-on experience
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Bachelor’s degree in a related field with relevant technical experience (e.g., field service, maintenance, repair, or support of complex equipment)
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Minimum of 1 year in a role requiring travel to customer or field/remote sites
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Strong understanding of electronic systems, including analog and digital circuitry
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Proficiency in troubleshooting and servicing complex technical or medical equipment
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Excellent verbal and written communication skills with a customer-first mindset
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Ability to travel approximately 75% of the time to service customers, sometimes on short notice
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Ability to work independently and handle multiple priorities with minimal supervision
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Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements
Preferred qualifications:
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Prior technical field service, biomedical, or military technical MOS experience
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Experience in hospital or ambulatory surgery environments
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Business unit-specific experience:
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Cardiovascular Devices: Background in EP, Cath Lab, or imaging technologies
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Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
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Strong proficiency with business systems and Microsoft Office Suite
Requisition ID: 631242
Minimum Salary: $ 56784
Maximum Salary: $ 96512
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.
