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Valuation Manager, Luxury Handbags (Appraiser/Authenticator) - Chestnut Hill/Boston - New Store Opening

The RealReal -
Chestnut Hill, MA

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Job Details

Full-time
$82,000 - $100,000 a year

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer service
Writing skills
Bodywork repair assessment

Full Job Description

About The Role

As a Valuation Manager at The RealReal, you will own day-to-day appraisals of handbags, servicing clients who visit our retail store through both scheduled appointments and walk-ins. You will authenticate and price luxury handbags across our dynamic acceptance standards, leveraging deep brand, materials, and market knowledge.

As a subject-matter expert, you will educate and build trust with consignors, customers, and peers, translating market insight into a white-glove client experience. You will also support occasional supply events through on-site valuations and participate in remote pricing initiatives to support cross-functional teams across the organization.

We’re seeking a process-driven individual with exceptional attention to detail who is eager to continue honing their expertise in luxury handbags while delivering best-in-class service.

On-site role based in our Chestnut Hill, MA store - coming soon!

What You Get To Do Every Day

Facilitate all valuation appointments, working directly with clients to deliver a relaxed, consultative experience that educates them on the value of their handbags within our marketplace
Conduct real-time authentication and valuation of luxury handbags using a wide range of brand- and category-specific tools and resources
Provide pre-consignment pricing support to consignors and internal sales partners
Maintain a strong understanding of pricing trends and sell-through velocity for handbags by partnering closely with the Pricing and Authentication teams
Own the sell-through performance and velocity of items you personally price
Own appointment-to-consignment conversion metrics, driving both client satisfaction and business results
Partner with the Store Manager to understand customer needs and stay aligned with in-store operations and priorities
Support additional store and team needs as required to ensure a seamless retail experience

What You Bring To The Role

Minimum Requirements:

Strong knowledge of luxury handbags in the primary and/or secondary market, including brand standards, authentication, materials, craftsmanship, and condition assessment
2–5 years of experience in the luxury space within a customer-facing role
Flexibility to work select weekend days
Sales experience strongly encouraged
Proactive, self-directed approach with the ability to anticipate business needs and meet internal and external deadlines
Strong problem-solving skills, including the ability to identify potential obstacles in advance and ensure smooth execution of valuation office processes
Exceptional attention to detail with the ability to manage multiple complex, time-sensitive situations while remaining calm and composed
Passion for delivering a high-touch, luxury client experience every day
Polished, professional presence with strong presentation skills
Clear and effective communicator, both verbally and in writing

Compensation, Benefits, + Perks

Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Find out more about our Benefits here.

The expected salary range for this role is $82,000.00-$100,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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