Top 16 Brainlab Jobs | SimplyHired

Technical Support Specialist
Brainlab, Inc. —Westchester, IL
- $55,000 - $75,000 a year
- Full-time
- Spanish
- Bachelor of Science
- English
- Disability insurance
- Health insurance
Quick Apply
Application Trainer
Brainlab, Inc. —Dallas, TX
- $90,000 - $100,000 a year
- Full-time
- Classroom
- Hospital
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Biomedical Engineer (Clinical Associate)
Brainlab, Inc. —Anaheim, CA
- $70,000 - $80,000 a year
- Full-time
- Anatomy knowledge
- Mid-level
- Surgery
- Disability insurance
- Health insurance
Quick Apply
Biomedical Engineer (Support Specialist)
Brainlab, Inc. —Atlanta, GA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Biomedical Engineer (Clinical Specialist)
Brainlab, Inc. —San Diego, CA
- $70,000 - $85,000 a year
- Full-time
- Nursing
- Anatomy knowledge
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
Sales Representative (Area Account Manager)
Brainlab, Inc. —Chicago, IL
- $180,000 - $200,000 a year
- Full-time
- Anatomy knowledge
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Biomedical Engineer (Application Consultant)
Brainlab, Inc. —Boston, MA
- $70,000 - $85,000 a year
- Full-time
- Nursing
- Anatomy knowledge
- Up to 50% travel
- Disability insurance
- Health insurance
Quick Apply
7d
Biomedical Engineer (Application Consultant Digital OR)
Brainlab, Inc. —New York, NY
- $75,000 - $85,000 a year
- Full-time
- Nursing
- Anatomy knowledge
- Up to 50% travel
- Disability insurance
- Health insurance
Quick Apply
4d
Application Consultant Radiation Therapy
Brainlab, Inc. —Chicago, IL
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Travel reimbursement
- Mileage reimbursement
Quick Apply
14d
Digital OR Integration Specialist
Brainlab, Inc. —Indiana
- $70,000 - $80,000 a year
- Weekends as needed
- Bachelor of Science
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

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Technical Support Specialist

Brainlab, Inc. -
Westchester, IL

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Job Details

Full-time
$55,000 - $75,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k) matching

Qualifications

Spanish
Email customer support
Technical support via phone
Neuroscience
Phone communication
Bachelor of Science
Client inquiry handling
Bachelor's degree in biomedical engineering
Biomedical Engineering
English
Mid-level
Bachelor's degree in biology
Salesforce Cloud
Computer hardware
Task prioritization
Issue tracking
Computer Engineering
Portuguese
CRM system proficiency
Technical support via email
Associate's degree
Standard operating procedures (SOPs)
Healthcare software applications
Communication skills
Bachelor's degree in neuroscience
Client interaction via phone calls

Full Job Description

Company Description

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.

Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.

Together we’re dedicated to making an impact.

Sound like you?

Join and grow with us.

Job Description

Provide remote support (phone and screen sharing sessions) for Oncology and Surgery Business products – including clinical workflows that involve both Software and Hardware
Delivery of professional service on the customer hotline according to the SOP Hotline
Able to apply job skills successfully under stressful conditions while supporting multiple customers using products in a clinical environment
Optimize service quality and maximize customer satisfaction
Document in Salesforce all remote support actions (phone call, email, Brainlab Connected Care session) with relevant customer communication and deliverables.
Independently perform routine troubleshooting by providing remote guidance and assistance to clinical users during treatment
Keep customers up-to-date regarding their cases and complaints
Field customer questions/requests and conduct investigations to resolve issues consistent with established policies and procedures
Maintain control of large-scale issues with proper reporting and updates
Read, analyze, interpret and digest product information for new Brainlab product releases
Meet personal/team qualitative and quantitative targets
Salary range 55-75k

Qualifications

B.S. in Biomedical Engineering, Computer Engineering or equivalent life sciences (i.e. Biology, Neuroscience) or STEM field. Two year Associate’s degree with relevant clinical / technical support experience may also be considered
High comfort level with software and technology in general
Previous experience in any type of customer service role is preferred
The ideal candidate accepts ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Excellent written and verbal communication skills in English. Additional fluency in Spanish and/or Portuguese will be a plus
Strong phone and verbal communication skills along with active listening
Detail oriented individual with strong problem solving skills
Must be a self-starter, working without close supervision and be able to complete tasks on time according to established policies and procedures
Strong sense of professionalism, with the confidence and adaptability to different personality types, including senior management
Ability to multi-task, set priorities and manage time effectively
Works well in a team environment and individually
Ability to travel 20% for training during the first six months. Travel for 10% thereafter

Additional Information

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Visit us at: www.brainlab.com

Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Quick Apply

Refine Your Search

Brainlab jobs

Technical Support Specialist

Application Trainer

Biomedical Engineer (Clinical Associate)

Biomedical Engineer (Support Specialist)

Biomedical Engineer (Clinical Specialist)

Sales Representative (Area Account Manager)

Biomedical Engineer (Application Consultant)

Biomedical Engineer (Application Consultant Digital OR)

Application Consultant Radiation Therapy

Digital OR Integration Specialist

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