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Staff Customer Support Advocate (North America - Remote)
Hospitable —Oregon
- $439,504 - $487,752 a year
- Full-time
- Remote
- 7 years
- Mid-level
- Mentoring
- Parental leave
Quick Apply
Leasing & Property Management Assistant (Remote) — Hourly + Commission
AMP Live Group LLC —Remote
- $5 - $7 an hour
- Part-time
- Remote
- English
- Communication skills
- Entry level
Quick Apply
1d
Trade Show Estimator
Exhibitus —Remote
- Remote
- Mid-level
- Office
- 2 years
Quick Apply
Clinical Nurse Manager - Maternal Newborn - Children's Hospital
University of Missouri Health Care —Columbia, MO
- $108,971 - $177,590 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
- Paid holidays
- Health insurance
Project Manager - Heavy Civil
Gallo Construction Corp —Albany, NY
- $110,000 - $140,000 a year
- 8 hour shift
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Permitting & Entitlement Manager
Legacy Homes —Hickory, NC
- $60,000 - $80,000 a year
- Full-time
- Google Workspace
- Management
- Residential
- Paid time off
Quick Apply
Events Manager
Bledsoe Wine Estates —Walla Walla, WA
- $25 - $28 an hour
- Weekends as needed
- Mid-level
- Travel
- Contracts
- Health insurance
- Dental insurance
Quick Apply
11d
Plant Engineer
ZNDUS, Inc —Statesville, NC
- From $80,000 a year
- Overtime
- Customer service
- Writing skills
- Maintenance
- Paid holidays
- Disability insurance
Quick Apply
Multi-Family Residential Property Manager
Strategic Realty Management —Poteau, OK
- From $37,500 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Personal Care Program Director
Hale Mahaolu Ekolu —Kahului, HI
- $75,000 - $90,000 a year
- Weekends as needed
- Management
- Mid-level
- Office
Quick Apply
Electronic Security Project Manager
Netcom Technologies —Clarksburg, MD
- $90,000 - $140,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- PMP
- Health insurance
- Dental insurance
Quick Apply
Fleet Manager
PRO ENERGY SERVICES GROUP LLC —Ramona, CA
- $118,700 - $138,600 a year
- Full-time
- Background check
- 7 years
- Microsoft Outlook
- Health insurance
- Dental insurance
Property Manager for Rental Properties
Dale Creek Rentals —Vincennes, IN
- $16 - $20 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Administrative experience
- 401(k)
Quick Apply
6d
Building Housing, and Zoning Plan Reviewer I-IV
Worcester County Government —Snow Hill, MD
- $25.97 an hour
- Weekends as needed
- Background check
- Civil engineering
- Construction site
- Paid holidays
- Disability insurance
Deputy Director of Housing and Community Development
SOUTHERN MARYLAND TRI-COUNTY COMMUNITY ACTION COMMITTEE INC —Hughesville, MD
- $95,069 - $123,594 a year
- Full-time
- Microsoft Outlook
- 5 years
- Office
Quick Apply
Bookkeeper
TriTex LLC —San Angelo, TX
- $24.00 - $33.65 an hour
- Full-time
- Mid-level
- Office
- Finance
- Fuel card
- Paid time off
Quick Apply
12d
Mechanical Estimator - Heavy Industrial Construction
Crowder Industrial Construction LLC —Spartanburg, SC
- $80,000 - $100,000 a year
- Full-time
- AutoCAD
- Microsoft Outlook
- Construction site
- Health savings account
- Relocation assistance
Quick Apply
12d
Commercial Broker and Property Manager
The Rants Group —Olympia, WA
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Sales
- Research
- Health insurance
- Dental insurance
Quick Apply
Senior Accounting Specialist
GN Associates Realty, Inc. —State College, PA
- $40 - $45 an hour
- Overtime
- Background check
- Microsoft Excel
- Office
- Health insurance
- Dental insurance
Quick Apply
Community Manager
Envolve Client Services Group LLC —Cheyenne, WY
- $46,840 - $47,840 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply

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Staff Customer Support Advocate (North America - Remote)

Hospitable
Oregon

Quick Apply

Job Details

Full-time
$439,504 - $487,752 a year

Benefits

RSU
Parental leave

Qualifications

Optimizing workflow processes
User training (technical support)
Job shadowing (employee development activity)
Managing clients in a customer support role
Mentoring
Experience with SaaS (as product category for technical sales engineers)
Customer support
SaaS

Full Job Description

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk

Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll

Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.

What you will be working on?

As the Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations.

Around 60-70% of your time will be spent in the queue, supporting our customers via email, live chat, and hopping on troubleshooting calls as needed.

The remaining 30-40% of your time will be spent on leading projects that impact the overall customer experience, like improving customer-facing documentation, training our AI solution, or creating training materials for our team.

You will:

Provide expert frontline customer support, handling complex cases and serving as an example of customer service excellence.
Investigate and troubleshoot challenging user issues with advanced technical knowledge.
Answer questions throughout the entire user journey via live chat, email, and Zoom calls.
Lead strategic projects that drive significant organizational impact.
Work alongside one of our awesome Customer Support Advocates, Dee, whose favorite fruit is Pomegranate.
Serve as a Product Expert, providing insights and advice to Product Managers and other stakeholders.
Create comprehensive educational content (videos, documentation, quizzes) for customers and internally.

What does the schedule look like?

For this position, we are aiming to service customers across North American time zones (PST/CST/MST/EST | GMT -8 to -5). The role will be reporting on one weekend day, either Tuesday-Saturday or Sunday-Thursday.

Requirements

For this position, we are looking to recruit someone in a North American time zone (for example based anywhere in the USA).

If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you.

Significant (7+ years) experience in customer-facing roles, especially in SaaS.
Excellence (and a genuine fun!) in frontline customer support with consistent high performance.
Advanced troubleshooting abilities for complex technical issues.
Experience balancing daily support responsibilities with strategic initiatives.
Proven ability to take ownership of strategic initiatives that improve the team and customer experience, such as optimizing workflows, enhancing support processes, or improving documentation.
Experience mentoring team members and driving knowledge sharing, for example by running product trainings, shadowing sessions, peer reviews, or onboarding sessions.

Benefits

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output.
The total budget for this role is within US$96,220.80 - $120,614.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $98,641.60 to $122,412.02 depending on the cost of living in your location.
We also offer options into the company equity through our $HOST token (RSU's), with a grant value of up to $24,122.80, to share in the long-term upside value of the company.
Separately, this role is eligible for up to an additional USD $343,016.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact.
35 days off per year, encouraged (including self-serve public holidays) and parental leave.
Complimentary mental health and emotional support with therapists on call through Slack by Spill.
Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

Quick Apply

Refine Your Search

budget rental jobs

Staff Customer Support Advocate (North America - Remote)

Leasing & Property Management Assistant (Remote) — Hourly + Commission

Trade Show Estimator

Clinical Nurse Manager - Maternal Newborn - Children's Hospital

Project Manager - Heavy Civil

Permitting & Entitlement Manager

Events Manager

Plant Engineer

Multi-Family Residential Property Manager

Personal Care Program Director

Electronic Security Project Manager

Fleet Manager

Property Manager for Rental Properties

Building Housing, and Zoning Plan Reviewer I-IV

Deputy Director of Housing and Community Development

Bookkeeper

Mechanical Estimator - Heavy Industrial Construction

Commercial Broker and Property Manager

Senior Accounting Specialist

Community Manager

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