Receptionist / Shop Coordinator
Modern Image Barber & Stylist – Mesquite, TX
Overview
Modern Image Barber & Stylist is looking for a highly organized, energetic, and customer-focused Receptionist / Shop Coordinator to join our growing team.
This is not a traditional receptionist position. We are looking for someone who can help drive the growth of the shop by increasing customer retention, generating reviews, improving rebooking rates, maintaining our loyalty program, supporting daily operations, and helping hold our team accountable to performance standards.
The ideal candidate is proactive, detail-oriented, comfortable communicating with customers, and passionate about creating an exceptional customer experience.
ResponsibilitiesCustomer Experience & Checkout
- Greet every customer with professionalism and enthusiasm.
- Ensure every customer is properly checked out.
- Process payments accurately.
- Assist with appointment scheduling and walk-in customers.
- Answer incoming calls, texts, emails, and social media inquiries.
- Create a welcoming environment for all guests.
Rebooking & Customer Retention
- Ask every customer to schedule their next appointment before leaving.
- Follow up with customers who leave without rebooking.
- Contact no-show and canceled appointments.
- Reach out to inactive customers and encourage them to return.
- Execute promotions and special offers designed to increase customer retention.
Reviews & Reputation Management
- Request Google reviews from satisfied customers.
- Send review request follow-ups.
- Track review performance for the shop and individual barbers.
- Help increase the shop's online reputation and visibility.
Customer Follow-Ups
- Follow up with customers after appointments to ensure satisfaction.
- Maintain communication with past customers.
- Reactivate inactive clients through calls, texts, and promotional campaigns.
- Help build long-term customer relationships that increase retention and loyalty.
Loyalty Program Management
- Maintain and monitor the customer loyalty program.
- Ensure rewards and points are accurate.
- Notify customers of available rewards and promotions.
- Encourage repeat visits through loyalty incentives and follow-up communication.
Administrative & Office Support
- Maintain customer records and databases.
- Assist ownership and management with administrative tasks.
- Help track shop performance metrics.
- Assist with inventory monitoring and supply ordering.
- Support marketing campaigns and special events.
Staff Accountability & KPI Tracking
- Track barber performance metrics weekly and monthly.
- Maintain KPI scorecards including:
- Revenue
- Client count
- Average ticket
- Rebooking percentage
- Reviews generated
- Customer retention
- Retail sales
- Monitor attendance and punctuality.
- Assist management with enforcing shop policies and standards.
Leaderboard & Incentive Program
- Maintain weekly and monthly team leaderboards.
- Track performance incentives and rankings.
- Communicate results to the team.
- Recognize top performers and help create a positive, competitive culture focused on growth.
Team Meetings & Events
- Schedule monthly team meetings.
- Coordinate team-building events and staff appreciation activities.
- Maintain team calendars and event reminders.
Content Creation & Social Media
Once primary responsibilities are completed:
- Record haircut transformations and before-and-after content.
- Capture customer testimonials and shop culture content.
- Edit short-form videos and photos.
- Assist with posting content on social media platforms.
- Help promote the Modern Image brand online.
Qualifications
- Previous receptionist, customer service, administrative, or office experience preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Comfortable making calls and customer follow-ups.
- Proficient with Google Workspace and Microsoft Office.
- Experience with social media platforms is a plus.
- Ability to work independently and take initiative.
- Positive attitude and professional appearance.
What Success Looks Like
Success in this role will be measured by:
- Customer rebooking percentage
- Customer retention rate
- Google reviews generated
- Follow-up completion rate
- Loyalty program participation
- Leaderboard accuracy
- Staff accountability tracking
- Social media content production
- Overall contribution to shop growth
Why Join Modern Image?
At Modern Image Barber & Stylist, we are committed to delivering an exceptional experience for both our clients and team members. This role provides an opportunity to be directly involved in the growth of the business while developing leadership, customer service, marketing, and business management skills in a fast-paced and positive environment.
Pay: $13.00 - $18.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
Work Location: Hybrid remote in Mesquite, TX 75150
