Role Overview
The Customer Service professional works closely with the E-commerce team to support and enhance the success and growth of all E-commerce touchpoints, including DSMNY E-Shop and CDG E-Shop. This role involves taking full ownership of customer service, ensuring a consistent and positive experience for all customers, while also assisting with various E-commerce operational tasks. Availability on Saturdays and Sundays year-round is essential, as part-time hours are required for this position.
Key Responsibilities
- Provide excellent customer service for all E-commerce platforms (Zendesk Email, Phone, IG DMs and Comments)
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Function as a touchpoint between E-SHOP customers and internal departments (warehouse fulfillment team, merchandising), as well as delivery partners (FedEx, DHL) in providing solutions to client inquiries
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Report daily sales summaries with the E-commerce and leadership teams
- Partner with the store Concierge team to ensure seamless E-commerce operations in fulfillment lead time
Key Skills:
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A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally
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Must be energetic and self-motivated
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Decisive, structured, and organized, with a keen eye for detail
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Performs as a team-player
Key Requirements:
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1-2 years of exceptional customer service/retail/hospitality
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Logistics knowledge in DTC e-commerce
- Strong communication and coordination skills with inter-departmental partners (E-commerce, Warehouse Fulfilment, Merchandising, Concierge)
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Strong ability to work independently
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Working knowledge of Excel
