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What does an IT Client Manager do?
Provide consulting for client base to ensure their technical and service needs are met
Be able to provide L3 technical support when necessary – the buck stops with you
Work with and utilize L1/L2 help desk staff to ensure customer satisfaction
Ultimately responsible for integrity of all client documentation
Liaison with 3rd party vendors in order to support the customer
Lead Quarterly Business Review meetings with your client base
Uncover new opportunities within customer base, such as projects, hardware/software, etc.
Above all, work with team members to ensure a positive customer experience
Are you a fit for this role? We are seeking someone with the following experience:
8+ years in a technical support role
Extensive experience with setup and administration of Windows Servers, Active Directory, firewalls/routers, and core network protocols
Intimate understanding of small/medium network designs
Extensive experience with backup solutions and concepts
Attention to detail and dedication to maintaining organization when things are hectic
Excellent listening, written, and verbal communication skills
Highly desired: MCSE or MCITP Certification
Highly desired: Ability to communicate in a sales role
Highly desired: Experience in an IT Services company (aka Managed Service Provider)
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