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Help Desk Technician

CALIBRE Systems, Inc. -
Honolulu, HI

Apply Now

Job Details

Full-time
$40,000 - $50,000 a year

Qualifications

Non-technical user support
Microsoft Outlook
IT user and group management
Phone communication
Writing skills
Direct client contact
Windows
High school diploma or GED
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
Resolving technical support tickets
IT department experience
Client interaction via phone calls

Full Job Description

Help Desk Technician

Job Location

Honolulu, Hawaii

Tracking Code

5351

Position Type

Full-Time/Regular

CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a Help Desk Specialist to support our client out of Honolulu HI. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.

This is an on site position that REQUIRES an active SECRET clearance. The, and a current Comptia certification. Budget for this position in $40,000-50,000 per year based off the SCA wage for each area.

Required Skills

Proficient with troubleshooting all Windows Operating systems.
Ability to troubleshoot and resolve email issues, specifically MS Outlook.
Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.
High School Diploma or equivalent
Must perform well as part of a team under direct supervision.
Excellent written and verbal communications

Required Experience

Must have one of the following: Network+, A+ or Security+ Certification
Must have an active DoD Secret clearance or higher.
Previous computer technical support.
Understanding of Active Directory to unlock and reset passwords.
Proficient knowledge and understanding of Service Desk software and hardware technologies.

CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at www.calibresys.com. Come join our dynamic team. #CALIBRECareers

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