Position: Account Manager, Membership Services – Full Time/Exempt
Department: Ticket Sales & Services
Reports to: Director, Membership Services
Location: Arizona Cardinals (Tempe, AZ) NOTE: Starting 2028, this role will be based at the new Arizona Cardinals Training Facility in north Phoenix, AZ (https://www.azcardinals.com/news/new-arizona-cardinals-practice-facility-on-target-for-opening-in-2028).
Format: In-person
Note: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of a student or employment Visas (including, but not limited to F-1, M-1, J-1, H-1B, OPT and/or CPT programs, etc.).
Cardinals Organizational Summary:
The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home.
As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.
If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what’s happening here (https://www.azcardinals.com/community/).
Job Summary:
The Arizona Cardinals are looking for a dedicated and customer-focused Account Manager to join our team. Located in in the picturesque state of Arizona, this role offers a unique opportunity to work at one of the most exciting organizations in the NFL. The Arizona Cardinals joined the NFL as a charter member in 1920, which makes us the oldest continuously run professional football franchise in the US.
The Account Manager, Membership Service will be at the forefront of delivering exceptional fan experiences, providing top-tier customer service, and developing meaningful connections with our Season Ticket Members. As a significant contributing factor to the overall success of the Arizona Cardinals, your commitment to fan satisfaction will be instrumental in growing our fanbase and fostering lifelong fans.
Primary Job Duties:
The Account Manager, Membership Service will have the daily responsibilities including, without limitation, to the following:
- Manage and cultivate relationships across an assigned portfolio of Season Ticket Members, serving as the primary point of contact for account needs while delivering an exceptional member experience.
- Drive annual retention and renewal efforts through proactive engagement, strategic account planning, and value-driven conversations at games, events, out-of-office meetings, and stadium tours, with a primary focus on member satisfaction and long-term loyalty.
- Conduct regular business reviews, in-person meetings, and stadium tours with members to understand organizational and personal goals, strengthen relationships, and uncover opportunities for account growth.
- Utilize member segmentation, engagement data, tenure, and account trends to prioritize outreach efforts, identify at-risk accounts, address concerns and executive retention strategies that maximize retention outcomes.
- Identify, develop, and close new revenue opportunities within existing accounts, including seat upgrades, additional memberships, premium seating products, group outings, and hospitality experiences.
- Generate new business opportunities through prospecting, referrals, networking, inbound inquiries, and targeted outreach efforts, while maintaining a primary focus on retention and account growth.
- Utilize a consultative approach to recommend products and solutions that align with member needs and organizational objectives while maximizing account value.
- Implement scalable communication and engagement plans that effectively support a high-volume member portfolio while maintaining a personalized experience for key accounts.
- Meet or exceed established goals related to retention, account growth, revenue generation, and new business development.
- Utilize CRM systems to document member interactions, sales activities, pipeline progression, and account growth strategies.
- Represent the organization at games, events, networking functions, and community engagements to strengthen relationships and generate new business opportunities.
- Perform Game / Event requirements as needed.
- Other duties as assigned.
Qualifications/Requirements
- Education: Bachelor’s degree from an accredited college or university, or equivalent experience
- Experience: Proven track record of 1-2 years of service and sales experience, or equivalent
- Experience in the Sports & Entertainment industry preferred.
- A positive commitment to providing exceptional customer service
- Candidate must have a strong work ethic and desire to build a career in professional sports
- Ability to stay organized and finish tasks in a timely manner
- Strong communication skills, both verbal and written, and exceptional interpersonal skills
- Excellent organizational skills and attention to detail
- Proficient in Microsoft Word, Excel, and Outlook
- Flexibility to work evenings, weekends, and holidays; hours may vary depending on business needs.
- Must complete all pre-employment forms and successfully pass a background check.
Cardinals Benefits/Perks Summary:
The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle.
Benefits and Perks include, but are not limited to:
- Health, Dental, and Vision Insurance options; effective the first day of hire
- 401 (k) retirement option with employer match contribution
- Paid Time Off Accruals (including sick time accruals)
- Paid Time Off for most Federal holidays
- Time off for Maternity, Paternity, Military, and Bereavement
- MDLIVE: 24/7 medical support
- Flexible Spending Accounts (FSA) & Health Care Saving Account options
- Discounts on Cardinals gear & paraphernalia
- Tuition reimbursement & Professional Growth opportunities
- Daily free lunch
- Complimentary season tickets
- Subsidized gym memberships
The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
