Top 601 Carter Jobs | SimplyHired

Temporary Call Center Universal Agent, US (Remote)
Carter's —Atlanta, GA
- $15.50 an hour
- Weekends as needed
- Remote
- Children
- Communication skills
- Entry level
- Employee discount
2d
Sales Manager (Full Time)
Carter's —Kittery, ME
- $17.75 - $21.75 an hour
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
13d
Sales Manager (Part Time)
Carter's —Freeport, ME
- $17.75 - $21.75 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
- Referral program
Quick Apply
13d
Accountant
Carter's —Atlanta, GA
- Full-time
- Mid-level
- Office
- Finance
Sales Associate
Carter's —Puerto Rico
- Part-time
- Cleaning
- Communication skills
- Entry level
- Referral program
Quick Apply
Seasonal Loader/Unloader
Carter's —Braselton, GA
- $18.00 - $20.50 an hour
- Full-time
- Computer literacy
- Basic math
- English
- Employee discount
Quick Apply
Office Administrator / Executive Assistant
Carter's —New York, NY
- $80,000 - $85,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
Seasonal Associate
Carter's —Spokane, WA
- $16.50 - $18.75 an hour
- Part-time
- Cleaning
- Communication skills
- Entry level
- Referral program
Quick Apply
Associate Technical Designer
Carter's —Atlanta, GA
- Full-time
- Microsoft Excel
- Mid-level
- Office
Accounts Payable Controls Analyst
Carter's —Atlanta, GA
- Full-time
- Mid-level
- Office
- Microsoft Office
Accountant
Carter's —Atlanta, GA
- Overtime
- Mid-level
- Office
- Finance
Assistant Designer
Carter's —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Bachelor's degree
2d
Technical Designer-Apparel
Carter's —Atlanta, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Skip Hop Walmart Account Manager
Carter's —New York, NY
- $110,000 - $120,000 a year
- Full-time
- Merchandising
- Mid-level
- 1 year
Analyst, Inventory Management
Carter's —Atlanta, GA
- Full-time
- Mid-level
- Office
- Bachelor's degree
Copy Manager, Carter’s
Carter's —Atlanta, GA
- Full-time
- Hybrid work
- Office
- 8 years
- Continuous improvement
Product Development and Commercialization Associate
Carter's —Atlanta, GA
- Full-time
- Microsoft Outlook
- Merchandising
- Data analysis skills
11d
Senior Workday Analyst
Carter's —Atlanta, GA
- Full-time
- 3 years
- Bachelor's degree
- Children
Marketing Campaign Enablement Manager
Carter's —Atlanta, GA
- Full-time
- 5 years
- Continuous improvement
- Product management
Senior Analyst, Real Estate
Carter's —Atlanta, GA
- Full-time
- Mid-level
- Office
- SQL
10d

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Temporary Call Center Universal Agent, US (Remote)

Carter's -
Atlanta, GA

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Job Details

Full-time
$15.50 an hour
2 days ago

Benefits

Employee discount

Qualifications

Live chat
Customer records maintenance
Confidential information handling
Email customer support
Texting/chatbox tools
Phone communication
Upselling
Client inquiry handling
Incident Escalation
Post-sales issue resolution
E-commerce
Cross-selling
Schedule management
Customer engagement
Online retail experience
Communication skills
Technical Proficiency
Email support
Entry level
Under 1 year
Client interaction via phone calls
Customer data entry

Full Job Description

Temporary Call Center Universal Agent, US (Remote)

Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU'LL MAKE AN IMPACT:
The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email,
and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating
strong customer service and sales skills to optimize each customer interaction.
This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a
permanent role based on performance and business needs. Must be able to work a schedule that includes a
weekend day and holiday schedule as defined by Management (including complying with blackout periods as
determined by Management).

** $15.50/hr ** Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs

50% - Customer Interaction & Communication:

Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs
Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent

20% Technology, Training, Sales & Follow-Up:

Use technology tools as directed and within established guidelines to support daily tasks
Participate in individual and team training sessions to stay current with knowledge and best practices
Educate customers on Carter's and OshKosh products to maximize upsell and cross-sell opportunities
Schedule and manage any required customer follow-ups following Contact Center guidelines

30% Documentation & Data Management:

Complete necessary documentation to manage customer complaints and solutions
Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems
Maintain confidentiality of the organization's customer data

WE'D LOVE TO HEAR FROM YOU IF:
Must have:

6+ months of customer service experience
Ability to communicate effectively in both written and verbal communication
Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision

Preferred skills and experience:

Call center, Retail, and/or E-commerce experience is a plus
Technical aptitude is a plus, but not required

#LI-Remote

MAKE A CAREER AT CARTER'S:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Apply Now

Refine Your Search

Carter jobs

Temporary Call Center Universal Agent, US (Remote)

Sales Manager (Full Time)

Sales Manager (Part Time)

Accountant

Sales Associate

Seasonal Loader/Unloader

Office Administrator / Executive Assistant

Seasonal Associate

Associate Technical Designer

Accounts Payable Controls Analyst

Accountant

Assistant Designer

Technical Designer-Apparel

Skip Hop Walmart Account Manager

Analyst, Inventory Management

Copy Manager, Carter’s

Product Development and Commercialization Associate

Senior Workday Analyst

Marketing Campaign Enablement Manager

Senior Analyst, Real Estate

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