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Case Management Specialist

Mercy Learning Center
Bridgeport, CT

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Job Details

Full-time
From $24 an hour

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Parent education workshops in school social work
Spanish
Collaboration
Intake
English
Documentation tools
Case management
Psychology
Organizational skills
Human Services
Computer skills
Social Work
Community resource referrals in school social work

Full Job Description

Position Summary:

The Case Management Specialist provides direct student support services in alignment with Mercy Learning Center’s mission to provide holistic education and support services that empower women to achieve self-sufficiency and reach their full potential. This role delivers culturally responsive, strengths-based case management services to adult learners, assisting students in navigating systems and accessing resources that support their educational and personal goals.

The Case Management Specialist works collaboratively with instructional and administrative staff to ensure coordinated and respectful student support.

Job Specific Responsibilities

Complete initial student intake assessments, profiles, and budgeting tools.
Develop individualized support plans in collaboration with students.
Maintain accurate, timely, and confidential case notes and documentation.
Keep detailed records of cases, referrals, and agency contacts.
Provide referrals to appropriate community agencies and services.
Advocate for students as appropriate when interacting with external agencies.
Support students with available community services and benefits applications.
Provide guidance regarding immigration resources and referrals as appropriate.
Coordinate referrals to appropriate internal staff and resources, as needed, to support students’ academic, career, and personal goals.
Assist with organization and distribution of approved donations to students.
Maintain updated informational materials and resource boards.
Collaborate with the Manager of Case Management and Manager of Community Partnerships and Resources to review cases and ensure quality service delivery.
Participate in student registration.
Attend scheduled staff meetings and professional development activities.
Submit required case documentation and reports to the Manager of Case Management.

Qualifications

Bachelor’s degree in Human Services or related field preferred.
Minimum two (2) years experience in case management or social services.
Fluency in Spanish and English – strong oral and written skills required.
Demonstrated ability to provide comprehensive and intensive services.
Strong interpersonal, problem-solving, and organizational skills.
Ability to work both independently and as part of a team.
Excellent computer and documentation skills.
Valid driver’s license and access to reliable transportation with proof of insurance.

Employment Standards

Professional attire.
Punctuality and reliability.
Commitment to collaboration and teamwork.
Respectful, strengths-based approach to student engagement.
Adherence to confidentiality and ethical standards.
Commitment to ongoing professional development, including trauma-informed care.
Ability to research, monitor, and remain informed on community resources, as well as relevant federal, state, and local policies affecting students.
Commitment to staying current on best practices in case management and student support services.

Physical Demands and Work Environment

Ability to lift and carry up to twenty (20) pounds as needed.
Ability to sit or stand for extended periods.
Occasional off-site meetings or appointments may be required.

Department: Student Support & Resources
Reports To: Manager of Case Management
FLSA Status: Non- exempt

Work Schedule: Monday – Friday, 9am - 5pm

Pay: From $24.00 per hour

Expected hours: 40.0 per week

Benefits:

Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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