Top 5 Cassling Jobs | SimplyHired

Service Coordinator
Cassling —Omaha, NE
- On call
- Hybrid work
- ERP systems
- Mid-level
- Office
- Wellness program
- Paid parental leave
Quick Apply
11d
Field Service Engineer - Omaha, NE
Cassling —Omaha, NE
- Full-time
- Hospital
- Customer service
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
11d
Field Service Engineer - Lincoln, NE
Cassling —Lincoln, NE
- Full-time
- Hospital
- Customer service
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
Field Service Engineer - North Platte, NE
Cassling —North Platte, NE
- Full-time
- Hospital
- Customer service
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
Field Service Engineer - Rapid City, SD
Cassling —Rapid City, SD
- Full-time
- Hospital
- Customer service
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
13d

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Service Coordinator

Cassling -
Omaha, NE

Quick Apply

Job Details

11 days ago

Benefits

Wellness program
Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off
Life insurance
Referral program

Qualifications

Confidential information handling
Phone communication
Microsoft Office
High school diploma or GED
Internal employee customer service
Telephone systems
Typing
Clerical experience
Quality data entry
Database software proficiency
Customer data entry

Full Job Description

Service Coordinator – Cassling (9am-6pm hours)
Successful candidates must reside in the Omaha, NE area.

As a Service Coordinator with Cassling, you'll assist our healthcare customers with service needs relating to their imaging equipment. You will engage with our customers over the phone and coordinate the activities to help get our customers’ equipment up and running. You will also engage with our Field Service Engineers and assist with their work order or parts related requests, as well as build relationships with a variety of people within our organization. You'll have a direct impact on providing world-class customer service to our internal and external customers.

Primary Duties and Responsibilities

Responsible for all areas of service dispatch, parts order requests, and customer service:
- Handle inbound queue calls.
- Process service requests from customers, recording all relevant information for each call to create work orders
- Dispatch and brief FSEs on information pertinent to the call.
- Serve as a liaison between FSEs and appropriate management personnel, including communications related to service functions.
- Monitor group email boxes and respond to, or resolve, in a timely manner.
- Process and follow up on all parts order requests as required, including assistance with part identification and pricing.
Create purchase orders using an ERP software and ensure accuracy of the parts and pricing added to work orders.
Order escalations and tracking of out-of-stock parts.
Participate in after-hours “on-call” rotation one week in duration, approximately once a month.
Utilize operating procedures and work instructions for all processes related to the position.
Cross-train to back up the Returns Coordinator when out of office or on heavy volume days, with additional cross-training to serve as backup to other team members.

Schedule

Standard shift for the role is 9am - 6pm
Candidate must be willing and open to work 8am - 5pm or 8:30am - 5:30pm, if the need arises
After successful completion of training and on-boarding, a hybrid schedule is available with a requirement to work 3 days in the office
Candidate must be willing to work an on-call schedule - approximately one week on-call per month

Requirements

What We’re Looking for in a Candidate

Education: High School diploma or equivalent required. Associate's Degree preferred.
Experience: 2+ years’ experience in clerical and customer service environment interfacing with customers daily. Familiarity with work orders and purchase orders is desired. Inventory or ERP software experience is a plus.
Proficient with common Microsoft applications and databases.
Ability to type a minimum of 40 words per minute.
Excellent ability to enter data during customer calls, navigate fields/screens, with working knowledge of phone systems.
Effective oral and written communication skills.
Excellent interpersonal skills.
Interact competently with customers, co-workers, and management.
Willingness to carry a company cell phone and work “on-call” as scheduled after the initial parts ordering training period of approximately 4 months.
Ability to multi-task and work with a sense of urgency.
Maintain strict confidentiality.
Dependably good attention to detail.
Ability to work in a fast-paced, and moderately supervised environment in which the handling of exceptional cases or difficulties referred by others occurs routinely.

Benefits

Why Join Our Team?

Competitive salary that's among the best in your local field
Health, dental and vision insurance
Paid Time Off (PTO) accrues immediately, with no waiting period
Pre-tax and Roth 401(k) plans with company match so you can invest in your family's futures
10 weeks of Paid Parental Leave for mothers and fathers, including adoptions and fostering
Company-paid life insurance for you and your dependents, with additional voluntary coverages available
Flexible spending accounts and health savings accounts so you can set aside money for health and dependent care expenses
Supplemental voluntary insurance plans so you get paid cash in the event of an accident, hospital stay or critical illness
Company-paid disability insurance
Tuition reimbursement to pursue your education goals
Nine paid holidays
Volunteer Time Off (VTO) so you can support non-profits you're passionate about
Comprehensive wellness program and incentives
Referral bonuses
Mentorship program to encourage your growth and development

Quick Apply

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Service Coordinator

Field Service Engineer - Omaha, NE

Field Service Engineer - Lincoln, NE

Field Service Engineer - North Platte, NE

Field Service Engineer - Rapid City, SD

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