GENERAL SUMMARY:
Under the direct supervision of the Circulation Supervisor, the Library Assistant performs a variety of library circulation operations in a fast-paced, team-oriented work environment. Provides caring, non-judgmental customer service to all.
ESSENTIAL JOB FUNCTIONS:
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Utilizes the library’s circulation database to search for, check out, place holds, and discharge materials for library patrons.
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Registers patrons for new library cards.
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Accurately enters data and updates patron records.
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Calculates and receives fines and fees.
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Proactively greets and welcomes patrons to the library.
- Carries out and explains circulation policies and procedures to customers. Resolves problems and concerns in a positive manner which promotes and reflects exceptional customer service practices.
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Actively promotes library services and programs to the community.
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Recommends and reviews books and other library materials through various media outlets, including the CCPL website.
- Responds to patron questions by phone and in person.
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Empties book drops.
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Processes and sorts incoming and outgoing deliveries.
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Shelves materials and keeps shelves in order.
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Responsible for interacting with outside organizations throughout the meeting room reservation process. Ensures prompt access to the meeting room and provides basic assistance to the organizer.
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Assists customers with photocopying, printing, and self-check machines.
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Presents and promotes a positive image of library and staff.
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Contributes to staff morale by projecting a positive attitude.
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Maintains facility and reports problems to appropriate staff.
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May participate in system-wide committees.
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Responsible for additional circulation processes.
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Performs other job related tasks as needed.
JOB STANDARDS:
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Promotes and maintains a high standard of excellent customer service, both internal and external.
- Demonstrates ability to work with diverse populations.
- Models positive attitude towards library technology and change.
- Maintains courteous, friendly, and constructive relationships with all patrons and staff.
- Promotes and advocates a positive library image in the community.
- Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries.
- Performs job in keeping with the policies and procedures of the Cecil County Public Library.
CRITICAL SKILLS/EXPERIENCE:
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Graduation from an accredited high school or G.E.D.
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Strong verbal communications skills.
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Strong customer service skills and the ability to effectively and creatively solve problems.
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Good knowledge of personal computers and printing.
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Good knowledge of Windows operating system.
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Willingness and ability to learn advanced library computer applications.
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Ability to follow directions, remain organized, and pay attention to detail.
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Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
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Ability to stand up to 8 hours per day.
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Ability to reach, bend, and lift up to 35 lbs.
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Ability to push/pull depressible book truck weighing up to 245 lbs full and move books individually from book trucks to shelves.
EQUIPMENT:
Computer, scanner, printers, photocopier, fax, book carts, cash register, RFID pad.
WORKING CONDITIONS:
Works in normal heat and light conditions with some exposure to seasonal draft conditions. Some eye fatigue from working at computer terminals; physical fatigue from working at counter height (33-39”) work surface and from repetitive lifting of books and pushing carts. Some stress from constant public contact. Standing long periods of time.
FAIR LABOR STANDARDS ACT STATUS: Non-Exempt
SCHEDULE: Full-Time, 37.5 hours per week. Regular schedule includes evenings and weekends.
NOTE: Certain conditions, e.g. economic constraints, staffing patterns, may necessitate change in job description.
EOE Revised 11/2021
