Principal Duties & Responsibilities:
Face to Face Producer:
Materials Production: Works with cross functional groups to produce materials and supplies for event delivery including printed materials, assessments, publications, inventoried items, and more.
Manage Event Logistics: Coordinates on and off-site event logistics including classroom design and setup, breakout rooms, experiential space, transportation and meals; set up and break down of meeting rooms, AV equipment and other required technology. Serves as logistical liaison for participants and the delivery team.
Live Classroom Setup: Coordinates event logistics including classroom layout, breakout rooms, other required space, hanging printed materials, placing participant materials, preparing facilitator space, and more.
Align With Delivery Team Members: Communicates regularly with the event delivery team to ensure clarity of status and to highlight any potential issues or needed mitigation strategies. Communicates with feedback coaches as necessary. Analyzes participant data to make peer and coach feedback assignments. Also determines other participant groupings based on event criteria.
Delivery Team Member: Partners with event delivery team to make decisions during event preparation and delivery. Anticipates and acknowledges delivery team and client expectations during all event phases.
Live Classroom Support: Serves as principal day-to-day contact for the delivery team to meet the needs of the group. Ensures the proper and timely preparation and delivery of high-quality event materials and supplies during the event execution. Available as needed when facilitators need support/assistance. Responsible for in depth knowledge of operating procedures for tablets, PC equipment, multiple databases and proprietary systems.
Facilitate Event Closure: Responsible for event closure by participating in end of event debrief, documenting quality issues, ensure 100% evaluation completion, breakdown physical classroom space, return unused inventory, process and email evaluation report to delivery team, resolve and closeout any open participant issues (e.g., request for a new coach, assessment rescore, emailing specific documentation, etc.).
Live Online Producer:
Align With Delivery Team Members: Communicates regularly with the event delivery team to ensure clarity of status and to highlight any potential issues or needed mitigation strategies. Communicates with feedback coaches as necessary. Analyzes participant data to make peer and coach feedback assignments. Also determines other participant groupings based on event criteria.
Rehearsals: Schedules rehearsals as needed for Live Online events (schedules meetings, secures technology for rehearsal, provides staff schedule, etc.
Transform live online training into a trouble-free, fast moving, interactive session that keep learners involved and the facilitator on track.
Virtual Classroom setup: Producers setup the classroom, launch it in advance of the session start
time, and ensure participants have the correct information to get into the session.
Troubleshooter: A producer handles participant’s technical issues behind the scenes while the facilitator keeps the flow of the course moving forward. This enables the facilitator to deliver the session objectives and guide the learners through the session content.
“Save the Day” Hero: Inevitably, when training virtually, the time will come when facilitators and participants suddenly lose audio and/or internet connection. The producer will step in seamlessly and keep the participants engaged until the facilitator gets back online.
Question Monitor: The producer keeps an eye on the chat window and answers questions that might arise during the session. If the question requires a response from the facilitator, the producer communicates with the facilitator at the appropriate time to ensure the participant’s question is addressed in a timely fashion.
Manages Breakout Rooms: Producers put participants into breakout rooms, help monitor them to ensure everyone is staying on task during an activity and keeping time checks with the facilitator.
Manage Tools: create and launch polls, launch a whiteboard tool, and manage any other interactive tools needed in the session (including 3rd party tools).
Process Compliance: Responsible for process compliance through event closure.
Facilitate Event Closure: Responsible for event closure by participating in end of event debrief, documenting quality issues, ensure 100% evaluation completion, breakdown physical classroom space, return unused inventory, process and email evaluation report to delivery team, resolve and closeout any open participant issues (e.g., request for a new coach, assessment rescore, emailing specific documentation, etc.).
Specific Knowledge, Skills & Abilities Required:
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Foresight: The ability to predict what will happen or be needed in the future.
- Resourcefulness: Accomplish what you can, when you can, with what you have - no matter what. Develop a reputation as someone who knows how to get results, even on challenging projects—someonewilling to do whatever it takes.
- Decision Making: Timely, data driven, decision making with limited information, emergent variables and competing requirements.
- Executive Presence: the ability to inspire confidence — inspiring confidence among peers that you’re capable and reliable and, most importantly, inspiring confidence among participants and senior leaders that you have the potential for great achievements.
- Business & Financial Acumen: Understands business operations within the organization and the competitive environment; financial acumen, awareness, and knowledge of how actions impact the bottom line; ability to focus on the key objectives and outcomes specific to their role and the overall business
- Process Discipline: Understands process as critical to ease of execution, client satisfaction, and innovation. Creates a team environment where both they and their team are always conscious of the processes; holds team accountable to process; reports process conflicts and/or issues; is accountable for the results of their actions (good or bad); take ownership to shows others that they can trust you to do the right thing.
- Client Focus: creates a “customer first” CCL to ensure a superior clients experience; understands without clients there is no CCL; anticipates client's needs and issues and can prioritize appropriately; extremely professional and engages appropriately with clients appropriately; provides timely communication and relevant information to meet client needs; escalates client issues as needed.
- Learning Agility: Seeks out experiences that may change perspective or provide an opportunity to learn new things; enjoys experimentation, being curious and effectively dealing with the discomfort of change; pursues, responds to and uses feedback; views failures and mistakes as an opportunity to learn; focuses on what is possible, removes barriers; is persistent, focused, patient, and respectful even during stressful situations.
- Digital Skills: Use the appropriate technologies (e.g., social media, learning platforms, data platforms, applications, systems) at the right time, in the right way to find information, communicate ideas, connect with others. Ability to navigate across various devices (e.g., smartphones, tablets, laptops, and wearable devices).
- Virtual Leadership: Strong interpersonal skills; ability to articulate crystal clear expectations and ensure team alignment; commitment to regular and meaningful communication; willingness to invest in relationships; patience; grant and engender trust easily, create actionable meetings, leverages technology to create connections; collaborative culture builder.
- Discretion: Ability to exercise complete confidentiality; sensitive talent management information access
Education and Experience:
- Bachelor’s Degree or equivalent work experience required.
- Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams) required.
- Exceptionally strong technical skills with Virtual Meeting platforms (Zoom, WebEx, Microsoft Teams, etc.) required.
Other Requirements/Experience:
- Up to 50% travel may be required, primarily to CCL various physical locations and select client sites (Face to Face Production only)
- Depending on the region of support, the ability to speak and write in Spanish may be preferred/required.
Pay and Benefits
- The hiring range for this role is $19.00 - $23.00/hr.
- This is a hybrid position located in Greensboro, NC.
- All offers will be commensurate with relevant qualifications and professional experience.
- 403(b) Savings Plan with employer contribution
- Medical insurance
- Telemedicine
- Dental insurance
- Vision insurance
- Health savings and flexible spending accounts
- Paid time off and paid holidays
- Employer-paid short-term and long-term disability
- Employer-paid life insurance
- Employee and family assistance program
Various voluntary options for additional plans or coverage levels
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
