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Consumer Service Representative
Churchill Downs Racetrack —Louisville, KY
- Weekends as needed
- Basic math
- Ability to sit for extended periods
- Entry level
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Consumer Sales Representative
Churchill Downs Racetrack —Louisville, KY
- Weekends as needed
- Math
- Ability to sit for extended periods
- Entry level
Quick Apply
Group Sales Account Representative
Churchill Downs Racetrack —Louisville, KY
- Weekends as needed
- Mid-level
- Office
- Ability to stand for extended periods
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Seasonal Call Center Agent
Churchill Downs Racetrack —Louisville, KY
- Weekends as needed
- Microsoft Outlook
- Bachelor's degree
- Communication skills
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Food Server (Part-time)
Churchill Downs Incorporated —Dumfries, VA
- Part-time
- Serving
- Entry level
- Resort
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Regional Marketing Analyst
Churchill Downs Incorporated —Louisville, KY
- Extended hours
- Marketing
- Mid-level
- Office
Quick Apply
Guest Services Manager
Churchill Downs Racetrack —Louisville, KY
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Quick Apply
Manager, Mutuels
Churchill Downs Racetrack —Louisville, KY
- Weekends as needed
- Microsoft Outlook
- Basic math
- Mid-level
Quick Apply
Cook
Churchill Downs Incorporated —Sioux City, IA
- Hotel
- Entry level
Quick Apply
Human Resources Business Partner
Churchill Downs Racetrack —Louisville, KY
- Part-time
- Background check
- Spanish
- Customer service
Quick Apply
3d
Vice President of Risk Management
Churchill Downs Incorporated —Louisville, KY
- Microsoft Excel
- Office
- Bachelor's degree
Quick Apply
IT Technician
Churchill Downs Racetrack —Louisville, KY
- Weekends as needed
- Background check
- Research
- Mid-level
Quick Apply
5d
Senior Director, Human Resources
Churchill Downs Racetrack —Louisville, KY
- Part-time
- Background check
- Spanish
- English
Quick Apply
4d

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Consumer Service Representative

Churchill Downs Racetrack -
Louisville, KY

Quick Apply

Job Details

Qualifications

Basic math
Productivity software
Event customer service
Technical Proficiency

Full Job Description

Churchill Downs Racetrack (“CDRT”), the world’s most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September and Fall. CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility . www.ChurchillDowns.com.

JOB SUMMARY

This is a 6-month customer service development program designed to build foundational sales and service skills, with the opportunity for promotion into other roles within the organization. This position begins in April 2026 and plays a key role in supporting guest experiences surrounding the Kentucky Derby, Kentucky Oaks, and Churchill Downs Spring Meet.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as a primary point of contact for a high volume of inbound customer inquiries via phone and email related to the Kentucky Derby, Kentucky Oaks, Spring Meet race days, ticketing, parking, and event logistics
Deliver first-class customer service to both existing and prospective guests, ensuring each interaction reflects the prestige and tradition of Churchill Downs
Service a full menu of ticket products, including Kentucky Derby and Kentucky Oaks tickets, Day at the Races tickets, and group ticket packages
Assist customers with questions regarding seating, hospitality options, ticket policies, and event-day details, providing accurate and timely information
Help qualify leads for the Groups, Premium, and Luxury Sales teams to support broader sales initiatives
Renew, service, and maintain current accounts while identifying opportunities to enhance the guest experience
Leverage existing account relationships to secure referrals for additional ticket sales, group outings, and suite opportunities
Maintain detailed and accurate records of all customer interactions in internal systems
Collaborate with ticketing, sales, and event operations teams to ensure a seamless and memorable guest experience
Stay informed on event updates, policies, and offerings to confidently communicate the most current information to guests
Be available to work evenings, weekends, race days, holidays, and all of Derby Week, performing at a high level during peak event periods
Perform other duties as assigned

REQUIRED SKILLS AND ABILITIES

To perform this job successfully, the candidate must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Proficient in basic software programs
Creative and enthusiastic with excellent interpersonal skills
Available to work race days and special events
Possess a willingness to work long hours, evenings, weekends and holidays
People-oriented, able to multi-task, organized, motivated and detail focused
Prior interaction with the public and/or working knowledge of the horse racing industry preferred
Proficiency in Microsoft Office and other related software and open to learning new technologies

EDUCATION AND EXPERIENCE

A Bachelor’s degree (B.A.) from a four-year college or equivalent combination of education and experience is preferred.
LANGUAGE SKILLS:
- Ability to communicate effectively (oral & written) with all types of clients, co-workers, and the general public. Ability to communicate effectively under pressure and when working under a deadline
MATHEMATICAL SKILLS:
- Knowledge to apply mathematical operations to such tasks as analyzing costs, return on investment, and analyzing metrics and statistics in comparison to company goals and performance
REASONING ABILITY:
- Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret directions and technical diagrams
PROBLEM-SOLVING REQUIREMENTS:
- When dealing with prospects and clients, the employee must show discretion when making recommendations regarding options and event details for a Churchill Downs Racetrack event
MACHINE, TOOLS, AND EQUIPMENT:
- Computer, printer, calculator, copy and scanning machine, telephone, software packages, etc.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The employee will be required to sit for extended periods of time
While performing the duties of this job, the employee may also be required to stand: walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
The employee may be asked to occasionally lift up to 20 lbs.
The employee may be required to work nights, weekends, and holidays
The noise level in the work environment is moderate

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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Refine Your Search

churchill downs jobs

Consumer Service Representative

Consumer Sales Representative

Group Sales Account Representative

Seasonal Call Center Agent

Food Server (Part-time)

Regional Marketing Analyst

Guest Services Manager

Manager, Mutuels

Cook

Human Resources Business Partner

Vice President of Risk Management

IT Technician

Senior Director, Human Resources

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JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

REQUIRED SKILLS AND ABILITIES

EDUCATION AND EXPERIENCE

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

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