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Patient Experience Manager 4
Sodexo —Reading, MA
- $100,130 - $129,580 a year
- Full-time
- Remote
- 5 years
- Driver's License
- Bachelor's degree
- Paid holidays
- Health insurance
Senior Catering Supervisor- Sodexo at KState Athletics---- $20/hr.
Sodexo —Topeka, KS
- $18 - $25 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- In-person
- Health insurance
- Vision insurance
Quick Apply
2d
Senior Catering Supervisor- Sodexo at KState Athletics---- $20/hr.
Sodexo —Salina, KS
- $18 - $25 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- In-person
- Health insurance
- Vision insurance
Quick Apply
2d
Senior Catering Supervisor- Sodexo at KState Athletics---- $20/hr.
Sodexo —Manhattan, KS
- $18 - $25 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- In-person
- Health insurance
- Vision insurance
Quick Apply
2d
Senior Catering Supervisor- Sodexo at KState Athletics---- $20/hr.
Sodexo —Junction City, KS
- $18 - $25 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- In-person
- Health insurance
- Vision insurance
Quick Apply
2d
Food Production Manager 3
Sodexo —Larned, KS
- $56,270 - $72,820 a year
- Full-time
- Hospital
- Mid-level
- Mentoring
- Paid holidays
- Health insurance
20h
Facilities / Engineering Operations Manager 2
Sodexo —Carlsbad, NM
- $77,690 - $100,540 a year
- Full-time
- 3 years
- Bachelor's degree
- Recruiting
- Paid holidays
- Health insurance
Imaging Service Engineer 1
Sodexo —Grand Forks, ND
- $35.37 - $46.22 an hour
- Full-time
- Clean driving record
- Hospital
- Customer service
- Paid holidays
- Health insurance
2d
Stationary Engineer
Sodexo —Kansas City, KS
- $27 - $30 an hour
- Online Application
- Hospital
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
7d
General Manager 5 Food - Schools
Sodexo —Grafton, VA
- $100,130 - $129,580 a year
- Full-time
- School experience
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Painter
Sodexo —Lewiston, ME
- $19 - $23 an hour
- Online Application
- Hospital
- Driver's License
- Outdoor work
- Paid holidays
- Health insurance
Executive Chef 4
Sodexo —New Haven, CT
- $103,445 - $133,870 a year
- Full-time
- Hospital
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
Grill Cook
Sodexo —Helena, MT
- $19 - $20 an hour
- Online Application
- Customer service
- University
- School
- Paid holidays
- Health insurance
9d
Clinical Dietitian
Sodexo —Merrillville, IN
- $61,710 - $79,860 a year
- Full-time
- Hospital
- Writing skills
- Inpatient
- Paid holidays
- Health insurance
1d
Executive Chef 2
Sodexo —Potsdam, NY
- $70,975 - $91,850 a year
- Full-time
- Hospitality
- Customer service
- Residential
- Paid holidays
- Relocation assistance
9d
Executive Chef 3
Sodexo —Geneva, NY
- $74,290 - $96,140 a year
- Full-time
- Hospitality
- Customer service
- Residential
- Paid holidays
- Health insurance
Operations Manager 2, Multi-Service
Sodexo —Midland, TX
- $77,690 - $100,540 a year
- Full-time
- Customer service
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Stationary Engineer
Sodexo —Lewiston, ME
- $20 - $28 an hour
- Part-time
- Hospital
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
General Maintenance Worker
Sodexo —Bridgton, ME
- $19 - $22 an hour
- Online Application
- Hospital
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
HVAC Technician
Sodexo —Lewiston, ME
- $20 - $28 an hour
- Online Application
- Hospital
- Mid-level
- Driver's License
- Paid holidays
- Health insurance

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Patient Experience Manager 4

Sodexo -
Reading, MA

Apply Now

Job Details

Full-time
$100,130 - $129,580 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Patient experience leadership
Driver's License
Project stakeholder communication
Stakeholder relationship building
Stakeholder management

Full Job Description

Role Overview:

Sodexo is seeking a Patient Experience Manager 4 to support Beth Israel Lahey Health System, a large, multi-site healthcare network. This is a strategic, system-level role responsible for driving patient satisfaction initiatives across 14 locations, with a strong focus on Food Service and Environmental Services (EVS) operations.

This position is remote-based, with an expectation of being onsite at assigned locations four days per week. A valid driver’s license and the ability to travel between sites is required.

The ideal candidate will bring a strong background in healthcare hospitality, patient satisfaction, and data-driven performance improvement, with the ability to influence multiple stakeholders and standardize best practices across a complex system.

What You'll Do:

Develop and execute a system-wide strategic patient experience plan for Food Service and Environmental Services across all assigned sites
Analyze patient feedback and satisfaction data to perform root cause analysis and implement sustainable solutions
Lead and support patient rounding programs, service recovery efforts, and continuous improvement initiatives
Oversee and optimize Building Service Response (BSR) programs to ensure timely, high-quality issue resolution
Drive implementation, compliance, and enhancement of Healthtouch (or equivalent patient experience platforms/programs)
Partner with site leadership, clinical teams, and operational leaders to align on service excellence goals
Evaluate service levels and develop strategies to exceed patient satisfaction targets
Standardize processes and best practices across multiple locations to ensure consistency and scalability
Provide coaching and mentorship to onsite managers to strengthen patient experience culture and accountability
Prepare and present performance metrics, insights, and action plans to senior leadership

What We Offer:

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring:

Bachelor’s degree or equivalent experience in hospitality, healthcare administration, or related field
5+ years of experience in patient experience, healthcare hospitality, or service excellence leadership
Proven ability to analyze data, identify trends, and implement process improvements that drive satisfaction
Strong knowledge of patient services, food service operations, and/or EVS programs in healthcare
Experience with patient satisfaction tools, rounding programs, and service recovery initiatives
Demonstrated success managing multi-site or system-level initiatives
Excellent communication, presentation, and stakeholder engagement skills
Passion for delivering exceptional patient and guest experiences aligned with Sodexo CARES principles
Valid driver’s license required with the ability to travel between multiple locations

Who We Are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements:

Minimum Education Requirement: Bachelor’s degree or equivalent experience
Minimum Functional Experience: 3 years

Apply Now

Refine Your Search

sodexo jobs

Patient Experience Manager 4

Senior Catering Supervisor- Sodexo at KState Athletics---- $20/hr.

Senior Catering Supervisor- Sodexo at KState Athletics---- $20/hr.

Senior Catering Supervisor- Sodexo at KState Athletics---- $20/hr.

Senior Catering Supervisor- Sodexo at KState Athletics---- $20/hr.

Food Production Manager 3

Facilities / Engineering Operations Manager 2

Imaging Service Engineer 1

Stationary Engineer

General Manager 5 Food - Schools

Painter

Executive Chef 4

Grill Cook

Clinical Dietitian

Executive Chef 2

Executive Chef 3

Operations Manager 2, Multi-Service

Stationary Engineer

General Maintenance Worker

HVAC Technician

I want to receive the latest job alert for sodexo

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