The Opportunity:
We are seeking a strategic and driven Account Manager to nurture and grow our relationships with key healthcare clients. This role is pivotal to our commercial success and mission. You will act as the business owner for your assigned accounts, responsible for the full client lifecycle, P&L health, and strategic expansion. You are a trusted advisor who deeply understands the client's business challenges and collaborates with our delivery and innovation teams to provide exceptional value and ensure client success. Your success is measured by client satisfaction, revenue growth, margin integrity, and the cultivation of long-term partnerships.
We are looking for candidates who are local to the Washington D.C., Chicago, or Dallas-Fort Worth areas.
Key Responsibilities:
- Client Partnership & Growth: Serve as the primary business relationship owner, building trusted partnerships at multiple levels within the client organization. Develop and execute strategic account plans to identify and close new, renewal, and expansion opportunities.
- Business & P&L Management: Own the end-to-end P&L for assigned accounts, including forecasting, budgeting, and ensuring profitability. Manage the account backlog in partnership with delivery leadership to optimize resource mix and navigate scope.
- Strategic Delivery Leadership: Collaborate closely with delivery teams to ensure projects meet client expectations, deliver intended business value, and provide a foundation for future work. Act as the bridge between client needs and our team's execution.
- Solution Development & Sales: Drive the entire sales cycle for expansion opportunities within your accounts. This includes leading solution development, proposal creation, executive summaries, and ensuring timely submissions with internal approvals.
- Industry & Innovation Advocacy: Leverage your deep healthcare knowledge to bring relevant insights, trends, and innovative ideas to your clients. Actively partner with 10Pearls' innovation labs and practice teams to tailor our capabilities to client goals.
- Cross-Functional Collaboration: Navigate and leverage our internal matrix organization. Work seamlessly with practices (Engineering, Design, Data/AI), marketing, and alliance teams to formulate and execute a cohesive growth plan for each account.
Required Qualifications
- 10+ years of experience in a client-facing account leadership or strategic consulting role within IT services, digital product development, or management consulting.
- Proven track record in managing and growing healthcare accounts (Payer, Provider, or Digital Health focus), with a strong understanding of the associated technology landscape and regulatory environment.
- Demonstrated experience managing full P&L responsibilities, including forecasting, budgeting, and margin management for IT/digital services accounts.
- Strong executive presence, with confidence and gravitas to engage with C-suite and senior client stakeholders.
- Excellent ability to build and sustain long-term, trust-based relationships.
- A strategic thinker who can develop a vision for an account and execute a plan to achieve it.
- Experience leading diverse, cross-functional teams in a collaborative, multi-cultural environment.
- Bachelor's degree in Business, Technology, or a related field, or equivalent combination of education and experience.
Preferred Qualifications
- Direct experience in the US Healthcare Payer domain with insight into key challenges, business processes, and emerging trends.
- Experience working in a dynamic, entrepreneurial environment like 10Pearls, where agility and client-centricity are paramount.
- A history of leading and closing complex deals, including multi-year digital transformation or managed services engagements.
- An MBA or other advanced degree is a plus.
About 10Pearls:
10Pearls is a global, purpose-driven AI-powered digital engineering partner helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, transformative digital products that leverage emerging technologies. 10Pearls' clients include Global 2000 enterprises, high growth mid-size businesses, and some of the most exciting start-ups from industries like healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, 10Pearls has product engineering and software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.
We offer a competitive compensation package, including the below benefits for full-time employees:
- Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
- Employer-funded health reimbursement account (HRA) for the high deductible health plan option
- Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
- Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
- Employer-paid short term, long term, life, and AD&D insurance
- Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
- Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site
10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.
