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Copia —Remote
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Quick Apply
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Community Health Action of Staten Island —Staten Island, NY
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LiveOps Associate - Part Time, Remote Fixed Schedule

Copia
Remote

Quick Apply

Job Details

Part-time
$15 - $17 an hour

Qualifications

Live chat
Technical support via phone
Slack
Incident Escalation
Zendesk
Phone etiquette
Email support
Cross-functional communication
Zoho CRM

Full Job Description

LiveOps Associate

If you are looking for a mission-driven, for-profit company and are committed to building transformative technologies, read on.

Copia™ makes healthy food more accessible by helping businesses redistribute high-quality surplus food to feed people in need. Businesses and our nonprofit partners use our technology platform to feed their communities, save money, and reduce waste.

Our team is our foundation. We create a sense of belonging by cultivating trust and respect. We pride ourselves on intellectual curiosity while striving to operate with excellence through problem solving, thoughtful intent, and taking meaningful risks. We thrive in a fast-paced, constantly changing environment with a commitment to iteratively improve existing processes. We operate with integrity and are committed to improving lives and our planet. We are proud to have been recognized as an Inc. Best Place to Work three times.

Position Summary

We are looking for a personable, operationally minded LiveOps Associate to join the Copia team and help us deliver a reliable, responsive, and delightful experience for our food donors, recipients, drivers, and internal team.

This is a part-time position, generally expected to be approximately 20 to 25 hours per week. The schedule for this role will be relatively fixed, though the specific days and hours are still being finalized and will be discussed during the interview process. Some flexibility may be needed based on business and coverage needs.

The LiveOps Associate is responsible for supporting day-to-day donation operations, communicating with drivers and customers, resolving logistics issues, and helping ensure that donations move smoothly from donor locations to recipient organizations. This person should be comfortable working in a fast-moving startup environment where processes, product features, pricing plans, and customer needs are constantly evolving.

The ideal candidate has a strong customer success temperament: empathetic, solutions-oriented, calm under pressure, and able to communicate clearly with both internal and external stakeholders. They should also be highly organized, detail-oriented, and excited to learn Copia’s product, app features, operational workflows, and customer use cases.

This position is open to candidates based in the United States. We have a preference for candidates located in Pennsylvania, Texas, South Carolina, or Ohio, but we encourage qualified candidates from other states to apply.

What You Will Be Responsible For

Support daily LiveOps workflows, including donation coordination, driver communication, customer communication, and issue resolution.
Communicate directly with drivers, donors, recipients, and internal stakeholders to help ensure a smooth donation experience.
Monitor active donation activity and proactively identify operational issues, delays, missed steps, or customer-impacting risks.
Troubleshoot logistics issues in real time, including pickup questions, delivery updates, app usage questions, scheduling changes, and escalation needs.
Provide timely, thoughtful, and professional communication across phone, email, Slack, Zendesk, and other operational tools.
Learn and maintain a strong understanding of Copia’s product, app features, pricing plans, donation workflows, and customer needs.
Stay current on evolving product updates, operational process changes, and customer requirements in a fast-paced startup environment.
Collect and communicate feedback from drivers, donors, recipients, and customers to help improve the donation experience.
Document recurring issues, process gaps, customer questions, and operational trends.
Update internal documentation, macros, workflows, and support materials as needed to improve consistency and efficiency.
Collaborate with Operations, Customer Success, Product, and other internal teams to resolve customer needs and improve the overall service experience.

You Are the Right Person for This Role If You Are

Motivated by Copia’s mission to reduce food waste and help communities access healthy food.
A clear and empathetic communicator who can work well with drivers, customers, nonprofit partners, and internal teams.
Operationally minded and energized by solving logistics problems, improving processes, and keeping work moving.
Calm under pressure and able to make sound decisions in time-sensitive situations.
Customer-facing and service-oriented, with a genuine desire to create a positive experience for donors, recipients, drivers, and teammates.
Curious and quick to learn new tools, product features, pricing plans, workflows, and customer use cases.
Comfortable working in a startup environment where priorities shift, processes evolve, and product features are updated frequently.
Highly organized, detail-oriented, and able to manage multiple tasks, conversations, and follow-ups at once.
A creative and versatile problem solver who can create structure where there is ambiguity.
Transparent, collaborative, and willing to raise risks, share feedback, and help improve the way the team works.

Requirements

Availability to work approximately 20 to 25 hours per week on a relatively fixed schedule, with the specific days and hours to be finalized based on business needs and candidate availability.
1 to 3 years of experience in operations, customer support, customer success, logistics coordination, dispatch, account support, or a similar customer-facing operational role.
Strong written and verbal communication skills.
Experience communicating directly with customers, vendors, drivers, contractors, or external partners.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and strong follow-through.
Comfort using technology tools and learning new platforms quickly.
Ability to work cross-functionally and communicate clearly with internal teams.
Strong judgment and the ability to escalate issues appropriately.

Nice to Have

Experience working at a startup or in a fast-changing operational environment.
Experience with LiveOps, logistics, dispatch, delivery operations, food recovery, nonprofit operations, marketplace operations, or SaaS support.
Experience using Zendesk, Zoho, CRM tools, ticketing systems, spreadsheets, or internal operations dashboards.
Experience supporting app-based workflows or helping users troubleshoot product questions.
Interest in customer success, customer experience, or product operations.

Our Core Values

You are the right person for this role if you embody:

A generous spirit and a genuine mindset of gratitude.
The philosophy of servant leadership.
The ideal of “strong opinions, loosely held.”

Additional Information

Reducing food waste and helping our neighbors can be embraced by anyone. We welcome and are excited by diverse participation, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to serve our mission. Copia is an equal opportunity employer.

Copia is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

This is a part-time role expected to be approximately 20 to 25 hours per week. The anticipated hourly range for this position is $15 to $17 per hour, depending on experience, skills, location, and business needs. Actual pay will comply with applicable state and local wage requirements.

In order to apply, please:

Send your resume, a short introduction about yourself and general availability to [email protected].

Include “LiveOps Associate - Your Name” in the subject line.

Pay: $15.00 - $17.00 per hour

Work Location: Remote

Quick Apply

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