Top 14 Community First Credit Union Jobs

Member Experience MSR I - Contact Center
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Jacksonville, FL
- Extended hours
- Windows
- High school diploma or GED
- 1 year
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Teller I - Northside
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Jacksonville, FL
- Extended hours
- Basic math
- Office
- High school diploma or GED
Quick Apply
Teller I - Fleming
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Jacksonville, FL
- Part-time
- Computer literacy
- Office
- High school diploma or GED
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Member Experience Center Manager II
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Jacksonville, FL
- Extended hours
- Computer literacy
- Basic math
- Mid-level
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Member Experience Center Outbound Sales Rep
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Jacksonville, FL
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
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Assistant Branch Manager I - Lakewood
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Jacksonville, FL
- Extended hours
- Mid-level
- Office
- 3 years
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Sr Commercial Svcs Relationship Manager
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Jacksonville, FL
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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Branch MSR I - Murabella
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Saint Augustine, FL
- Extended hours
- Office
- High school diploma or GED
- Computer skills
Quick Apply
7d
Branch MSR I - Lem Turner
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Jacksonville, FL
- Extended hours
- Mid-level
- Office
- High school diploma or GED
Quick Apply
7d
Branch MSR I - Neptune Beach
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Neptune Beach, FL
- Extended hours
- Mid-level
- Office
- High school diploma or GED
Quick Apply
7d
Marketing Content & Social Media Strategy Manager
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Jacksonville, FL
- Extended hours
- Marketing
- 5 years
- Basic math
Quick Apply
8h

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Member Experience MSR I - Contact Center

COMMUNITY FIRST CREDIT UNION OF FLORIDA -
Jacksonville, FL

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Job Details

Full-time

Qualifications

Customer communication
Confidential information handling
Copy machines
High school diploma or GED
Fax machines

Full Job Description

Community First is looking for talented, service‑driven individuals to join our Member Experience Call Center Team. We are currently seeking Call Center Representatives who are passionate about delivering exceptional member experiences. In this role, you will answer incoming calls to support member and potential member inquiries, process transactions, and direct calls to the appropriate department or personnel as needed. Call Center Representatives maintain up‑to‑date knowledge of Credit Union products and services, clearly communicate information to members, and proactively identify opportunities to connect members with solutions that fit their needs, meeting expected service and cross‑selling standards.

Major Duties and Responsibilities:

Responsible for handling member inquiries, transactions, or directs calls to the proper department or personnel. This position maintains current information on Credit Union Services; communicates information to members and cross-sell Credit Union services at expected levels.
Identify the financial needs of the member and recommend an appropriate credit union solution. In addition, this position must satisfy members financial needs by processing monetary transactions with accuracy.

Experience:

One year of relevant experience supporting customers or members, with an emphasis on understanding needs, resolving questions, and providing quality service.

Education:

A high school degree or equivalent.

Interpersonal Skills:

Courtesy and tact are essential elements of the job. Work involves personal contact with members and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

Other Skills:

Call Center experience in a financial institution
Comfortable cross-selling credit union products and services
Strong verbal and communication skills coupled with excellent interpersonal skills.
Proficient in the use of standard business applications in a Windows-based environment (i.e., MS Word, Excel).

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of local travel as driver and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Mental and/or Emotional Requirements:

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Community First Credit Union is an Equal Opportunity Employer. Community First values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

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Refine Your Search

Community First Credit Union jobs

Member Experience MSR I - Contact Center

Teller I - Northside

Teller I - Fleming

Member Experience Center Manager II

Member Experience Center Outbound Sales Rep

Assistant Branch Manager I - Lakewood

Sr Commercial Svcs Relationship Manager

Branch MSR I - Murabella

Branch MSR I - Lem Turner

Branch MSR I - Neptune Beach

Marketing Content & Social Media Strategy Manager

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