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988 Suicide Prevenetion

Advent Talent Group -
Minneapolis, MN

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Job Details

Full-time
$27.25 an hour

Benefits

Health insurance
401(k)
Paid time off

Qualifications

HIPAA compliance
Phone communication
Client rapport building
HIPAA
Care documentation
Documentation tools
Cultural competency
Working with individuals from diverse cultural backgrounds
Patient interaction
Health status assessment
Clinical confidentiality policies
Medical terminology
Technical Proficiency

Full Job Description

Salary: $27.25 - 27.25 per hour
Reference: JOB-4258

Advent Talent Group is seeking compassionate professionals to join a mission-driven nonprofit dedicated to creating lasting change through equity, collaboration, and advocacy. As a 988 Suicide Prevention Call Specialist, you'll provide trauma-informed crisis support to individuals experiencing emotional distress or suicidal crisis, helping them navigate their most vulnerable moments.

Overview
Location: Minnesota
Compensation: $27.25/hour + shift differentials
Employment Type: Contract-to-hire
Schedule: Full-time (37.5 hours/week)
Shift: Thursday-Monday 6PM-2AM

Responsibilities

Provide empathetic crisis counseling and emotional support using evidence-based intervention techniques
Conduct suicide risk assessments and collaboratively develop individualized safety plans
Accurately document all interactions in the web-based iCarol system
Manage multi-line soft-phone systems to handle incoming and outgoing calls efficiently
Coordinate with emergency services when immediate intervention is required
Engage in continuous professional development and training opportunities
Foster a supportive, compassionate team environment

Qualifications:

Education & Experience: Bachelor’s degree in social work, psychology, counseling, or a related field (preferred) OR 2+ years of professional experience in community services, crisis response, or mental health support

Required Skills & Competencies:

Comprehensive knowledge of mental health principles, crisis intervention, and professional phone communication
Exceptional empathy, active listening, and interpersonal skills
Cultural competency and ability to work effectively with diverse populations
Ability to remain calm, focused, and solution‑oriented in high‑pressure situations
Tech‑savvy, with proficiency using computer systems and web‑based documentation platforms
Strong rapport‑building skills with appropriate professional boundaries
Commitment to confidentiality and HIPAA compliance
Familiarity with mental health assessment tools and clinical terminology

Eligible employees will enjoy the following benefits with Advent Talent Group:

Medical Insurance
401(k) Retirement Plan

Advent Talent Group is an Equal Opportunity Employer committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IND1

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