Top 4 Concord Technology Jobs

Customer/Technical Support Representative - Porting Specialist
Concord Technologies —Seattle, WA
- $26 - $29 an hour
- Full-time
- Mid-level
- Windows
- Communication skills
- Paid parental leave
- AD&D insurance
Quick Apply
3d
Program Manager
Concord Technologies —Seattle, WA
- $130,000 - $160,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Product management
- Paid parental leave
- AD&D insurance
Quick Apply
Site Reliability Engineer
Concord Technologies —Seattle, WA
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- JavaScript
- Product management
- Senior level
- Paid parental leave
- AD&D insurance
Quick Apply
9d
Key Account Manager
Concord Technologies —Remote
- Full-time
- Remote
- Senior level
- Leadership
- 10 years
- Paid parental leave
- AD&D insurance
Quick Apply
3h

More jobs to discover

Find similar jobs that you might be interested in.

Program Manager
Shermco Industries, Inc. —Irving, TX
Experience in any of the following: electrical construction, NETA testing, electrical commissioning, engineering services, industrial field services, power…
$165,000 - $190,000 a year
Program Manager
Multi-Fineline Electronix, Inc —Sunnyvale, CA
Experience in handling meetings, presentation, price negotiation with customer, managing moderately complex projects including customer interface, design and…
$81,809.91 - $146,000.00 a year
Quick Apply

I want to receive the latest job alert for Concord Technology

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Concord Technology jobs near

Key Account Manager jobs in Remote

Site Reliability Engineer jobs in Seattle, WA

Program Manager jobs in Seattle, WA

Technical Support Representative jobs in Seattle, WA

Accounts Receivable Manager jobs in New Jersey

Key Account Manager jobs in Georgia

Key Account Manager jobs in Broward County, FL

Account Manager jobs in Philadelphia, PA

Key Account Manager jobs in Coral Springs, FL

Key Technology jobs in Walla Walla, WA

Account Executive jobs in Detroit, MI

Key Account Manager jobs in Pomona, CA

Surgical Technician On Site Training jobs in Massachusetts

Site Reliability Engineer jobs in Cedar Park, TX

Site Reliability Engineer jobs in Gilbert, AZ

Quality Engineer jobs in El Paso, TX

Site Reliability Engineer jobs in Buffalo Grove, IL

Network Engineer jobs in Baton Rouge, LA

Site Reliability Engineer jobs in Arlington Heights, IL

Special Education Program Specialist jobs in California

Customer/Technical Support Representative - Porting Specialist

Concord Technologies
Seattle, WA

Quick Apply

Job Details

Full-time
$26 - $29 an hour
3 days ago

Benefits

Paid parental leave
AD&D insurance
Health insurance
Dental insurance
Parental leave
401(k) 6% Match
Vision insurance
401(k) matching
Pet insurance

Qualifications

Windows
Virtualization
Productivity software

Full Job Description

About Concord Technologies

Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concord’s use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves.

More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, it’s clear they love the service and value we provide.

We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers’ needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope you’d like to join us!

About the role

Concord Technologies is currently seeking a Porting Specialist in Seattle, Washington. We are looking for someone who is articulate, outgoing, and personable with a desire to learn new things. Verbal and written skills a must as support is provided via phone and email. Priority will be given for candidates that demonstrate aptitude and passion for their work. This position is not suited for those that require micromanagement, are otherwise inflexible, or lack a sense of humor.

Scope:

Focus of position is with assisting customers to migrate from their previous service provider to the Concord network. This typically entails “porting” their existing fax numbers to one of Concord’s underlying inbound telephony providers. In addition to specializing in porting activity, duties will also include performing a broad range of support to Concord’s customer base. Perform standard troubleshooting and incident reporting, escalating issues to next tier when necessary. Customers are typically informed, and of a higher-caliber nature; we are seeking the same qualities in our staff.

Essential Functions:

Processing LNP work order requests (i.e., “porting telephone numbers”).
Acting as an initial point of contact for customer base. Bulk of support is performed via email, but there are occasional phone calls that are expected to be answered, as well.
Reviewing monitoring tools and ticket queues.
Creating, reviewing, updating, and resolving trouble tickets.
Escalating requests to next tier when necessary.

Required Qualifications:

Prior customer service and/or technical support experience.
Excellent written and verbal communication skills.
Excellent interpersonal skills with the ability to interact professionally with both customers and intra-company.
Ability to independently multi-task, prioritize and resolve urgent issues, process-oriented with high attention to detail.
Working knowledge with Windows, Microsoft Office, and basic understanding of cloud/virtualization technology.

Preferred Qualifications:

Previous experience with telecommunications provider.
Strong working knowledge of SMTP, TCP/IP, DNS, VPN, Internet applications, remote access.

Compensation Range: $26.00 - $29.00/hr

Range can flux dependent on experience, education/training, etc.

Additional employee benefits at Concord Technologies:

401K plan w/ 6% company match (vests immediately)
Flex-Time off + sick time
10 company holidays
Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums.
Voluntary insurance options:
- Pet insurance
- Employee Life and AD&D
- Spousal Life and AD&D
- Child Life and AD&D
Paid Parental Leave program
Free unlimited ORCA card (Seattle area residents)
Employee Rewards and Recognition through NectarHR
Unlimited access to Udemy for Business

Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Quick Apply

Refine Your Search

Concord Technology jobs

Customer/Technical Support Representative - Porting Specialist

Program Manager

Site Reliability Engineer

Key Account Manager

More jobs to discover

I want to receive the latest job alert for Concord Technology

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected