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Sales Manager
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All Copy Products —Tempe, AZ
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All Copy Products —Tempe, AZ
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Business Technology Consultant
All Copy Products —Tempe, AZ
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Business Solutions Consultant
All Copy Products —Tucson, AZ
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Business Solutions Consultant
All Copy Products —Pueblo, CO
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Business Solutions Consultant (B2B Outside Sales)
All Copy Products —Cheyenne, WY
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Level 1 Support Engineer
All Copy Products —Denver, CO
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Unified Communications Sales Consultant
All Copy Products —Colorado Springs, CO
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Field Service Technician (Copier & Printer Repair)
All Copy Products —Denver, CO
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- Monday to Friday
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Senior AI Automation Engineer
All Copy Products —Denver, CO
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- 5 years
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Level 2 Support Engineer

All Copy Products -
Tempe, AZ

Quick Apply

Job Details

$25 - $34 an hour

Benefits

Commuter assistance
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Happy hour
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Paid sick time
Pet insurance

Qualifications

Desktop computer repair
Knowledge management
Microsoft Certified: Azure Fundamentals
Microsoft Excel
Azure
Microsoft Outlook
Wireless networking
Triage
Writing skills
Laptop (troubleshooting support)
Server troubleshooting
Field engineering on-site equipment repair
Hardware maintenance
Process improvement
Public Cloud
Mid-level
Windows
Firewall
Computer hardware
Task prioritization
Desktop (troubleshooting support)
CompTIA Network+
Customer support ticket management
Networking equipment (troubleshooting support)
Customer service knowledge base
Desktop administration
4 years
Cross-functional collaboration
CompTIA Security+
Escalation handling

Full Job Description

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs.

www.verticomm.com

The Level 2 Engineer is responsible for remote and onsite service and support for our IT clients. This relates to all technology, including Desktop/Laptop workstations, servers, firewalls, switches, network printers, wireless network elements and vendor specific hardware/software.

To perform this job successfully an individual should meet and demonstrate the following.

Primary Responsibilities:

Responsible for producing high quality work during normal business hours.

Responsible to report all work completed in our ticketing system in real time.

Responsible for following all documentation, policies, process and procedures as laid out by the Department head.

Responsible to resolve all escalated tickets and perform a knowledge transfer to Level 1 technicians as time permits.

Responsible for creating KB’s articles in our ticketing system and IT Glue repository.

Responsible to meet Key performance measurements around SLA.

Responsible to go to Client locations when necessary to resolve end user issues or do maintenance on Network equipment.

Essential duties

Abilities to effectively execute standard requests for Support tickets relating to Desktop/Laptop hardware, software related as they are escalated.

Ability to perform advanced troubleshooting of hardware and software issues triage incidents appropriately providing resolution.

Ability to perform advanced troubleshooting for clients end user server/application systems.

Ability to perform advanced network functionality tests to isolate local system issues or a wider network issue.

Knowledge/Skills

Excellent written and oral communication skills.

Excellent troubleshooting skills.

Ability to identify. Manage tactical priorities.

Ability to decipher ticket urgency and set priorities to meet client needs based on SLA

Assist in process and procedure improvements.

Advanced knowledge of Windows Operating Systems, WIN 10 and Win 11

Advanced knowledge of Office suites products with primary focus on Outlook 365, Excel and Word

Education/Certifications: preferred certifications

A+ Certification

Network+ Certification

Security+ Certification

MS 900

AZ 900

Azure Administrator 104

Microsoft 100- 365 Identity Services

Windows 10 and Windows 11

Experience:

Minimum of 4 or more years of experience in Help Desk of Level 2 or higher support role.

Achieved minimum of Network + certification and has worked with cloud network and end user environments.

Advanced IT education is a plus with experience in Azure.

Salary:

$25-$34 per hour or higher based on credentials and experience.

Work environment:

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits and Perks:

Generous vacation policy, paid holidays, and paid sick time

Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)

Short-Term and Long-Term Disability Insurance

Company-paid Group Life insurance

Company-paid Employee Assistance Program (EAP)

Employee-paid Pet Insurance and optional supplemental insurance coverage

Vested 401(k) with company match and financial wellness programs

Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options

Career growth and learning opportunities

…and so much more!

Other reasons why you should join our team:

We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.

Why join our team:

We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.

We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:

Team Lead, Supervisor and Management for our various departments
Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division

We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.

#jp2

Quick Apply

Refine Your Search

Copy Products jobs

Level 2 Support Engineer

Delivery Driver

Business Solutions Consultant

Business Technology Consultant (B2B Outside Sales)

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Sales Manager

Business Technology Sales Supervisor

Production Equipment Service Technican

Business Technology Consultant

Business Solutions Consultant

Business Solutions Consultant

Business Solutions Consultant (B2B Outside Sales)

Level 1 Support Engineer

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Field Service Technician (Copier & Printer Repair)

Senior AI Automation Engineer

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